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Account Specialist, Chronic Migraine - Providence, RI

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on XFacebookInstagramYouTubeLinkedIn and Tik Tok.

Job Description

This role is field-based and candidates should live within a reasonable distance from the primary city. Talent will be hired at a level commensurate with experience.

The Account Specialist role promotes BOTOX® to community practices and health systems. Customer accounts may include community/private practices, community-based hospitals, academic medical centers, and government accounts (military treatment facilities and/or Veteran’s Affairs Medical Centers). The Account Specialist develops and maintains relationships within various accounts/departments such as neurology, pain medicine, physical medicine and rehabilitation, primary care, and pharmacy. Or in Urology, specialties such as urology, urogynecology, obstetrics and gynecology, female pelvic medicine, ambulatory surgical centers, and reconstructive surgery.

  • Promote BOTOX® to meet/exceed sales goals in community/private practices as well as hospitals/health systems.
  • Continually analyze the business and develop/execute a growth-oriented business plan that will enable identification, training, and development of new BOTOX® injectors and advocates.
  • Identify/uncover customer needs (training, clinical, operational, reimbursement) and address with appropriate AbbVie resources.
  • Expert delivery of anatomical/procedural information and training, including the appropriate use of anatomical terminology to train the BOTOX® injection paradigms/postures while highlighting various anatomical and injection insights and considerations.
  • Provide BOTOX® education and clinical/injection training for residents, fellows, and other key hospital personnel.
  • Collaborate with other Account Specialist to promote BOTOX® for approved indications and execute individual, department, or group resident/fellow trainings within hospital/health system accounts.

Qualifications

  • Bachelor’s degree in health, sciences, pharmacy or business-related field preferred or relevant and equivalent industry experience required
  • Relevant and equivalent industry experience required in lieu of a bachelor’s degree is at least five (5) years of technical experience with three (3) or more years of experience within sales preferred and a high school diploma/GED required
  • Ability to manage a complex sell, learn procedural, technical, clinical, and anatomical information quickly and communicate/present/train to a variety of audiences
  • Experience with Buy & Bill and/or Specialty Pharmacy products is preferred, in both health systems and private practice
  • Ability to lift/pull 25–100 lb. training models and meet necessary hospital credentialing/vaccination requirements
  • Valid driver’s license: Ability to pass a pre-employment drug screening test and meet safe driving requirements
  • Ability to travel adequately to cover territory, as well as overnight attendance at scheduled training events and sales meetings
  • Documented history of strong sales performance, preferably in a clinical/technical/consultative sales role with multiple decision makers is preferred.
  • An essential requirement of your position is to satisfy all applicable health care industry representative (HCIR) credentialing requirements to gain and maintain entry into facilities and organizations that are in your assigned territory. You must also be in good standing and/or eligible to obtain these credentials.
  • These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, proof of immunization/vaccination for various diseases, fingerprinting and specific licenses required by individual state or cities. Please remember that you are solely responsible for ensuring that you satisfy all HCIR credentialing requirements and for any associated liability for failing to do so. AbbVie has resources available to you to help answer questions you may have.
  • Driving a personal auto or company car or truck, or a powered piece of material handling equipment
  • Valid driver’s license: Ability to pass a pre-employment drug screening test and meet safe driving requirements

Key Stakeholders 

External: Specialty Physicians in Therapeutic brand area, pharmacists, nurses, others depending on brand plan.
Internal: In-field team members, Sales Management (i.e. DSM), Marketing Management, Training, Customer Excellence, and Brand Plan stakeholders

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

  • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

  • This job is eligible to participate in our short-term incentive programs. ​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

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Average salary estimate

$80000 / YEARLY (est.)
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$70000K
$90000K

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What You Should Know About Account Specialist, Chronic Migraine - Providence, RI, AbbVie

If you're looking to make a significant impact in the field of healthcare, consider joining AbbVie as an Account Specialist for Chronic Migraine in beautiful Providence, RI. This field-based role is designed for someone who thrives in a dynamic environment and is passionate about promoting innovative treatments like BOTOX®. In this position, you'll be critical in maintaining and developing relationships with various healthcare providers, from community practices to academic medical centers. Your mission? To educate these professionals on the benefits of BOTOX® while helping them build their skills in delivering top-notch patient care. You'll analyze business opportunities, devise growth strategies, and conduct training sessions to ensure that these providers are well-equipped to serve patients suffering from chronic migraines. If you have a strong background in technical sales, excellent communication skills, and a drive to exceed targets, this role could be the perfect fit for you. Plus, AbbVie is dedicated to employee development, offering a comprehensive benefits package that promotes a healthy work-life balance. So, if you're ready to take your career to the next level and be part of a company committed to innovation and patient care, we invite you to apply for this exciting position!

Frequently Asked Questions (FAQs) for Account Specialist, Chronic Migraine - Providence, RI Role at AbbVie
What are the primary responsibilities of an Account Specialist for Chronic Migraine at AbbVie?

As an Account Specialist for Chronic Migraine at AbbVie, you will promote BOTOX® to healthcare providers across various community practices and hospital settings. Your responsibilities include developing and maintaining relationships with key stakeholders, training providers on the effective use of BOTOX®, and crafting business plans that promote growth within your designated territory. You will also analyze market trends and identify customer needs to ensure that AbbVie's products and services meet the demands of patients suffering from chronic migraines.

