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Affordable Housing Assistant Community Director (REF8150L) - job 1 of 2

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Company Description

Multifamily Property Management

Job Description

The Assistant Community Director is fully accountable in assisting the Community Director with the day-to-day property operations, and managing the asset to meet the client's expressed operational and financial goals. Assists with the supervision of on-site staff, which may include: Resident Services Coordinator(s), Compliance Specialist(s), Leasing Manager, Leasing Consultant(s), Maintenance Supervisor(s), Maintenance Technician(s), Make-Ready or Rehab Technician(s), Groundskeeper(s)/Porter(s), Painter(s), and Cleaner(s)/Housekeeper(s).

• Property Name: South Peak by Vintage
• 1205 S Meadows Pkwy, Reno, NV 89521, USA
• Full-Time
• Unit Count: 288

Pay: $21 - $23 / Hour

DUTIES AND RESPONSIBILITIES

Client Relations
1. Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure FPI is meeting the Client objective and expectations
Communication
1. Maintain positive, professional and effective communication with applicants, residents, vendors, clients and guests while representing FPI
2. Keeps immediate supervisor informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems
Employee Management
1. Operate the property in the absence of the Community Director
2. Responsible for training and onboarding of new leasing team members
Leasing/Occupancy
1. Maintain occupancy levels as established by owner/budget expectations
2. Exhibit professional leasing techniques
3. Assist with the completion of the monthly Market Surveys and analysis
4. Implement advertising and marketing strategies for the apartment community as needed
5. Exhibit closing ratios in regards phone and walk-in traffic per FPI policy
6. Ensure that all online marketing sources are updated (e.g., Craigslist) daily
7. Promote positive resident/management relations, to retain desirable residents. Place customer need requests and follow up as number one priority.
8. Assist with the implementation of resident retention programs
9. Ensure the safety, comfort and privacy of all property residents
10. Ensure move-in orientation is completed consistently with new residents
Revenue Management
1. Assists the Community Director in maximizing revenue potential of the property through the management of lease expirations and timely turnover
2. Assists the Community Director with the management of monthly rent collections and delinquency to include timely deposit and security of funds according to FPI policies
3. Accurately processing vendor invoices and managing accounting month end
Reporting and Document Management
1. Maintain appropriate resident files including forms, leases, documents in accordance with FPI Standard Operating Procedures
2. Responsible for the daily integrity and confidentiality of resident files
3. Ensure that documents and reporting systems are maintained, updated, and organized
4. Meet all periodic reporting requirements as requested/required e.g., Month End, Weekly Reports, Collection/Eviction Files etc.
5. Assist in budget preparation and delivery
Risk Management
1. Ensure compliance of Risk Management items through the following of the FPI Standard Operating Procedures.
2. Reports timely any/all injuries, illnesses, property damage through the proper reporting channels and forms.
3. React calmly and professionally in emergency, emotional and/or stressful situations.
Facility Maintenance
1. Assist residents with reporting of maintenance needs.
2. Document facility and maintenance needs and ensure timely completion.
3. Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor.
4. Follow up on maintenance requests to promote resident communication and satisfaction.
Other
1. Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures.
2. Comply with all Fair Housing Laws and FPI policies and procedures.
3. Promote a professional image by adhering to FPI Management's Dress Code Policy.
4. Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management.
5. Responsible for meeting all training requirements for the position (Grace Hill, Safety Meetings, etc.).
6. Perform any and all functions as directed by the supervisor, including special project assistance.

Qualifications

Minimum Requirements:

Must have experience in affordable housing programs including but not limited to: LIHTC, HUD programs (Project Based Section 8, Section 236, PRAC, 811 PRA), USDA-Rural Development (515), HCD, HOME Funds and Bonds.
Minimum 1 year of experience in a similar supervisory role, preferably within Residential Property Management.
High School diploma or equivalency certificate required. College degree in a relatable field preferred, but not required.
Valid Driver's License, a good driving record, current motor vehicle insurance which meets State requirements, and an operable vehicle that meets FPI's Driving Standards and Personal Vehicle Use policy.
Must be proficient in speaking, reading, and writing in English.
Strong computer skills (MS Office, Google Apps, property management-related software, email, internet).

Skills Required:

Google Mail (GMail)
Google Drive
RealPage
Internet Use
Basic Computer Skills
Management
Customer Service

Additional Information

All your information will be kept confidential according to EEO guidelines.

Average salary estimate

$45760 / YEARLY (est.)

min

max

$43680K

$47840K

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What You Should Know About Affordable Housing Assistant Community Director (REF8150L), FPI Management, Inc.

Looking to make a difference in the housing community? Join FPI Management as an Affordable Housing Assistant Community Director! Located at South Peak by Vintage in Reno, NV, your role will encompass a variety of exciting responsibilities that keep our multifamily properties operating smoothly. As the Assistant Community Director, you’ll work closely with the Community Director, overseeing day-to-day operations and supporting our amazing on-site staff. From onboarding new leasing team members to ensuring occupancy levels meet our budget expectations, you’ll have the opportunity to lead and grow. You’ll cultivate positive relationships with residents, vendors, and clients, ensuring everyone feels valued and heard. With a focus on maximizing revenue potential and implementing marketing strategies, every day will bring new challenges and rewards. We seek individuals who have experience in affordable housing programs like HUD and LIHTC, and although a college degree in a relatable field is preferred, a strong sense of dedication and customer service is paramount. If you thrive in a fast-paced environment, have excellent communication skills, and are passionate about creating a welcoming and supportive community, we would love to have you on board at FPI Management!

Frequently Asked Questions (FAQs) for Affordable Housing Assistant Community Director (REF8150L) Role at FPI Management, Inc.

What responsibilities does the Affordable Housing Assistant Community Director at FPI Management have?

The Affordable Housing Assistant Community Director at FPI Management is responsible for assisting the Community Director in managing day-to-day property operations. This includes supervising on-site staff, maintaining positive client relations, managing leasing and occupancy levels, ensuring compliance with financial regulations, and reporting on property performance. You will also play a vital role in training new leasing staff and addressing resident needs to enhance overall community satisfaction.