As a Relationship Banker at M&T Bank, you will be responsible for managing customer relations, identifying financial needs, and providing tailored banking solutions. Your primary duties include conducting customer assessments, proactively reaching out to clients, onboarding new customers, and promoting our banking products. You’ll work closely with internal partners to enhance the customer experience and drive sales opportunities.

To apply for the Relationship Banker position at M&T Bank, you should have at least a high school diploma or GED, along with two years of retail sales or customer service experience. A strong grasp of financial services, excellent communication skills, and the ability to manage your time effectively are also essential. An associate degree and bilingual skills are preferred.

To excel as a Relationship Banker at M&T Bank, focus on building strong relationships with customers by understanding their needs and providing personalized service. Stay informed about the bank's products and services, enhance your sales techniques, and demonstrate exceptional interpersonal skills. Your proactive outreach and commitment to customer service will result in strong referrals and sales success.

The starting pay range for a Relationship Banker at M&T Bank in New Castle, DE, is between $20.43 and $34.05 per hour. This competitive compensation reflects your experience and skills. M&T Bank is committed to fair and market-informed pay for all its employees.

The work environment for a Relationship Banker at M&T Bank is dynamic and customer-focused. You will interact face-to-face with clients, manage customer flow within the branch, and collaborate with your colleagues to achieve branch goals. The role requires strong communication and organization skills while providing a welcoming atmosphere that reflects the M&T Bank brand.

When preparing for this question, consider discussing your strategy for establishing trust and rapport with clients. Emphasize the importance of active listening to understand their needs and how regular follow-ups enhance those relationships. You can mention specific techniques, such as personalized communication and offering tailored solutions, to strengthen your response.

For this question, highlight any previous experiences where you've successfully introduced additional products or services to customers. Explain how you identified the client’s needs and how your offerings added value to their banking experience. Discuss the results of your efforts in terms of customer satisfaction or increased sales.

When answering this question, outline your understanding of the requirements set forth by the Federal SAFE Act and other compliance standards. Discuss how you maintain awareness of compliance mandates, engage in regular training, and implement operational risk controls to mitigate issues effectively.

Prepare to discuss your conflict resolution skills. You can share a specific example of a challenging situation with a customer and how you listened, addressed their concerns, and worked towards a satisfactory resolution. Emphasize your commitment to maintaining exceptional customer service even in difficult circumstances.

Explain your time management techniques, such as prioritizing tasks, creating to-do lists, or utilizing scheduling tools. You might want to provide an example of a busy day where you successfully managed various responsibilities and maintained your productivity.

Talk about the importance of making a positive first impression with new customers. Discuss your plan for onboarding, including initial assessments of their banking needs and providing necessary information on products and services that would benefit them. Emphasize how proactive engagement is key to building long-term relationships.

For this question, narrate a specific instance when you were required to meet a sales target. Highlight your research, outreach efforts, strategies used to identify opportunities, and how you tracked your progress toward achieving the goal, being sure to mention any teamwork involved.

In your response, convey that strong communication skills and customer service orientation are vital. You might also highlight the ability to build rapport as critical in fostering customer loyalty and driving sales, ensuring that their needs are understood and addressed effectively.

When addressing this question, discuss your methods for staying updated, such as attending training sessions, engaging with product specialists within the bank, and continuous learning through banking-related news and resources. This illustrates your commitment to product knowledge and excellent service.

Share your approach to gently educate customers on the value of additional services. Discuss how you would identify specific needs, present relevant options, and ensure that your recommendations align with their financial goals, demonstrating your focus on their best interests.