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Water Quality Manager - job 2 of 3

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a Water Quality Manager to support the Chicago Department of Water’s Capital Improvement Program (CIP). This position with managing various tasks including water quality testing, regulatory compliance/reporting, and stakeholder communications. In addition, this position will coordinate with Program Management Office (PMO) applied technologies staff on water quality data analytics and dashboarding. The responsibilities of this position include, but are not limited to:

  • Lead, manage, and mentor the water quality team with under ten people, fostering a collaborative and high-performance work environment.
  • Develop/implement/enhance standard operating procedures for emergency response ; and support DWM in coordinating with relevant stakeholders during emergencies.
  • Support DWM with stakeholder collaboration and manage initiatives to maintain and improve water quality management processes and timely PMO actions such as data collection and comprehensive water quality reporting.
  • Manage various workflows related to water quality monitoring, testing, and analysis.
  • Ensure that sampling schedules, testing protocols, and reporting timelines are consistently met.
  • Coordinate data analytics and dash boarding efforts with Applied Technologies Task Leader. Analyze water quality data and trends, gain insights and lead continuous improvements.
  • Lead and develop required water quality reports. Implement and maintain rigorous quality control processes to ensure the accuracy and reliability of water quality reports.
  • Ensure compliance with regulatory standards and reporting requirements and stay abreast of national/state/local regulations.
  • Manage recruitment, training, and development of Water Quality team members.

Qualifications

Minimum Requirements

  • Bachelor’s degree in environmental science or engineering with emphasis on water quality and 4+ years of relevant experience in water distribution systems or demonstrated equivalency of experience and/or education.
  • Relevant professional licensing and certifications in Illinois or the ability to obtain one within first 6 months of employment (PE, ENV SP, PMP). 

Preferred Qualifications

  • Project Management Professional (PMP) Certification
  • 10+years of progressive experience in water quality management for municipal drinking water distribution systems, specifically in addressing water quality issues with lead and copper service lines.
  • Regulatory knowledge/expertise in lead and copper service line replacement requirements.
  • Candidates must have proven interpersonal skills, including client interaction, public speaking, and persuasive ability; strong project financial management along with ability to lead diverse, multi-disciplined teams.

Additional Information

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. 

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What You Should Know About Water Quality Manager, AECOM

At AECOM, we believe in delivering a better world, and as our Water Quality Manager, you’ll play a pivotal role in this mission right here in Chicago. The ideal candidate will manage and mentor a dedicated team of water quality professionals, ensuring effective collaboration and a high-performance culture. Your responsibilities will span water quality testing, regulatory compliance, and stakeholder communications, all vital for our Capital Improvement Program. You'll develop and enhance standard operating procedures for emergency response, working closely with the Department of Water Management to maintain robust water quality management processes. With a focus on ensuring compliance with evolving regulations, you’ll manage workflows and oversee comprehensive water quality reporting and analytics, leading efforts to gain valuable insights into data trends. If you’re passionate about keeping our drinking systems safe and effective and possess strong communication skills, AECOM offers you the chance to lead projects with significant community impact. Join us, and let’s make a tangible difference while fostering your own professional growth amidst a supportive and innovative team.

Frequently Asked Questions (FAQs) for Water Quality Manager Role at AECOM
What are the main responsibilities of a Water Quality Manager at AECOM?

As a Water Quality Manager at AECOM, your primary responsibilities will include managing water quality testing, ensuring regulatory compliance, and enhancing stakeholder communication. You'll lead a team focused on implementing emergency response procedures, coordinating with management on data analytics, and producing comprehensive water quality reports. Your role will be crucial in maintaining safe water distribution systems and advancing our Capital Improvement Program.

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What qualifications are required to become a Water Quality Manager at AECOM?

To qualify for the Water Quality Manager position at AECOM, candidates need a Bachelor’s degree in environmental science or engineering, with a focus on water quality, and a minimum of 4 years of relevant experience. Professional licensing in Illinois is needed, or candidates should be able to obtain it within the first six months. Preferred qualifications include ten years of experience in municipal water quality management and a Project Management Professional (PMP) certification.

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How does AECOM support the professional development of a Water Quality Manager?

At AECOM, we prioritize professional growth. As a Water Quality Manager, you will have access to award-winning training and development programs designed to expand your expertise and leadership skills. Additionally, you’ll be part of a global team that encourages your career ambitions while working on impactful projects. We believe in providing the resources and opportunities that allow you to thrive.

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What kind of work environment can a Water Quality Manager expect at AECOM?

The work environment at AECOM is collaborative and supportive, designed to foster growth and creativity. As a Water Quality Manager, you'll find a culture based on respect and community, where innovative ideas are welcomed. You will have the freedom to drive projects that make a real difference while working alongside passionate professionals committed to solving complex challenges and improving infrastructure.

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What challenges might a Water Quality Manager face at AECOM?

A Water Quality Manager at AECOM may face challenges such as navigating evolving regulatory standards, managing team workloads, and ensuring compliance across various projects. Addressing water quality issues related to lead and copper service lines requires proactive problem-solving and strong stakeholder management skills. However, with a dedicated team and AECOM's resources, these challenges can be tackled effectively.

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Common Interview Questions for Water Quality Manager
What experience do you have in water quality management?

You can approach this question by discussing specific roles or projects where you managed water quality programs, emphasizing any initiatives that involved regulatory compliance or stakeholder engagement. Highlight any relevant certifications or specialized training that showcases your expertise in this area.

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How do you stay updated on water quality regulations?

Demonstrate your commitment to ongoing education by mentioning relevant industry journals, conferences, or online courses you follow. Share how you apply this knowledge to ensure compliance in your previous roles, and cite specific examples where necessary.

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Can you describe a time you led a team in a project?

Use the STAR method (Situation, Task, Action, Result) to share a relevant experience. Explain the context of the project, your role in leading the team, the actions you took to ensure success, and how the project impacted water quality positively.

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What strategies would you implement to enhance water quality monitoring?

Outline a systematic approach that includes developing standard operating procedures, utilizing data analytics for operational insights, and enhancing communication with stakeholders. Discuss specific technologies or methods you believe could improve monitoring processes.

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How would you handle non-compliance in water quality management?

Your answer should show proactive and strategic thinking. Discuss the importance of addressing compliance issues promptly, conducting thorough investigations to understand underlying causes, and implementing corrective actions to prevent future violations.

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How do you prioritize tasks in a fast-paced environment?

Explain your method for task prioritization based on urgency and impact, such as using project management tools or techniques like Eisenhower Box or Kanban. Provide examples of how this approach has benefited your teams in previous roles.

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What role does data analysis play in your approach to water quality management?

Discuss your experience in interpreting water quality data, identifying trends, and making data-driven decisions. Mention any specific tools or software you are familiar with, and how they've helped enhance water quality processes.

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How do you ensure effective communication with stakeholders?

Highlight your communication skills and the importance of transparency. Discuss how you tailor communication strategies to suit different audiences, and provide examples of successful stakeholder engagement from past experiences.

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Can you share an example of a water quality project that was particularly challenging?

Use the STAR method again to cover the situation, detailing the challenges faced, your actions to resolve them, and the successful outcome. Reflect on what you learned from the experience and how it shaped your approach to future projects.

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What motivates you to work in water quality management?

Express your passion for environmental conservation and public health. Share personal anecdotes or experiences that shaped your interest in this field, and discuss your desire to contribute positively to the community and environment.

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