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Maintenance Supervisor II (Cottage Brook Apartments)

You lead best by getting your hands dirty with your team. Your incredible customer service skills make you a great example and role model. Are you ready to step into a leadership role while maintaining high standards of any property you work on?


WinnCompanies is looking for a Maintenance Supervisor II to join our team at Cottage Brook Apartments, a 147-unit affordable housing community located in Dorchester, MA.


The selected candidate will adhere to the following schedule: Monday through Friday, from 8:30AM to 5:00PM.


Responsibilities
  • Lead and manage a maintenance staff at the property on a day to day basis.
  • Assist in hiring, developing, training and holding staff accountable to operating standards.
  • Conduct and participate in weekly staff meetings.
  • Responsible for preparing work schedules for maintenance staff and vendors to complete service requests, maintain the preventive maintenance program and overall curb appeal.
  • Complete monthly building and unit inspections to ensure property is maintained to operating standards.
  • Review third party property inspections to resolve maintenance repairs.
  • Maintain working knowledge of all maintenance programs and capital improvement projects.
  • Solicit bids from contractors with approval from the Property Manager and Regional Maintenance Manager.
  • Participate in on call activity during off hours, emergencies and hands on maintenance activity.
  • Assists in planning, monitoring and/or managing budget in functional area.


Requirements
  • High school diploma or GED equivalent.
  • 3-5 years of relevant work experience.
  • 1-3 years of supervisory experience.
  • General knowledge of electrical, plumbing, appliance, snow removal and HVAC.
  • CAMT certification.
  • A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
  • Experience with computer systems, particularly Microsoft Office.
  • Excellent customer service skills.
  • Availability for on-call activity during off-hours for urgent needs.
  • Solid verbal and written communication skills.
  • Ability to work with a diverse group of people and personalities.


Preferred Qualifications
  • Vocational or technical training.
  • Experience with bidding.
  • HVAC, Asbestos, or lead-based paint certifications.
  • Experience in property management.


Our Benefits:

Permanent full-time US employees are eligible to participate in the following benefits:

- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)

- 401(k) plan options with a company match

- Various Comprehensive Medical, Dental, & Vision plan options

- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution

- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance

- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)

- Tuition Reimbursement program and continuous training and development opportunities

- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options

- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)

- Flexible and/or Hybrid schedules are available for certain roles

- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families

- To learn more, visit winnbenefits.com


Why WinnCompanies?

A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives. 

A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace. 

A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.

A team that caresWe value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.

 

About Us:

WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,300+ team members working together to create the best possible living communities in 27 states, Washington, D.C., and Puerto Rico.

 

Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.


If you are a California Resident, please see our Notice of Collection here.

Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.


Current Winn employees should apply through this internal link.

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Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About Maintenance Supervisor II (Cottage Brook Apartments), WinnCompanies

WinnCompanies is searching for a Maintenance Supervisor II to lead the maintenance efforts at our Cottage Brook Apartments located in vibrant Dorchester, MA. You’re the type of leader who believes in rolling up your sleeves and getting involved with your team, setting the tone for exemplary customer service in everything you do. In this full-time role, you'll manage a dedicated maintenance staff, ensuring they uphold our high operational standards while also managing the preventive maintenance program to keep our community safe and welcoming. Leading by example, you will conduct regular inspections, manage work schedules, and communicate effectively with both your staff and residents. The ability to hire, train, and develop your team is as important as your hands-on skills in plumbing, HVAC, and general maintenance. Furthermore, you will be actively involved in emergency maintenance calls and budget management. If you have 3-5 years of relevant experience along with supervisory skills, we want you to be part of our mission to create positive living environments for our residents. Join us at WinnCompanies and make a meaningful difference in the lives of the countless individuals who call Cottage Brook Apartments home.

Frequently Asked Questions (FAQs) for Maintenance Supervisor II (Cottage Brook Apartments) Role at WinnCompanies
What are the primary responsibilities of a Maintenance Supervisor II at Cottage Brook Apartments?

As a Maintenance Supervisor II at Cottage Brook Apartments with WinnCompanies, your main responsibilities include overseeing daily maintenance operations, training and managing staff, conducting building inspections, managing service requests, and ensuring adherence to safety and maintenance standards. You'll also manage budgets, work with external contractors, and be on-call for emergencies, making this a hands-on leadership role.

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What qualifications are needed to apply for the Maintenance Supervisor II position at Cottage Brook Apartments?

