Account Manager

As an Account Manager at Viva.com, your primary responsibilities include developing and executing sales strategies, maintaining and expanding relationships with existing customers, identifying declining revenue trends, and coordinating meetings with key stakeholders to enhance customer relationships. You will own the entire sales cycle, from account development and deal structuring to negotiation and closing.

To qualify for the Account Manager role at Viva.com, candidates should have a proven track record of achieving sales targets, experience in the payment industry, and strong presentation skills. Additionally, an interest in technology and the ability to collaborate with diverse teams are essential traits for success in this position.

The Account Manager plays a critical role in driving revenue growth at Viva.com by fostering relationships with clients and identifying opportunities for upselling or addressing declining revenue streams. This directly contributes to the overall business goals of expanding market presence and enhancing customer satisfaction.

Key skills for an Account Manager at Viva.com include excellent negotiation and communication abilities, the capacity to identify customer needs, and strong problem-solving skills. Additionally, being technologically savvy and a willingness to become a subject matter expert in payments will significantly benefit those in this position.

While the location for the Account Manager role at Viva.com is not specified, many positions in the tech and finance sectors often offer flexible working arrangements. It's best to inquire during the application process to understand the company’s policy on remote work.

Effective strategies include taking the time to understand each client's unique challenges and goals, maintaining regular communication, providing personalized support, and showing how Viva.com's solutions can directly address their needs, thus making clients feel valued and understood.

Approaching a high-profile client requires thorough preparation. Understand their business and pain points, offer tailored solutions, and showcase the value that Viva.com brings. Building trust through active listening and transparent communication is key to closing such deals.

When faced with a conflict, I prioritize listening to the client's concerns first. By empathizing and suggesting practical solutions, I was able to turn the situation around, which ultimately strengthened our working relationship and increased client loyalty.

I have [specific experience], where I handled [relevant tasks]. This experience has equipped me with a deep understanding of payment processes, merchant requirements, and how to structure deals effectively in this competitive landscape.

I categorize clients based on their revenue potential and urgency of needs. Utilizing CRM tools helps track interactions, while setting regular check-ins ensures no account is overlooked and every client receives the attention they need.

I analyze performance metrics and sales reports for any patterns. Regular discussions with clients about their business objectives also provide insights into their revenue health, allowing me to proactively address possible declines.

I regularly read industry publications, attend relevant webinars, and participate in professional networks. Engaging with thought leaders on platforms like LinkedIn also helps me stay updated and knowledgeable.

Negotiation is crucial in identifying win-win scenarios that foster long-term relationships. I believe that crafting agreements that meet both parties' needs can lead to ongoing collaborations and success.

I leverage CRM software for tracking client interactions and data analytics for identifying trends. Additionally, I utilize communication tools to ensure seamless interactions, making it easier to maintain relationships and provide timely support.

I am driven by the success of my clients and seeing how Viva.com's solutions impact their businesses positively. The challenge of meeting sales targets and the reward of building lasting relationships keeps me motivated every day.