Back of House Lead

As a Back of House Lead at Vuori, you will be responsible for managing all inventory-related tasks. This includes ensuring that the back room is organized and easy to navigate, overseeing weekly cycle counts, handling restocks, and managing store transfers. You'll also collaborate closely with the sales team to enhance customer service and attend monthly inventory meetings to stay on top of all inventory-related happenings in the store.

To qualify for the Back of House Lead role at Vuori, candidates should have strong organizational skills, excellent communication abilities, and a proactive attitude towards handling customer concerns. Additionally, the ability to prioritize multiple tasks in a fast-paced environment is crucial. Punctuality and flexibility to work on weekends or holidays are also required.

At Vuori, we are committed to personal development and growth. As a Back of House Lead, you will be encouraged to develop new skills and adapt to feedback from your team. We believe that fostering a positive and energetic work environment leads to greater job satisfaction and success, and we provide opportunities to expand your knowledge in retail inventory management.

Back of House Leads at Vuori enjoy a competitive pay range of $20.00-$22.00 per hour plus team pulled commissions. Additionally, you'll receive comprehensive benefits including health insurance, paid time off, a 401(k) retirement plan, and employee discounts, ensuring a well-rounded support system tailored for your success.

A typical day for a Back of House Lead at Vuori involves managing day-to-day inventory tasks, ensuring the back room remains organized, collaborating with team members, and troubleshooting any product concerns. You'll also keep a pulse on sales metrics through cycle counts and facilitate timely restocks to create a seamless experience for customers engaging with the sales team on the floor.

When faced with inventory discrepancies, it's critical to remain calm and methodical. Start by reviewing the records and comparing them with physical counts. Communication is key; involve your team to troubleshoot and pinpoint the issue. Use this situation to establish better processes moving forward and ensure such discrepancies are minimized in the future.

In a busy retail environment, prioritizing tasks begins with assessing urgency and importance. For example, if stock is running low on popular products, I would focus on restocking those items first before tackling any additional inventory tasks. I also communicate with my teammates to delegate effectively, ensuring that we work on multiple fronts efficiently without compromising customer service.

Keeping a well-organized back room starts with creating a clear structure for stock storage. I advocate for labeling areas and categorizing items by type and size, making it easy for anyone on the team to find what they need. Regular maintenance checks ensure that everything stays tidy, and I encourage team involvement in maintaining this organization to boost accountability.

Addressing customer concerns effectively involves prompt and empathetic communication. Initially, I would listen carefully to the customer's issue, ensuring they feel heard. Then, I would take ownership of resolving the issue, whether that means finding a product or managing a return, always striving to exceed customer expectations and turn a potentially negative experience into a positive one.

I have extensive experience with various inventory management systems, which allow me to track stock levels, conduct cycle counts, and manage transfers effectively. I'm comfortable inputting data and running reports, and I’ve also trained team members on using these systems to ensure accuracy and efficiency within our inventory operations.

I once noticed a colleague struggling with their task management during busy shifts. I offered to work alongside them during peak hours and shared tips on prioritizing tasks and using downtime wisely. Over time, their confidence grew, and I helped them develop strategies that improved their efficiency and customer service skills.

Staying motivated in a fast-paced environment hinges on maintaining a positive mindset and setting clear, achievable goals for the day. I remind myself of the impact we have on our customers, which energizes me. Additionally, celebrating small victories with the team keeps morale high and reinforces our collaborative spirit.

Key skills for a successful Back of House Lead include strong organizational skills, effective communication, adaptability, and the ability to manage multiple priorities. Additionally, having a proactive attitude towards problem-solving and a genuine love for fostering team relationships helps create a cohesive and productive work environment.

To ensure timely processing of shipments, I would establish clear protocols for receiving and checking shipments upon arrival. Staying organized and allocating designated team members to oversee specific tasks—like unpacking, counting, and putting away stock—will streamline the process. Regular check-ins with the Store Manager will help address any issues promptly.

I am drawn to Vuori's ethos of combining athleticism with an active lifestyle while creating a fun work environment. The role of Back of House Lead aligns with my skills in inventory management and my passion for customer service. I see immense potential in contributing positively to the team’s efficiency and the store’s overall success while being part of a brand that inspires people to lead active lives.