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(USA) Frontend Coach (Non-Complex) - WM image - Rise Careers
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(USA) Frontend Coach (Non-Complex) - WM

Position Summary...

What you'll do...

Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback TourtoTeach communicating and collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change efforts providing clear expectations and guidance to implementbusiness solutions and communicating business objectives to teams effectively Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way OBWservice model managing and supporting customer service initiatives for example store of the community and community outreach programsensuring customer needs complaints and issues are successfully resolved developing and implementing action plans to correct deficiencies andproviding process improvement leadership to ensure a high quality customer experience Drives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements managing andassisting in budgeting forecasting and controlling expenses in designated business area to confirm they are indexed to sales monitoring andensuring effective merchandise presentation seasonal transitions inventory flow and operational processes and developing and implementingaction plans to mitigate shrink and ensure sales and profit goals are achieved for business area Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively ensuring diversity and inclusionawareness and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholderssupporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability forand measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promotingcontinuous learning Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition andensuring diversity awareness Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity byimplementing related action plans utilizing and supporting the Open Door Policy: and providing direction and guidance on applying these in executingbusiness processes and practices Respect the individual: Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and performx000B Respect the individual: Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influencex000B Respect the individual: Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent Serve Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans Serve Our Customers and Members Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes Strive for Excellence: Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $65,000.00-$80,000.00 Plus Differential to meet legislative requirements, where applicable.

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Regional Pay Zone (RPZ) (based on location)

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- Sales Volume Category (SVC) (based on facility sales volume)

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- Complex Structure (based on external factors that create challenges)

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s
supervisory experience.
For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specific
Criminal Background Check (CBC) and Firearms Authorized Training.
For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a
current state issued Certificate of Eligibility.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open
Door trainings, etc.).

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Primary Location...

150 W El Dorado Blvd, Friendswood, TX 77546-6500, United States of America
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Average salary estimate

$72500 / YEARLY (est.)
min
max
$65000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About (USA) Frontend Coach (Non-Complex) - WM, Walmart

Are you an inspiring leader with a passion for front-line coaching? Walmart is actively seeking a Frontend Coach (Non-Complex) to join our amazing team in Friendswood, TX! In this role, you'll be the beacon of guidance for our associates, helping them understand store operations and implement best practices to enhance our customers' shopping experiences. You'll strike the perfect balance between training and mentorship, ensuring that all team members are engaged and motivated. Your duties will involve diving into our Profit and Loss statements, devising financial strategies, and implementing action plans to achieve sales and profit targets. We’re committed to creating a workplace where everyone feels connected, and you will play a critical role in fostering diversity and inclusion while driving performance within your team. This position offers a fantastic opportunity to model exemplary customer service while developing strong relationships within the store. With competitive pay and a robust benefits package, including education benefits, medical coverage, and generous PTO, Walmart strives to provide not just a job, but a career path. If leading teams and impacting the community resonate with you, we’d love to meet you as our next Frontend Coach (Non-Complex)!

Frequently Asked Questions (FAQs) for (USA) Frontend Coach (Non-Complex) - WM Role at Walmart
What are the responsibilities of a Frontend Coach (Non-Complex) at Walmart?

As a Frontend Coach (Non-Complex) at Walmart, your primary responsibilities include leading and developing store associates, enhancing customer service standards, managing financial performance, and ensuring compliance with company policies. You'll actively participate in training, mentoring, and creating a high-quality customer experience while continuously driving performance and operational excellence.

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What qualifications do I need for the Frontend Coach (Non-Complex) position at Walmart?

To qualify for the Frontend Coach (Non-Complex) role at Walmart, you should have either 2 years of college, 1 year of retail experience combined with 1 year of supervisory experience, or 2 years of general work experience including 1 year of supervisory experience. Preferred qualifications include a Bachelor's degree in Business Management and Leadership.

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How does Walmart support career development for Frontend Coaches?

Walmart is dedicated to career development and offers various programs like Live Better U, which covers tuition for higher education including bachelor's degrees. Additionally, in the Frontend Coach (Non-Complex) role, you will be involved in the training and mentorship of associates, allowing you to also grow your leadership skills.

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What benefits can a Frontend Coach (Non-Complex) expect from Walmart?

As a Frontend Coach (Non-Complex) at Walmart, you'll enjoy an array of benefits, including health coverage, a 401(k) plan, company-paid life insurance, and generous paid time off, among others. Walmart is committed to supporting your overall well-being while you strive to achieve personal and professional success.

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Can you provide insight into Walmart's company culture for Frontend Coaches?

Walmart prides itself on fostering an inclusive culture where associates feel valued and connected. As a Frontend Coach (Non-Complex), you will be part of a collaborative team that emphasizes respect for individuals, encourages continuous learning, and aims for excellence in customer service, all while driving growth and building strong relationships.

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Common Interview Questions for (USA) Frontend Coach (Non-Complex) - WM
How would you handle a conflict between associates in your team as a Frontend Coach?

To address a conflict between associates, I would first listen to both parties' concerns individually. After understanding their perspectives, I would bring them together to facilitate a constructive conversation. My goal would be to encourage open communication, resolve the issue amicably, and reinforce teamwork for better collaboration.

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What strategies would you employ to improve customer service standards?

Improving customer service standards involves ongoing training and leading by example. I would implement regular coaching sessions focused on customer interaction skills, utilize feedback to understand areas of improvement, and promote a culture where associates feel empowered to resolve customer issues effectively.

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What key metrics would you focus on as a Frontend Coach?

As a Frontend Coach, I would prioritize metrics such as customer satisfaction scores, sales performance, and employee engagement levels. These indicators reflect how well the team is serving customers while also assessing the health of team dynamics.

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Can you provide an example of when you successfully trained a team member?

Certainly! Once, I mentored a new employee who was struggling with customer interactions. Using a combination of role-playing and shadowing sessions, I helped them build confidence and skills. Within weeks, they became one of our top performers in customer feedback ratings.

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How would you ensure diversity and inclusion in your team?

Ensuring diversity and inclusion begins with fostering a welcoming environment. I would advocate for diverse hiring practices, provide training on cultural competence, and regularly celebrate different perspectives to create an inclusive culture where every associate feels valued.

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What approach would you take to manage financial performance effectively?

To manage financial performance, I would analyze P&L statements, monitor key expense areas, and develop action plans to enhance revenue while controlling costs. This data-driven approach ensures that our strategies are aligned with achievable sales goals.

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How do you handle feedback from upper management regarding your team's performance?

I welcome feedback from upper management as an opportunity for growth. I would take the suggestions to heart, communicate them clearly to my team, and collaboratively devise an action plan to meet expectations, reinforcing accountability and continuous improvement.

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What methods do you use to motivate your associates?

Motivating associates involves recognizing their efforts and celebrating achievements, providing opportunities for professional growth, and enhancing team spirit through group initiatives. Creating a positive work environment where everyone feels appreciated is key to engagement.

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Describe how you can lead through change effectively.

Leading through change requires clear communication and a shared vision. I would ensure that my team is informed about upcoming changes, involve them in the transition process, and support them with resources and training to adapt positively.

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What role does technology play in the Frontend Coach position?

Technology plays a crucial role in streamlining operations and enhancing customer experience. As a Frontend Coach, I would leverage digital tools for inventory management, customer feedback collection, and training resources to efficiently guide my team and improve our processes.

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