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Sales Assist Representative

About Zapier

We're humans who simply think computers should do more work.

At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

Job Posted: 12/20/2024

Location: India

Hi there!

We’re looking for a new Sales-Assist Representative I to join the Sales-Assist Motion at Zapier. This position is for a 12-month contract as part of a pilot program based in India.

Zapier’s on a mission to make everyone more productive at work. We are in search of individuals who are not just looking for a job, but are committed to building a rewarding career in sales. Ideal candidates will possess a genuine passion for sales, a desire to continually learn and improve, and the drive to achieve excellence within the industry. 

Zapier has helped millions of people build businesses through the power of automation. The Sales Assist group serves customers as they evaluate and buy Zapier’s offers, through a high-velocity sales motion. We help customers primarily through live chat conversations through Intercom, and some inbound demos over Zoom. We inspire deep automation use-cases pertaining to their role, and address any questions through their procurement and buying process. Ultimately, success here looks like removing friction from the purchase and adoption process through qualifying or converting leads.

If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…

About You

  • You are located in India and able to work ~9:00 pm - 6:00 am IST. 

  • 2+ years of experience, with a track record as a solutions engineer, technical account manager moving to sales, or a very technical quota-carrying salesperson with experience in a SaaS environment, especially across technical product-led companies with both self-serve and sales GTM) with exposure to international markets.

  • Able to work a high velocity sales queue for prolonged periods of time in your day (Live Chat)

  • You’re experimental and have the ability to test our ideas rapidly and contribute to multiple sales projects.

  • You’re comfortable getting into the technicalities of our product, API offerings and curious about building solutions with these tools.

  • Self-managing and a high degree of agency to manage your calendar, pipeline and hit quotas

  • Effective cross-cultural communicator — able to communicate clearly with both customers and a distributed international team. Advanced working English comprehension. 

Things You’ll Do

As a Sales-Assist Representative I, you will have 3 main responsibilities:

  1. Showcase Zapier as a potential solution for teams and businesses through multiple mediums - On a daily basis, most of your time will be on live chat (4+ Hours) with customers through Intercom. With the rest split between calls and emails. You’ll lead demos virtually to model a wide range of use-cases in which Zapier can help drive ROI for our customers. You’ll educate the user on use-cases to help inspire more ways they can automate within their business. You’ll lead them from interest, to learning more about our product to purchase. Success here is measured by our ability to qualify leads for other teams and convert customers yourself.

  2. Create a Sales Pipeline for multiple motions- through live chat queues and product qualified lead (PQL) emails, you’ll drive an influenced revenue metric with qualified leads to be handed to other teams and members.

  3. Maintain feedback loops back into the rest of the organization - Identifying learnings from your customer demos and passing them along as a feedback loop is critical in this role. This looks like tagging your call recordings with product feedback opportunities, or identifying areas where improved collateral may have accelerated the sales-process. To do so, you’ll need to be excellent at written communication.

You’ll work closely with numerous senior stakeholders and will be a part of several cross-functional steering committees as well.

How to Apply

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com

Application Deadline:

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.

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What You Should Know About Sales Assist Representative, Zapier

Hey there! Are you ready to kick-start your career with a bang? Join Zapier as a Sales Assist Representative I, where your passion for sales will shine through in a vibrant, fast-paced setting. At Zapier, we're on a mission to empower businesses worldwide through automation and AI. In this role, you'll be pivotal in helping customers better understand our offerings and how they can elevate their productivity using our tools. Imagine spending most of your day engaging with customers via live chat on Intercom, providing insightful demos, and showcasing the brilliance of Zapier. Your expertise will help smooth out any potential bumps in the purchasing journey, making it a breeze for our customers. Whether you're qualifying leads or answering questions, your contributions will directly impact our customers' success and our own growth. As you immerse yourself in an environment of collaboration and innovation, you'll also be nurturing your skills while working with expert colleagues. If you’re located in India, have a knack for technical sales, and a genuine desire to advance your career in this exciting field, we want to hear from you! This is not just a job; it’s the start of your rewarding career at a thriving company that values your input and supports your growth. So, if you're ready to roll, apply now!

