Sales Administrator

The Sales Administrator at Zūm is responsible for managing inbound charter requests, assisting multiple Account Executives, overseeing the booking process from quote to final confirmation, and collaborating with various internal teams. This role requires high attention to detail and effective communication skills, ensuring that all transportation requests are processed efficiently and accurately.

To qualify for the Sales Administrator position at Zūm, candidates should have 2-5 years of experience in sales support or administrative roles, along with exceptional communication skills. Proficiency in Google Suite is essential, and having a familiarity with the charter and transportation industry, while not mandatory, would be beneficial in executing the role effectively.

A successful Sales Administrator at Zūm should possess a positive and coachable attitude, demonstrating the willingness to learn and adapt to changes. Being detail-oriented is crucial since this role involves managing time-sensitive requests and ensuring the accuracy of charter bookings.

Yes, the Sales Administrator position at Zūm can be performed remotely, especially for candidates located in the Mountain Time Zone. However, applicants based in Redwood City, CA, are also welcome to join our headquarters. The flexibility allows you to support our growing markets along the West Coast effectively.

The targeted base salary for the Sales Administrator role at Zūm varies based on location and experience. For the Bay Area, the range is $75,000 to $90,000, while those in the Mountain Time Zone can expect a salary between $65,000 and $75,000. Additional compensation options, such as bonuses and equity, may also be available.

In answering this question, focus on specific examples where you've successfully handled similar responsibilities, such as managing client requests or coordinating bookings. Highlight your ability to stay organized under pressure and detail your methods for maintaining communication with clients and team members.

To effectively answer this, discuss a time when you had multiple tasks with competing deadlines. Explain your prioritization techniques, such as making a list or using digital tools to track progress, while highlighting how you ensure attention to detail despite the rushed environment.

When responding, share specific communication strategies that you employ, like active listening, maintaining a professional tone, and ensuring timely follow-ups. Discuss how you adapt your communication style to meet the preferences of different clients, which builds rapport and fosters trust.

Mention your experience with Google Suite, particularly Gmail, Docs, and Sheets. If you've used any customer relation management (CRM) tools or booking platforms in previous roles, include that to demonstrate your technical proficiency and readiness to adapt to Zūm's systems.

Acknowledge the mistake and emphasize your ability to take responsibility. Focus on the steps you took to rectify the situation, such as communicating with affected parties, devising a solution, and taking measures to prevent similar issues in the future.

Illustrate your conflict resolution skills by discussing a specific situation where you dealt with a difficult customer. Describe how you approached the issue calmly, listened to their concerns, and found a resolution that satisfied both the client and your company’s standards.

Express your passion for making a difference in student transportation, showcasing your alignment with Zūm's mission and values. Highlight why you’re drawn to their innovative approach and how you believe you can contribute to their ongoing success.

Discuss techniques you use to minimize errors, such as double-checking your work, using templates for consistency, or employing tools that help track changes. Provide examples of how accuracy has positively impacted your previous roles.

Even if you don’t have extensive experience in this area, mention any research you've done or related roles you’ve previously held. Highlight your enthusiasm for learning about the industry and how you can apply your existing skills to the role.

When answering this question, demonstrate ambition while being realistic. Express your interest in growing within the company, potentially moving into a more senior sales or operations position. This shows that you're committed to your professional development and the company's success.