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Onboarding Specialist

Yondr creates phone-free spaces for artists, educators, organizations and individuals around the world. Our mission is to create spaces where genuine connection, focus, and creativity can flourish in the absence of technology. 

Yondr’s business segments span numerous industries, primarily across education and live events. Yondr supports schools through cell phone-free programs. Our education programs facilitate the successful implementation of phone-free school environments by providing administrators and teachers with education, training, and development resources, along with all necessary equipment. In addition, Yondr supports top artists in music and comedy by creating phone-free shows, allowing performers and audience members to enjoy live performances without the distraction of phones.

The Yondr School Onboarding Specialist plays a central role in the life cycle of Yondr’s small school partners.   They are responsible for ensuring partner success throughout the partner journey from onboarding to success and annual recommitment to being a Yondr phone-free school. To succeed in this role, you must be highly organized and laser-focused on delivering exceptional customer experiences. You will be accountable for successfully implementing the Yondr program and offering continued automated programming and inbound customer support that will guarantee partner success and relationship longevity.

Duties & Responsibilities:

Facilitate onboarding webinars  for new small school partners to launch the 1:many self launching sequence. 

  • Follow up with onboarding webinar attendees to send online course credentials, and links to critical getting started resources. 

  • Check in 7 days after webinar attendance to check in, answer questions, confirm readiness, and facilitate needed next steps. 

  • Confirm  shipping of product. 

  • Help troubleshoot any implementation barriers. 

  • Set calendar invites and host personalized  pre- and post- launch date check in calls to ensure readiness and success. 

  • Manage an automated nurture program for all new partners to promote best practices.

  • Field inbound questions and support requests.

Customer Lifecycle Management: 

  • Manage the small school pool with ongoing automated outreach and inbound support.  

  • Reach out proactively 2x a year to check in and promote partnership. 

  • Assess needs for pouch fulfillment and place orders. 

Desirable Skills/Experience:

  • Background and/or experience in education (specifically grades 6-12).

  • Familiarity with current educational practices around implementing school programming.

  • Exceptional interpersonal skills and communication skills, oral and written.

  • Adaptability in dynamic environments: thrives in fast-paced settings, exhibiting flexibility and demonstrates resilience to navigate through rapid growth.

  • Proficiency in technology: skilled in digital tools and technology platforms that support a remote work environment.

  • Solution-driven mindset: the ability to embrace change and tackle obstacles with a proactive and solution-oriented approach.

Requirements:

  • Bachelor’s Degree

  • 2+ years of experience in customer service, education, and/or a related field.

Benefits:

  • Competitive salary

  • 401K plan

  • Health, dental & vision insurance

  • A dynamic & inclusive work environment

Yondr is an equal opportunity employer and does not discriminate in its hiring of employees based on race, religion, gender, or sexual orientation.  

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Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About Onboarding Specialist, Yondr

Join Yondr as an Onboarding Specialist in Los Angeles, where we are committed to fostering phone-free environments that enhance genuine connection and creativity. At Yondr, we believe that technology should not be a distraction, whether it’s for schools or at live performances. As an Onboarding Specialist, you will play a vital role in the success of our small school partners. Your mission will be to facilitate their journey from onboarding to annual success, ensuring they successfully implement our phone-free programs within their educational settings. You will manage onboarding webinars, follow up with participants, and proactively check in to address any questions or barriers they may have. Your exceptional organizational skills and customer-centric focus are crucial as you provide ongoing support and resources to new partners. You will lead virtual check-in calls to ensure that schools are ready and equipped for a smooth launch and maintain continuous communication to promote best practices. With your background in education and excellent interpersonal skills, you will thrive in our fast-paced environment, adapting quickly to meet the evolving needs of our partners. Join us to be part of a dynamic, inclusive team that values every employee and offers a competitive salary, health benefits, and a 401K plan. Together, let’s create spaces free from distractions and empower students to learn and connect like never before!

Frequently Asked Questions (FAQs) for Onboarding Specialist Role at Yondr
What are the responsibilities of an Onboarding Specialist at Yondr?

As an Onboarding Specialist at Yondr, your main responsibilities revolve around ensuring that small school partners successfully implement our phone-free programs. This includes hosting onboarding webinars, following up with attendees, troubleshooting any implementation issues, and managing ongoing customer support. Your role is essential in guiding schools from their initial onboarding phase through to their annual recommitment.