Frequently Asked Questions (FAQs) for Sales Assist Representative Role at Zapier
What are the key responsibilities of the Sales Assist Representative I at Zapier?

As a Sales Assist Representative I at Zapier, you'll be primarily responsible for engaging with customers through live chat and conducting demos. You'll showcase how Zapier serves as an impactful solution for businesses, help qualified leads transition to becoming customers, and maintain feedback loops within the organization to improve the sales process.

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What qualifications do I need to apply for the Sales Assist Representative I position at Zapier?

To apply for the Sales Assist Representative I at Zapier, you should have at least 2 years of experience in a sales-related role, preferably in a SaaS environment. Exposure to technical products and a good understanding of live chat sales techniques are essential. Strong English communication skills are also a must!

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How does the Sales Assist Motion work at Zapier?

The Sales Assist Motion at Zapier involves high-velocity sales interactions where you'll assist customers mainly through live chat on Intercom and some Zoom calls. The goal is to qualify leads and convert them into customers by addressing their inquiries and showcasing the value of Zapier’s automation tools.

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What skills are preferred for the Sales Assist Representative I at Zapier?

Ideal candidates for the Sales Assist Representative I at Zapier possess excellent communication skills, a strong technical understanding of our product offerings, and a proactive attitude towards learning and improvement. Being self-managing and effective in a fast-paced environment is also crucial for this role.

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What growth opportunities does the Sales Assist Representative I role offer at Zapier?

The Sales Assist Representative I role at Zapier provides numerous growth opportunities as you'll be working closely with experienced team members and contributing to impactful sales projects. Your role directly influences customer perceptions and the company's revenue, allowing for quick career advancement and skill expansion over time.

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Common Interview Questions for Sales Assist Representative
How do you handle customer objections during a sales conversation?

In your response, emphasize active listening to fully understand the customer's concerns. Highlight your ability to empathize, clarify doubts, and provide solutions that align with their needs to effectively address objections.

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Can you describe a time you successfully qualified a lead?

Share a specific example where your strategies and techniques were instrumental in qualifying a lead. Discuss the initial challenges, the approach you took, and the successful outcome highlighting the metrics or results achieved.

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What strategies do you use to stay motivated in a high-velocity sales environment?

Talk about setting personal goals, celebrating small wins, and maintaining a positive mindset. Mention how keeping track of your progress and the impact you can have on customers' success fuels your motivation.

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Describe your experience with live chat sales.

Discuss your familiarity with live chat tools and your approach to engaging potential customers through chat. Mention any relevant experiences where you converted leads or increased customer satisfaction using this medium.

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How would you educate a customer about Zapier's features?

Explain your methodology of effectively breaking down complex features into simple terms. Discuss personalizing the conversation based on the customer's industry and needs to make the information more relevant and engaging.

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How do you prioritize your tasks when managing multiple leads?

Describe your approach to prioritization, such as assessing lead potential, urgency, and the stage in the sales process. Emphasize your organizational skills and any tools or methods you use to stay effective.

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What do you understand about Zapier’s mission and culture?

Discuss how Zapier's mission of making automation accessible aligns with your values, and mention any research about their commitment to diversity and inclusion that resonates with your working style. Express enthusiasm for being part of such a culture.

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Can you give an example of feedback you provided that led to a positive change?

Share a relevant story where your feedback made a difference—whether it improved sales processes, customer support, or product development. Demonstrate how you evaluated the situation and articulated your observations constructively.

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What tools are you comfortable using for managing sales processes?

Mention any CRM systems, live chat tools, or communication platforms you're proficient with. Highlight experiences where you've utilized these tools effectively to streamline processes or enhance customer interactions.

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What interests you most about working as a Sales Assist Representative I at Zapier?

Convey your excitement for the role and the potential it offers for career growth. Discuss your passion for helping customers and how the opportunity to work with a cutting-edge automation platform aligns with your career aspirations.

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Zapier exists to Make Automation Work for Everyone.

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CULTURE VALUES
Inclusive & Diverse
Rise from Within
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Work/Life Harmony
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Contract, remote
DATE POSTED
December 22, 2024

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