Marketing Concierge - job 2 of 2

As a Marketing Concierge at Travel + Leisure Co., your primary responsibilities include greeting prospective guests, presenting our offerings, and encouraging them to attend sales-preview tours. You'll collaborate with resort staff to ensure a seamless experience for guests, screen potential customers to meet company guidelines, and schedule sales-tour reservations while maintaining compliance with our standards. Your role is crucial in helping us maintain high-performance goals and delivering exceptional service.

To qualify for the Marketing Concierge position at Travel + Leisure Co., a high school diploma or equivalent is required. While sales and marketing experience is preferred, it is not mandatory. Candidates should demonstrate clear communication skills, an ability to work within a team environment, and proficiency in basic computer applications such as MS Excel and Word. A passion for providing excellent customer service is crucial in this role.

While prior sales or marketing experience is preferred for the Marketing Concierge position at Travel + Leisure Co., it is not a strict requirement. What’s more important is a willingness to learn, a strong customer service mindset, and the ability to engage positively with guests. Even candidates with relevant experience equivalent to the educational requirement may be considered.

At Travel + Leisure Co., Marketing Concierges will attend training sessions and department meetings designed to equip them with essential knowledge regarding marketing information, company policies, compliance standards, and industry trends. Continuous education is encouraged to help you meet performance goals and excel in this exciting role.

Marketing Concierges at Travel + Leisure Co. enjoy a comprehensive benefits package, including medical, dental, and vision coverage. Other benefits include flexible spending accounts, life insurance, disability coverage, and a 401k plan with employer matching. Additionally, associates receive paid time off, parental leave, and participation in wellness programs, contributing to both personal and professional growth.

When faced with customer objections during a sales preview, always listen carefully to the customer's concerns and validate their feelings. Address each point with factual information and highlight the benefits of our offerings. Maintain a positive demeanor and reassure them by discussing how our services can meet their specific needs.

In sharing your previous sales or marketing experience, focus on specific roles where you've demonstrated your skills. Provide examples of successful campaigns you’ve worked on, your methodology for engaging customers, and the results you achieved, such as meeting quotas or improving customer satisfaction. Highlight how these experiences have prepared you for the Marketing Concierge role.

To engage guests effectively, use a genuine approach focused on building rapport. Ask open-ended questions to understand their interests and tailor your pitch accordingly. Ensure they feel welcomed and valued, providing enticing incentives for attending the sales preview while maintaining compliance with company guidelines.

Prioritizing tasks as a Marketing Concierge requires excellent time management. Start by assessing the daily guest list and addressing immediate needs such as greeting incoming guests and processing reservations. Maintain a checklist for tasks to keep track of responsibilities, ensuring you meet performance goals while providing top-notch service.

In discussing a team experience, choose an example where collaboration led to achieving a significant goal. Highlight the role you played, how you supported your teammates, and the outcomes of your teamwork. This demonstrates your ability to thrive in the team-oriented environment of Travel + Leisure Co.

If a guest is unresponsive to your invitation, remain friendly and patient. You might try changing your approach based on their body language or attitude and engage them in light conversation to build rapport. If they still decline, respect their decision and thank them for their time while leaving the door open for potential future engagement.

Discuss your intrinsic motivations, such as the joy of connecting with people and helping them discover new experiences. Highlight how achieving goals, contributing to team success, and ongoing personal development drive you to excel in a marketing environment like the one at Travel + Leisure Co.

To stay current with marketing trends, I would engage with industry publications, online courses, and networking events. Additionally, I would participate in company training sessions and seek mentorship from colleagues with significant experience, ensuring I remain informed and can apply practical strategies in my role.

I ensure compliance with company policies and regulations by thoroughly reviewing and adhering to the guidelines provided during training. I set reminders to stay updated on any changes and consistently engage in open communication with my team to address any uncertainties regarding compliance in our marketing practices.

Express your genuine passion for the travel industry, highlighting how Travel + Leisure Co.’s mission aligns with your values. Discuss specific reasons, such as their commitment to innovation and community support, and your desire to contribute to creating memorable vacation experiences for people around the world.