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User Experience Designer - job 9 of 19

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The Services Digitization organization is focused on the design, development, and delivery of products that elevate the client experience, making engagement with Visa simple, intuitive, and rewarding.

Essential Functions

The User Experience (UX) Designer will be responsible for delivering end-to-end user experience designs for the Services Digitization team, responsible for Visa’s client-facing portals, to drive consistency, usability, and customer centricity.

S(he) will operate as part of a CX team and product team within Client Services to bring the customer voice into the business and deliver differentiated customer experiences. The User Experience Designer will work closely with product managers and other key stakeholders across Client Services to identify user needs and pain points and should be an analytical and creative designer who is able to grasp user needs and solve problems in complex use case scenarios. A strong portfolio of successful UX projects is essential. This role requires a UX designer who’s experienced at taking complex user tasks and transforming them into intuitive, beautiful and accessible user experiences.

The designer will work alongside the product team to build in-depth understanding of client and user needs, pain points and jobs to be done by leveraging research findings, behavioral analytics, customer interaction data and insights. S(he) will contribute to customer experience requirements for new solutions, and will partner with Product Management, Global Design, and Platform Delivery teams to bring new self-service experiences to life.

Key responsibilities include, but are not limited to:

Journey mapping
Wireframing
UX/UI design
Prototyping

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$95000 / YEARLY (est.)

min

max

$80000K

$110000K

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What You Should Know About User Experience Designer, Visa

The User Experience Designer role at Visa in Austin is all about creating exceptional client experiences through innovative design. If you’re passionate about making user interactions simple, intuitive, and rewarding, this position might be the perfect fit for you. As a part of the Services Digitization team, you'll be diving into the world of client-facing portals, ensuring that all designs prioritize usability and customer-centricity. Your role will involve collaborating closely with product managers and other stakeholders to bring the voice of the customer into every project. Being analytical and creative is key, as you will need to navigate complex use case scenarios and transform intricate user tasks into beautiful and accessible experiences. A standout portfolio showcasing your successful UX projects is crucial, as it will demonstrate your expertise in journey mapping, wireframing, and prototyping. You’ll have the opportunity to leverage research findings, behavioral analytics, and customer interaction data to truly understand user needs and pain points. This hybrid position offers a dynamic work environment where you will work alongside cross-functional teams, ensuring that you contribute to building innovative self-service experiences. If you’re ready to take on challenges that drive impact and elevate client satisfaction, applying for the User Experience Designer role at Visa is your next step!

Frequently Asked Questions (FAQs) for User Experience Designer Role at Visa

What responsibilities does the User Experience Designer at Visa in Austin have?

As a User Experience Designer at Visa in Austin, your main responsibilities include delivering comprehensive user experience designs, journey mapping, wireframing, and prototyping for client-facing portals. You will closely collaborate with product managers and stakeholders to identify user needs and ensure that all experiences are intuitive and customer-focused.