Preboarding Specialist - job 2 of 3

As a Preboarding Specialist at Cielo, your primary responsibilities include entering and tracking candidate orders, reviewing applications for compliance, conducting welcome calls, and monitoring onboarding tasks. You'll also provide exceptional service to candidates and clients while ensuring adherence to pre-hire and post-hire standards.

To qualify for the Preboarding Specialist role at Cielo, you need a high school diploma or equivalent; an Associate's degree is strongly preferred. Additionally, candidates should possess a minimum of one year of experience in an office environment, strong customer service and administrative skills, and proficiency in Microsoft Office, particularly Outlook and Excel.

Successful Preboarding Specialists at Cielo are expected to have excellent customer service skills, attention to detail, proficiency in Microsoft Office, notably typing skills of at least 40 WPM, and the ability to manage multiple tasks while ensuring quality service throughout the onboarding process.

As a Preboarding Specialist at Cielo, you will work remotely in Manila, Metro Manila, Philippines, during the APAC 3rd Shift. This role offers a dynamic work environment that combines flexibility and collaboration within a dedicated Bridge Team focused on enhancing the candidate experience.

Cielo is committed to fostering a culture of growth and development. As a Preboarding Specialist, you will receive ongoing training and opportunities to learn from industry leaders, ensuring you are well-equipped for success and career advancement within the recruitment industry.

Highlight specific scenarios where you provided exceptional customer service, focusing on your ability to respond to inquiries swiftly and resolve issues efficiently. Tailor your examples to showcase how these experiences will enhance your role as a Preboarding Specialist at Cielo.

Discuss your approach to task management, emphasizing the tools or systems you use to stay organized. Mention your ability to monitor deadlines and ensure compliance while maintaining effective communication with candidates and client teams.

Explain the importance of adhering to compliance standards in recruitment. Share examples of how you verify background checks and other essential documents, and how you communicate requirements clearly to candidates to minimize delays.

Provide specific examples of how you've used Excel in previous roles to track data or manage workflows. Discuss any advanced features you are comfortable with, such as formulas or pivot tables, as this will highlight your technical skills for the Preboarding Specialist role.

Outline your approach to building rapport with candidates to make their onboarding process enjoyable. Include tactics like timely communication, personalized welcome messages, and actively seeking feedback to improve processes.

Share a specific scenario where you encountered a challenge, explaining your thought process, the steps you took to overcome it, and the positive outcome. This demonstrates problem-solving skills applicable to the Preboarding Specialist role.

Discuss your time management techniques, such as the Eisenhower Matrix or prioritizing tasks based on urgency and importance. Elaborate on how you would apply these strategies in the fast-paced environment of a Preboarding Specialist.

Reflect on your passion for helping others find fulfilling careers. Explain how your enthusiasm for connecting talent with opportunities aligns with Cielo's mission to rise above traditional assumptions in talent acquisition.

Emphasize the importance of maintaining confidentiality in the recruitment process. Discuss any previous experiences where you adhered to privacy regulations or implemented secure processes for handling sensitive information.

Articulate your aspirations related to growth and career advancement within the organization. Connect your personal goals to Cielo's mission and how you hope to contribute to its continued success as a Preboarding Specialist and beyond.