Director, Global Onboarding and Learning Experience Programs

As the Director, Global Onboarding and Learning Experience Programs at Zscaler, your primary responsibilities include redefining the onboarding strategy, creating innovative content and training plans, ensuring alignment with business needs, and leveraging data to evaluate the effectiveness of training programs. You'll be working closely with global program owners and cross-functional teams to ensure a streamlined and impactful onboarding experience.

To be considered for the Director, Global Onboarding and Learning Experience Programs position at Zscaler, candidates should have a minimum of 7 years of experience in enablement or sales onboarding, preferably in cybersecurity. The role requires strong strategic thinking, leadership capabilities, and an ability to simplify complex topics for diverse audiences, along with proficiency in tools like Google Suite and innovative learning technology.

Zscaler focuses on creating a data-driven onboarding framework that evaluates the effectiveness of training and onboarding programs. By analyzing insights and feedback, you'll be able to optimize processes and enhance the training experience, ultimately improving employee productivity and engagement.

Zscaler fosters a collaborative and inclusive work culture where diversity drives innovation. As a Director, you'll be part of a dynamic team that values sharing expertise, nurturing partnerships, and engaging in the company's mission to secure digital transformations for global enterprises.

The application process for the Director, Global Onboarding and Learning Experience Programs at Zscaler involves submitting your resume and cover letter highlighting your relevant experience and qualifications. After initial screenings, qualified candidates may participate in multiple interview rounds with key stakeholders to assess fit and alignment with Zscaler's culture and values.

Provide specific examples of onboarding programs you've developed, focusing on your methodologies, tools used, and how these programs improved new hire ramp-up times and overall engagement.

Discuss metrics you’ve utilized to evaluate onboarding success, such as participant feedback, productivity benchmarks, and retention rates, emphasizing how you would apply these tactics at Zscaler.

Share a detailed narrative that showcases your ability to distill complex information into easily digestible content, highlighting the strategies you used to enhance understanding among diverse learners.

Discuss how you coordinate with various teams to ensure the training is relevant and actionable, mentioning specific examples of collaboration and adjustments made to meet organizational goals.

Explore any platforms, software, or methodologies you have successfully employed to enhance learning experiences and address specific challenges in onboarding.

Elaborate on how you actively seek feedback post-training, how you analyze this data, and provide examples of changes you've made based on employee input.

Explain your process for assessing which roles require tailored training, how you gather input from team members, and the methods you use to develop relevant and effective content.

Discuss techniques such as gamification, interactive workshops, or real-life case studies that you've used to foster engagement and ensure that learning is enjoyable.

Provide examples of projects where you successfully brought together different teams to develop onboarding materials, explaining the benefits of this collaborative approach.

Share your perspective on what makes an onboarding experience successful, emphasizing why it is essential for long-term employee satisfaction and alignment with company culture.