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What qualifications do I need to apply for the Onboarding Specialist position at Yondr?

To be considered for the Onboarding Specialist role at Yondr, you should have a Bachelor’s Degree along with at least 2 years of experience in customer service, education, or a related field. Additionally, a background in education, particularly for grades 6-12, and outstanding interpersonal communication skills are beneficial for this position.

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What skills are desirable for an Onboarding Specialist at Yondr?

Yondr seeks an Onboarding Specialist with a strong proficiency in technology, exceptional communication skills, and adaptability in fast-paced environments. A solution-driven mindset is also desirable, as you will be tackling various implementation challenges that schools may face while transitioning to a phone-free model.

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How does Yondr support its Onboarding Specialists?

At Yondr, we provide our Onboarding Specialists with the necessary tools, training, and an inclusive work environment to thrive. You will have access to a wealth of resources and an automated nurture program to enhance your support for school partners while actively participating in a collaborative team dedicated to fostering phone-free educational environments.

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What benefits can I expect as an Onboarding Specialist at Yondr?

As an Onboarding Specialist at Yondr, you can expect a competitive salary along with a comprehensive benefits package, including health, dental, and vision insurance, along with a 401K plan. We are committed to creating a dynamic and inclusive workplace where everyone can succeed.

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Common Interview Questions for Onboarding Specialist
How would you facilitate an onboarding webinar for new small school partners?

To effectively facilitate an onboarding webinar for small school partners at Yondr, I would prepare an engaging presentation that outlines key benefits of our phone-free program, the implementation process, and resources available to them. I would also encourage interaction by allowing time for questions and feedback to ensure every participant feels involved and informed.

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What strategies would you use to follow up with onboarding webinar attendees?

I would employ a structured follow-up strategy that includes sending personalized emails with access to online course credentials and essential resources. Additionally, I would schedule check-in calls a week after the webinar to address any questions and confirm readiness for implementation, ensuring each partner feels supported throughout their journey.

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Can you describe a time when you resolved a conflict during an onboarding process?

In my previous role, there was a situation where a school faced challenges with a lack of resources during the onboarding process. I actively listened to their concerns, gathered the necessary information, and worked with our procurement team to expedite the delivery of materials. By maintaining open communication and providing ongoing support, we successfully resolved the issue and strengthened the partnership.

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How do you prioritize tasks when managing multiple partners simultaneously?

Managing multiple partners requires effective time management and prioritization skills. I would create a detailed schedule, setting deadlines for important tasks while also allowing for flexibility to address urgent needs. Utilizing project management tools can help me track progress and ensure every partner receives the attention they need at the right time.

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What would you do if you encountered resistance from a school during the onboarding process?

If a school expressed resistance during the onboarding process, I would approach the situation with understanding and empathy. I'd seek to identify the root cause of their concerns and provide relevant data or testimonials from other successful implementations. By demonstrating the value and addressing their hesitance directly, I can guide them towards embracing the phone-free initiative.

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How do you ensure a positive customer experience for new partners?

To ensure a positive customer experience, I would focus on clear communication, timely responses, and proactive outreach. Actively listening to partner needs and providing tailored resources enhances their onboarding experience, making them feel valued and supported as they transition into a phone-free environment.

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What role does technology play in the onboarding process at Yondr?

Technology is integral to the onboarding process at Yondr. We use digital tools to facilitate webinars, track partner progress, and share resources. Proficiency in technology not only streamlines our communication but also allows for efficient management of partner relationships, enhancing their overall experience.

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How would you assess the needs of a new partner during onboarding?

I would assess the needs of a new partner by conducting an initial survey or questionnaire focused on their specific goals and challenges regarding implementing the phone-free model. Additionally, follow-up conversations would aid in deepening my understanding of their needs, allowing me to provide customized support and resources.

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What motivates you to work as an Onboarding Specialist?

I am motivated by the opportunity to foster meaningful connections and create an impacting educational environment. Supporting schools in their journey to implement phone-free spaces aligns with my passion for enhancing learning experiences, and I find it incredibly rewarding to witness the transformative effects of our programs.

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How do you handle feedback from partners during the onboarding process?

I value feedback from partners as it provides key insights into their experience. I make it a priority to encourage feedback throughout the onboarding process and approach it with an open mind. By analyzing their input and making necessary adjustments, I can enhance our processes and ensure all partners have a successful implementation.

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Full-time, on-site
DATE POSTED
March 4, 2025

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