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Property Manager II (Broadway Overlook)

WinnCompanies is searching for a Property Manager II to join our team at Broadway Overlook, a 139-unit mixed-rate residential community located in Baltimore, MD.


In this role, you will effectively manage, market, and maintain the apartment community, meet the financial objectives of the owner and management company, and comply with all applicable regulatory standards and requirements.


Please note that the pay range for this position is $65,000 to $70,000 annually. Final salary will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.


Responsibilities
  • Collaborate with senior management to establish appropriate rent levels.
  • Review rent schedules, and oversee preparation and submittal of rent increases and renewals.
  • Maintain optimum level of occupancy.
  • Process timely and accurate move-ins, move-outs, recertifications, and renewals.
  • Approve rental applications adhering to property standards and all appropriate agency standards.
  • Follow company marketing policies and reporting requirements.
  • Ensure the property tenant files are organized, complete and accurate.
  • Ensure that Property Software Data is accurate at all times.
  • Ensure that the site maintains compliance with applicable state and federal program regulations.
  • Ensure the property and grounds are well maintained.
  • Direct maintenance team to implement maintenance programs and controls.
  • Report property incidents, accidents, and injuries in accordance with company policy.
  • Resolve resident issues and conflicts timely and in accordance with site guidelines.
  • Prepare the property's annual budget for approval by senior management.
  • Provide accurate financial reporting and monthly variance reporting.
  • Solicit bids, and process Purchase Orders and Invoices as needed in accordance with Winn Purchasing Policy.
  • Ensure timely collection and deposit of all rents and fees in accordance with local laws and Winn Rent Collection guidelines.
  • Use company directives to screen, hire, and train new personnel.
  • Promote staff efficiency and engagement through ongoing company and industry trainings, instruction, and leadership.
  • Use the company's Professional Development Program (PDP) to develop, train, and engage site employees.
  • Conduct weekly staff meetings. Understand, train, and embody Winn Guiding Principles.


Requirements
  • High school diploma or GED equivalent.
  • 1-3 years of relevant work experience.
  • Less than 1 year of supervisory experience.
  • Knowledge of property management.
  • Knowledge of affordable housing programs.
  • Knowledge of landlord and tenant laws.
  • Experience with computer systems, particularly Microsoft Office.
  • Excellent customer service skills.
  • Outstanding verbal and written communication skills.
  • Ability to multi-task and manage a fast-paced office environment.
  • Ability to manage and work with a diverse group of people and personalities.
  • Superb attention to detail.


Preferred Qualifications
  • Bachelor's degree.
  • Experience with Yardi or RealPage property management software.
  • Knowledge of marketing and leasing techniques.
  • NAHP – CPL, SHCM, CAM (MA - C3P) designations.
  • CAM – RAM & ARM honored; CGPM – NAA or NAMA honored designations.


$65,000 - $70,000 a year

Our Benefits:

Permanent full-time US employees are eligible to participate in the following benefits:

- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)

- 401(k) plan options with a company match

- Various Comprehensive Medical, Dental, & Vision plan options

- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution

- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance

- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)

- Tuition Reimbursement program and continuous training and development opportunities

- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options

- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)

- Flexible and/or Hybrid schedules are available for certain roles

- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families

- To learn more, visit winnbenefits.com


Why WinnCompanies?

A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives. 

A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace. 

A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.

A team that caresWe value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.

 

About Us:

WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,300+ team members working together to create the best possible living communities in 27 states, Washington, D.C., and Puerto Rico.

 

Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.


If you are a California Resident, please see our Notice of Collection here.

Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.


Current Winn employees should apply through this internal link.

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CEO of WinnCompanies
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Gilbert Winn
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What You Should Know About Property Manager II (Broadway Overlook), WinnCompanies

WinnCompanies is on the lookout for a passionate and experienced Property Manager II to join our vibrant team at Broadway Overlook, a lively 139-unit mixed-rate residential community nestled in Baltimore, MD. In this multifaceted role, you'll be the heart and soul of the apartment community, steering its day-to-day operations to ensure everything runs smoothly while also meeting our financial objectives. Your responsibilities will span from collaborating with senior management to determine competitive rent levels and overseeing rental applications to maintaining compliance with relevant regulations. You will tackle everything from processing move-ins, renewals, and recertifications to ensuring our tenant files are meticulously organized. Your leadership will shine as you supervise the maintenance team, resolve resident issues, and prepare the annual budget, all while promoting a cohesive, engaged work environment. Bachelor's degree or experience with property management software like Yardi will give you an edge, but what's most important is your stellar customer service skills and attention to detail. Plus, with a competitive salary range of $65,000 to $70,000, as well as a wealth of benefits, you'll want to check us out! Join us at WinnCompanies, where your talents can truly make a difference in the lives of our residents and your career.

Frequently Asked Questions (FAQs) for Property Manager II (Broadway Overlook) Role at WinnCompanies
What are the responsibilities of a Property Manager II at WinnCompanies?

