Systems Engineer, Virtualization/Linux Engineering (Junior Level) - job 18 of 19

As a Systems Engineer at Visa, your primary responsibilities include maintaining the security and availability of the systems infrastructure, responding to incident and problem tickets, and implementing automation solutions to streamline processes. You will collaborate with various engineering teams, ensuring adherence to ITIL practices and keeping the up-time benchmarks intact. Your ability to monitor systems critically and improve infrastructure agility will be key in this role.

To be a successful Junior Systems Engineer at Visa, you should have a foundational understanding of Linux operating systems, automation tools such as Ansible or Chef, and monitoring tools like Splunk or Grafana. Strong analytical skills, effective communication abilities, and a willingness to work collaboratively stand crucial for success. Previous experience or an academic background in a related field will also enhance your eligibility for this role.

Yes, the Systems Engineer role at Visa offers a hybrid work environment. This means you’ll have the flexibility to alternate between working from home and in the office. However, be prepared to spend about 50% of your time in the office as per business requirements. This balance allows you to collaborate closely with your colleagues while enjoying the benefits of remote work.

In this role at Visa, familiarity with various tools and technologies is essential. You should be comfortable working with automation tools like Ansible and Chef, monitoring solutions such as Splunk and Grafana, as well as virtualization technologies including VMware, Docker, and Kubernetes. Experience with Linux and AIX will also be crucial to achieve success in maintaining our infrastructure.

As a Junior Systems Engineer at Visa, you will be required to work weekend shifts. Your schedule could be either a 4-day work week with 10 hours each day or a standard 5-day week with 8 hours each day, depending on business needs and team requirement. Flexibility and readiness to adapt are important aspects of this role.

When approaching this question, highlight your understanding of maintaining system architecture, responding to incidents, ensuring security, and collaborating with teams on infrastructure support. Mention specific tools and practices you would use, such as ITIL or automation solutions, to emphasize your preparedness for the role.

In your answer, be ready to describe any practical experience you have with these automation tools. Include specific projects where you've used them and the outcomes achieved. Show your familiarity with coding and scripting in the context of infrastructure automation.

Demonstrating your prioritization skills will be key. You might want to explain how you assess the impact and urgency of each incident, possibly using a priority matrix. Mention tools or practices, such as ticketing systems or SLAs, that help you manage and prioritize your workload effectively.

Use the STAR method to structure your response. Explain the situation, the tasks and actions you undertook to resolve the issue, and the result. Highlight your analytical skills and resourcefulness in narrowing down the problem and fixing it efficiently.

Discuss your proactive approach to learning through utilizing online resources, attending tech meetups, webinars, or workshops. Mention specific technologies or industry developments you’re currently following and how you apply this knowledge to improve your work.

In answering this, you could talk about your familiarity with different Linux distributions, your experience in shell scripting, and understanding of Linux system management. Relate this expertise directly to how it will benefit your work at Visa.

Outline your approach to ITIL practices by mentioning your experience in service management, incident management, and change management. Detail how these methodologies help in maintaining structured and efficient IT operations that align with business needs.

Express your openness to feedback by highlighting its importance for professional growth. Provide an example of how you received constructive criticism in the past and how it led to positive changes in your performance or work processes.

Show that you've researched Visa's work culture. Emphasize your excitement for being part of a company that values innovation, teamwork, and diversity. Mention any specific programs or initiatives by Visa that align with your values.

In your answer, summarize your relevant skills, experiences, and passion for the role. Highlight how they align with Visa's values and how you can contribute to the team. This is your opportunity to connect your career aspirations with the company's mission.