Maintenance Technician II - WorldMark Moab Resort

As a Maintenance Technician II at WorldMark Moab Resort, you'll be tasked with a variety of responsibilities including HVAC, plumbing, and electrical maintenance. Your duties will involve performing repairs on plumbing systems such as pipes and faucets, replacing electrical fixtures, and maintaining interior walls and ceilings. You'll also conduct preventative maintenance programs and ensure the safety of our facilities.

To be a successful candidate for the Maintenance Technician II position at WorldMark Moab Resort, you should possess intermediate working knowledge of facilities maintenance, particularly in HVAC, plumbing, and electrical systems. A positive attitude and ability to effectively work both independently and as part of a team are crucial.

As a Maintenance Technician II at WorldMark Moab Resort, you'll enjoy a comprehensive benefits package that includes medical, dental, vision, and life insurance. There are also wellness programs, flexible spending accounts, and options for paid time off, along with a 401k plan with employer matching, making it a rewarding role.

The Maintenance Technician II plays a vital role in enhancing guest experiences at WorldMark Moab Resort by ensuring all facilities are in perfect working order. When maintenance issues are resolved quickly and efficiently, guests can enjoy their vacations without interruptions, leading to memorable stays.

At WorldMark Moab Resort, you can expect a welcoming and inclusive work environment where teamwork and collaboration are celebrated. The culture emphasizes hospitality, ensuring that every employee is valued and supported, leading to a fun and rewarding workplace.

When answering this question, detail your hands-on experience with HVAC systems, emphasizing any specific tasks you've performed, such as routine maintenance, repairs, or troubleshooting. Mention any relevant certifications that showcase your expertise in this area.

Discuss your approach to prioritization, perhaps by mentioning the importance of assessing urgent repairs that could affect guest safety or comfort. Share examples of how you've effectively managed multiple tasks with a focus on guest satisfaction.

To ensure safety, you should answer by explaining specific protocols you follow, such as wearing protective gear, following safety guidelines, and properly shutting off utilities before commencing work. This shows your commitment to maintaining a safe work environment.

Highlight your ability to communicate effectively and resolve conflicts collaboratively. Discuss how you would listen to the team member's perspective and work together to find a solution that benefits the team and the guests.

Mention continuing education, attending workshops, and staying current with industry trends and technologies, which reflects your commitment to professional development and adapting to new tools and methodologies.

Share a specific situation, detailing the issue, the steps you took to troubleshoot, and the successful outcome. This demonstrates both your problem-solving skills and technical expertise.

Discuss your hands-on experience with various plumbing tasks, specifying the types of issues you've resolved, materials you’ve worked with, and any relevant experience that showcases your proficiency in plumbing maintenance and repairs.

Emphasize your attention to detail and commitment to quality by discussing the checklists or review systems you implement to confirm that all repairs and maintenance tasks are completed to the company's standards.

Talk about your customer service approach, highlighting your communication skills, ability to empathize with guests, and ways you ensure that guest needs are met, even in maintenance situations.

Describe your understanding that preventive maintenance is crucial for minimizing issues. You could provide examples of the routine checks you perform and how they contribute to the overall upkeep and safety of the facilities.