As a Property Manager II at WinnCompanies, you'll oversee a range of vital responsibilities. Primarily, you'll manage the daily operations of the Broadway Overlook community, which includes setting appropriate rent levels, processing tenant applications, maintaining occupancy rates, and ensuring accurate financial reporting. You’ll also manage the maintenance team, address resident concerns, and uphold compliance with housing regulations. Your role is crucial in shaping a vibrant community environment.

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What qualifications are needed for the Property Manager II role at Broadway Overlook?

To succeed as a Property Manager II at Broadway Overlook, candidates should ideally possess 1-3 years of property management experience and a high school diploma or GED, with a business or related bachelor's degree being preferred. Experience with property management software like Yardi or RealPage can be beneficial. Strong customer service skills and the ability to manage diverse personalities are essential for building positive resident relations.

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How does WinnCompanies support the professional development of a Property Manager II?

WinnCompanies is committed to fostering professional growth for all its employees, including Property Manager IIs. With a comprehensive Professional Development Program, opportunities for continuous training, and multi-faceted leadership development, you’ll find ample resources to enhance your skills and further your career. Regular staff meetings and ongoing company instruction help reinforce these programs.

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What is the salary range for a Property Manager II at WinnCompanies?

The salary for a Property Manager II at WinnCompanies falls between $65,000 to $70,000 annually, based on a variety of factors including relevant experience, geographic location, and the specific responsibilities of the position. This competitive pay is complemented by a comprehensive benefits package designed to support employees' overall well-being.

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What benefits does a Property Manager II receive at WinnCompanies?

Property Manager IIs at WinnCompanies enjoy a robust benefits package that includes generous time off, 401(k) plan options with company match, comprehensive medical, dental, and vision plans, flexible spending accounts, tuition reimbursement, and wellness programs. Additionally, there's an Employee Assistance Program and various corporate discounts, ensuring a holistic approach to employee satisfaction and well-being.

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Common Interview Questions for Property Manager II (Broadway Overlook)
Can you explain your experience with property management software?

When answering this question, share your familiarity with property management tools, specifically mentioning any experience with Yardi or RealPage. Talk about how you've used these systems for tasks like tenant applications, financial reporting, and data management, emphasizing your ability to maintain accurate records and enhance operational efficiency.

Join Rise to see the full answer
How do you ensure compliance with housing regulations?

Discuss specific steps you take to remain compliant with state and federal housing regulations. Highlight your attention to detail in managing tenant files and staying updated on legal changes. Mention any training you've undergone or resources you rely on to keep compliance processes streamlined and ensure both resident safety and satisfaction.

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What strategies do you use to maintain high occupancy levels?

Share strategies you've employed in the past, such as competitive pricing, targeted marketing, and remarkable customer service. Emphasize how maintaining good relationships with residents can lead to renewals and varying occupancy initiatives you’ve implemented to attract new tenants, bridging effective communication and engagement with potential renters.

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Describe a time you resolved a conflict with a resident.

Provide a specific example of a conflict resolution scenario, focusing on your communication skills and your ability to empathize with residents' concerns. Discuss the steps you took to address the issue and the outcome, ensuring to highlight your problem-solving capabilities and your dedication to fostering a positive community environment.

Join Rise to see the full answer
How do you motivate and lead your staff?

Talk about your leadership style and how you prioritize promoting engagement and efficiency among your team. Mention any techniques you use for conducting staff meetings, recognizing team accomplishments, and providing opportunities for ongoing training. Explain how creating a supportive and educational environment contributes to your team’s overall success.

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What experience do you have in budgeting for property management?

Prepare to discuss how you've previously participated in or developed budgets for property management. Explain the process of calculating expected income, determining necessary expenses, and how you track financial performance. Highlight your ability to analyze budget variances and how you've made informed decisions based on these insights.

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How do you handle maintenance issues in a timely manner?

Detail your approach to managing maintenance requests, including prioritizing urgent issues and establishing a clear communication process with residents. Discuss your experience collaborating with maintenance teams to ensure that repairs are conducted promptly, thereby enhancing tenant satisfaction and community standards.

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What customer service strategies have you implemented in your previous roles?

Discuss specific customer service strategies that you've tailored to the needs of residents. Examples may include regular check-ins, comprehensive move-in orientations, or creative ways to engage residents through community events. Highlight how these strategies have led to positive resident feedback and enhanced the community atmosphere.

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Can you explain how you market rental properties?

Share marketing techniques that you've found effective in attracting potential renters. This may include leveraging social media platforms, creating enticing listings, and collaborating with local businesses. Emphasize how tracking performance metrics can help you adjust your marketing strategy to reach your target demographic effectively.

Join Rise to see the full answer
What role does communication play in your job as a Property Manager II?

Express the significance of communication in your role, highlighting how effective dialogue fosters strong relationships with both residents and team members. Discuss how you use clear communication to convey expectations, share updates on property activities, and address concerns, which ultimately leads to a cohesive community environment.

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Through the efforts of our outstanding team members, WinnCompanies is the creator and champion of the best possible living communities for our residents and clients, achieved through strong partnerships, a passion for excellence and a commitment t...

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March 22, 2025

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