VP, Cloud Operations

The VP of Cloud Operations at Zuora spearheads the strategy and execution of our cloud infrastructure, ensuring seamless operation and innovation. This role includes mentoring a high-performing team, optimizing cloud environments, and driving automation to enhance reliability and performance of our AWS-based SaaS platform.

To be considered for the VP, Cloud Operations at Zuora, candidates should have 15+ years of experience in cloud operations and infrastructure management, alongside a proven track record of leading successful engineering teams. Expertise in AWS, CI/CD pipelines, and incident management is essential.

Zuora is committed to work-life balance for the VP, Cloud Operations role by offering flexible work arrangements, including the option to work remotely. We prioritize a dynamic work culture that empowers employees to design their schedules flexibly while being responsible and collaborative with their teams.

A VP, Cloud Operations at Zuora should be well-versed in AWS and other cloud platforms like Azure and GCP. Familiarity with infrastructure-as-code, automation, AIOps, and best practices in incident management and release processes is also crucial for success in this position.

Zuora offers robust learning and development opportunities for the VP, Cloud Operations role, including a stipend for professional development, as well as avenues to volunteer and give back to the community. Our emphasis on employee growth and innovative thinking ensures that ZEOs can continuously improve and advance their careers.

In your response, highlight specific examples of leading teams, managing cloud strategies, and implementing operational excellence within your previous roles. Showcase how your leadership positively impacted team performance and overall company goals.

Discuss your methodical approach to assessing current cloud environments, identifying future needs, and developing a strategy that optimizes reliability, cost-effectiveness, and performance. Include examples of successful strategies you've executed in the past.

Share a detailed instance of an incident you resolved, focusing on your process for root cause analysis, escalation procedures, and the improvements made post-incident to avoid future occurrences. Emphasize teamwork and communication skills during this process.

Explain your involvement in developing CI/CD pipelines and how you've improved developer enablement through specific tools or processes. Share how these efforts have enhanced deployment reliability and team efficiency.

Detail your understanding and application of incident management frameworks. Provide examples where you've led initiatives that improved incident resolution time and reduced operational disruptions.

Discuss the importance of automation and the tools you've utilized to create a self-healing infrastructure. Include specific examples of how these strategies have minimized operational toil and enhanced system reliability.

Share specific practices you implement to encourage accountability and innovation, such as setting clear expectations, recognizing achievements, and encouraging open communication among team members.

Outline your approach to maintaining security in cloud operations, highlighting your experience with tools and frameworks that safeguard cloud environments. Discuss how you stay updated on security trends and compliance requirements.

Define what success looks like for you in cloud operations, mentioning key performance indicators (KPIs) and metrics you track, such as uptime, customer satisfaction, or reduction of incidents. Use examples to illustrate how you have achieved and communicated success in past roles.

Express your enthusiasm for Zuora's mission and its innovative approach to the Subscription Economy. Mention how your values align with Zuora's culture and how you can contribute to its success, bringing your experience and passion for cloud operations to the team.