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What qualifications do I need to become an Account Specialist, Chronic Migraine at AbbVie?

To be considered for the Account Specialist position focused on Chronic Migraine at AbbVie, a bachelor’s degree in health sciences, pharmacy, or a related field is preferred. However, five years of relevant experience in a technical or sales role can also meet the qualifications. Strong communication and presentation skills are essential, as you will need to effectively convey complex clinical and anatomical information to healthcare providers.

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What is the importance of customer relationships in the role of an Account Specialist at AbbVie?

In the role of Account Specialist for Chronic Migraine at AbbVie, building and maintaining customer relationships is crucial. These relationships allow you to understand the specific needs of healthcare providers and their patients, facilitate better educational training on BOTOX®, and ensure that clinicians are comfortable and competent in administering the treatment. Strong relationships also lead to repeat business and referrals, significantly contributing to meeting and exceeding sales goals.

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What does a typical workday look like for an Account Specialist in Chronic Migraine at AbbVie?

A typical workday for an Account Specialist in Chronic Migraine at AbbVie involves a combination of fieldwork and administrative responsibilities. You will visit various healthcare facilities to meet with providers, deliver presentations, and conduct training sessions. Furthermore, you'll spend time analyzing business trends, preparing reports on your sales performance, and strategizing on how best to address the needs of your customer accounts. Flexibility is key, as your schedule may include travel to overnight training sessions or workshops.

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How does AbbVie support the growth and development of its Account Specialists?

AbbVie is committed to supporting the growth and professional development of its Account Specialists. The company offers continuous training and development resources, including workshops and mentorship opportunities. You'll also have access to a robust onboarding program that equips you with the knowledge and skills needed to succeed in your role. Furthermore, performance is recognized through incentives, ensuring that your contributions to Abbvie's success are acknowledged and rewarded.

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Common Interview Questions for Account Specialist, Chronic Migraine - Providence, RI
How would you approach building relationships with healthcare providers as an Account Specialist?

To build relationships with healthcare providers effectively, I would prioritize understanding their specific challenges and needs. By actively listening during initial meetings, I could tailor my presentations and training to address their unique concerns. Showing genuine interest in their practice helps establish trust, which is essential in a consultative sales role like this one.

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Can you provide an example of a successful sales strategy you implemented in the past?

In my previous role, I identified an underutilized market segment for our product. I organized educational seminars to showcase the product benefits and addressed common objections upfront. This approach improved our visibility in that segment, ultimately leading to a 25% increase in sales in just six months.

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How do you stay informed about developments in healthcare and pharmaceutical sales?

I stay informed by subscribing to relevant journals and online publications, attending industry conferences, and participating in professional networks. Engaging with thought leaders and peers allows me to learn about new trends and regulatory changes, enabling me to adapt my strategies effectively.

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What techniques do you use to analyze customer needs?

I utilize both qualitative and quantitative data analysis techniques, including surveys, feedback sessions, and performance metrics. Additionally, I conduct one-on-one interviews with providers to gain insights into their experiences and expectations, ensuring that my sales approach is aligned with their needs.

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What do you know about AbbVie and the products we offer?

AbbVie is a leader in the pharmaceutical industry, known for its innovative treatments in immunology, oncology, and neuroscience. I particularly admire the commitment to addressing critical healthcare challenges, such as chronic migraines through products like BOTOX®. Understanding the science behind these products is essential for effectively communicating their value to providers.

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Describe a challenge you faced in a sales role and how you overcame it.

In a previous sales position, I encountered a lot of skepticism from providers regarding the efficacy of a new medication. To tackle this, I equipped myself with extensive clinical data and arranged an informational lunch-and-learn where specialists discussed the product's benefits firsthand. This approach significantly shifted perceptions, leading to greater acceptance.

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How do you ensure compliance with healthcare regulations while selling?

Compliance is critical in our field. I always stay updated on the latest healthcare regulations, adhere to industry guidelines, and participate in internal compliance training. I double-check that all promotional activities align with AbbVie's standards and ensure that all communications with providers promote responsible and ethical use of our products.

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How do you handle objections from customers during your sales pitch?

Handling objections is all about listening and responding effectively. I first acknowledge the concern the customer raises, offer clarification, and present evidence that addresses their objections. My goal is to turn the objection into a dialogue rather than a dead end, helping to find common ground.

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Why do you want to work as an Account Specialist for Chronic Migraine at AbbVie?

I am passionate about improving patient outcomes and appreciate AbbVie's commitment to innovation in the healthcare field. The opportunity to work closely with providers to promote effective treatments like BOTOX® for chronic migraines excites me, as it aligns perfectly with my values and career aspirations. Making a real difference in the lives of patients is what motivates me.

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What sales metrics do you think are most important for an Account Specialist?

For an Account Specialist, key sales metrics include sales growth, customer acquisition rates, and retention rates. Additionally, it's essential to track the number of training sessions conducted and the feedback from healthcare providers regarding product understanding and satisfaction. These metrics give a comprehensive view of sales effectiveness and impact.

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AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: i...

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