To be eligible for the Maintenance Supervisor II position at Cottage Brook Apartments, candidates should possess a high school diploma or GED, have 3-5 years of maintenance experience, and 1-3 years of supervisory experience. Essential skills include knowledge of electrical, plumbing, and HVAC systems, alongside excellent customer service and communication abilities.

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Is prior experience in property management required for the Maintenance Supervisor II position at Cottage Brook Apartments?

While prior experience in property management is preferred, it is not mandatory for the Maintenance Supervisor II role at Cottage Brook Apartments. What's critical is your hands-on maintenance experience and leadership abilities that can help maintain the quality of life for residents while managing a diverse team effectively.

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What kind of training and development opportunities does WinnCompanies offer for the Maintenance Supervisor II?

WinnCompanies values professional growth and offers multiple training and development opportunities for the Maintenance Supervisor II role. This includes continuous training sessions, tuition reimbursement for further education, and participation in leadership programs designed to enhance your skills and prepare you for future career advancements.

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What is the work schedule for a Maintenance Supervisor II in Cottage Brook Apartments?

The Maintenance Supervisor II at Cottage Brook Apartments typically works from Monday to Friday, from 8:30 AM to 5:00 PM. However, availability for on-call emergencies during off-hours is required to ensure the property's maintenance issues are promptly addressed.

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Common Interview Questions for Maintenance Supervisor II (Cottage Brook Apartments)
Can you describe your experience with maintenance management?

When discussing your experience with maintenance management, be specific about the types of properties you've managed, the size of your team, and your role in overseeing various maintenance operations. Highlight examples that showcase your ability to solve problems, manage schedules, and improve operational efficiency.

Join Rise to see the full answer
How do you ensure your maintenance team meets high standards consistently?

To ensure your maintenance team meets high standards, implement regular training sessions, conduct weekly meetings to review expectations, and perform frequent inspections to provide constructive feedback. Sharing best practices and recognizing great work helps instill accountability and raises the overall standard.

Join Rise to see the full answer
What steps do you take to handle emergency maintenance issues?

When addressing emergency maintenance issues, it's essential to remain calm and methodical. Explain your process for evaluating the situation, prioritizing tasks, communicating with residents, and coordinating with your team for timely resolution while ensuring safety protocols are followed.

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How would you deal with a conflict situation between team members?

In dealing with conflicts between team members, listen to each party's perspective, facilitate a conversation to clarify misunderstandings, and collaborate on solutions. Mediation skills and a focus on the team's overall harmony are crucial for resolution.

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What role does customer service play in your work as a Maintenance Supervisor II?

Customer service plays a vital role in my work as a Maintenance Supervisor II, as addressing residents' needs promptly and professionally builds trust and satisfaction. I focus on clear communication, responsiveness, and following up on maintenance requests to ensure a positive living experience.

Join Rise to see the full answer
Can you explain your approach to budget management in a maintenance setting?

In managing a maintenance budget, I prioritize expenditures, track costs meticulously, and seek out cost-effective solutions without sacrificing quality. I believe in transparency when reporting financials to ensure understanding within the team and adherence to the budget.

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How do you stay updated with the latest maintenance technologies and techniques?

I stay updated with the latest maintenance technologies and techniques by attending workshops, engaging with industry publications, and participating in webinars. Networking with other professionals allows me to share insights and learn about innovative solutions in property management.

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Describe a situation where you identified a process improvement for maintenance operations.

In a previous role, I identified that a digital ticketing system could streamline the maintenance request process. By implementing this system, we reduced response times significantly, improving resident satisfaction and communication among team members.

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What do you consider the most important skill for a Maintenance Supervisor II?

The most important skill for a Maintenance Supervisor II is effective leadership. This includes the ability to motivate, communicate clearly, and lead by example while fostering a collaborative team environment. Strong leadership not only ensures operational excellence but enhances team morale.

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How do you handle training new team members on maintenance procedures?

When training new team members, I prioritize a structured onboarding process that includes shadowing experienced staff, hands-on practice, and regular feedback sessions. Encouraging questions and promoting a culture of continuous learning supports their growth and integration into the team.

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Through the efforts of our outstanding team members, WinnCompanies is the creator and champion of the best possible living communities for our residents and clients, achieved through strong partnerships, a passion for excellence and a commitment t...

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DATE POSTED
March 9, 2025

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