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Pre-sales - Belgium 🇧đŸ‡Ș (Bilingual) - job 1 of 2

đŸŒ Who we are

You. Better. With Alan.

Alan's vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.

We're building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system.

By connecting all aspects of care - private, public, and direct to consumer - we create the most member-centric healthcare experience. Through deep engagement, we empower everyone to overcome day-to-day health obstacles and live healthier lives.

We partner with 32,000+ companies of all sizes, serving more than 700K members, and have reached €500M+ in ARR.

Our team of 600 people (still growing) operates across France đŸ‡«đŸ‡·, Spain đŸ‡Ș🇾, Belgium đŸ‡§đŸ‡Ș, and Canada đŸ‡šđŸ‡Š.

đŸ€˜ How we do it ?

People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as:

  1. Mission is the Boss: We have a mission-first focus with long-term thinking, where all employees act as owners seeking the company's success above all else.

  2. Member & Customer-led: We are obsessively focused on solving customer problems and creating delightful experiences while building trust.

  3. Excellence like Athletes: We maintain high standards and talent density, using the Keeper Test to ensure exceptional performance.

  4. Enlightened Despots: We combine distributed ownership with accountability, empowering decision-makers while maintaining responsibility.

  5. Radically Transparent: We make information accessible and written-first, promoting async communication while protecting sensitive data.

  6. Kind, Methodic Optimists: We collaborate genuinely without ego, support teammates, and maintain positive intent while assuming the best.

  7. Empathetic Challengers: We give direct feedback with empathy, praise strengths, and focus on growth through candid communication.

  8. Bold & Creative Contrarians: We think differently to achieve greatness, challenge expertise with first principles, and embrace calculated risks.

  9. Disciplined Executors: We focus on making good decisions quickly, maintain accountability, and break down problems into manageable pieces.

  10. Fight for Simplicity: We eliminate unnecessary processes, stay concise and articulate, and maintain smart frugality while solving problems pragmatically.

⭐ Your mission

Our Pre-Sales team strengthens Alan’s Enterprise and Public sector Sales to better handle the specificities of our largest customers.

Here are the main missions of the team you will join:

  • Master our platform and support Sales team by enabling them with insights, expertise and the relevant tools;

  • Listen and understand prospects’ needs and work internally on how Alan can address them best;

  • Participate to RFP submissions and build Alan’s response in collaboration with Sales, Insurance and Product experts;

  • Work with customers to evangelize our services and products;

  • Act as voice of the customer feeding Alan’s platform roadmap;

  • Prepare handover for delightful customers’ onboardings;

  • Participate and eventually coordinate the most complex customer onboardings.

You will participate in developing this new function within a recently created team and edit the company to make our Sales teams the most effective of all!

For this opportunity, we are aiming to hire within the C1-E level range.

⭐ Our ambition in Belgium ⭐ 

Since we opened our Belgium market in 2020, we have experienced great momentum and traction. We’ve onboarded 1000+ companies, and delighted 40.000+ members so far. Our local team has also grown from 0 to 65+ in just over 4 years 🚀.

We want to become the market leader by 2030. Our pre-sales will ensure we continue to expand in the enterprise and public segments.  Being at Alan means joining a team of talented, committed and passionate colleagues. We move fast, with a lot of ownership, and are proud to tackle big problems! 

⭐ You will be a great fit at Alan if ⭐

  • You have at least 4+ years of experience working in a SaaS environment;

  • You are fluent in English and Dutch/French

  • You quickly get to the root cause of customers concern through active listening;

  • You are assertive and know how to handle objections in a complex environment;

  • You have the ability to break down complex issues and identify product gaps to define the best product solutions

  • You are great at sharing the right insights and context to influence the product we build; 

  • You thrive at high level stakeholders’ management;

  • You excel at prioritizing tasks while living up to commitments;

  • You love teamwork and are always eager to learn and grow;

Even better if you are:

  • Experienced in Insurance or Health platforms

  • Experienced in end-to-end procurement projects (buyer or supplier side) with involvement in RFI’s, RFQ’s and RFP’s

  • Experienced in HRIS / Payroll solutions

🙌   Perks & Benefits

At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. 

Therefore, we offer:

  • Fair rewards. Generous equity packages complement your base salary.

  • Flexible Office. Amazing office space at our HQ in Brussels, sponsored co-working hubs in Ghent or Antwerp or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.

  • All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.

  • Flexible vacation policy and flexible working hours. Organize your  time as you  wish.

  • Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only).

  • Transport. You can use your own inspiration based on the Green mobility budget (for Senior level Alaners)

  • Learning & Training opportunities. A highly  flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.

  • Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture.

  • Parental leave. Extended parental leave for all new parents.

Important note: we hire people, not roles.

If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.

If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?

Remember, this is just a guide, not a checklist.

We'll be thrilled to receive your application!

🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.

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Average salary estimate

$60000 / YEARLY (est.)
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$50000K
$70000K

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What You Should Know About Pre-sales - Belgium 🇧đŸ‡Ș (Bilingual) , Alan

Are you ready to take the next step in your career as a Pre-sales professional with Alan in Belgium? At Alan, we're on a mission to revolutionize healthcare and turn health benefits into a strategic asset for businesses. As a Pre-sales team member, you’ll engage with some of the largest enterprise and public sector clients, enabling our sales team with insights and expertise that will help them excel. In this vibrant role, you’ll master our innovative platform, actively listen to prospects’ needs, and play a vital role in creating compelling responses to RFP submissions. Not only will you work closely with diverse teams, including Sales, Insurance, and Product experts, but you'll also evangelize our unique services and ensure a smooth onboarding experience for customers. With your talent for understanding complex issues and articulating them effectively, you’ll contribute to shaping our offerings based on direct customer feedback. At Alan, you will be part of a rapidly growing team that has already onboarded 1,000+ companies and over 40,000 members in Belgium. Join us in our mission to become the market leader by 2030 and help us create a healthier, more fulfilled future for everyone involved. If you have a background in SaaS, are fluent in Dutch/French and English, and thrive in collaborative settings, this could be the perfect opportunity for you!

Frequently Asked Questions (FAQs) for Pre-sales - Belgium 🇧đŸ‡Ș (Bilingual) Role at Alan
What are the responsibilities of a Pre-sales position at Alan in Belgium?

As a Pre-sales professional at Alan, your main responsibilities will include mastering our platform to support the Sales team, understanding the unique needs of prospects, participating in RFP submissions, and collaborating internally to ensure optimal solutions for our clients. You will advocate for the voice of the customer, prepare onboarding processes, and assist in complex customer onboardings, making your role crucial in our growth strategy.

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What qualifications are necessary for a Pre-sales role at Alan?

To qualify for the Pre-sales position at Alan, candidates should have at least 4 years of experience in a SaaS environment. Fluency in both English and Dutch or French is essential for effective communication. Additionally, applicants should possess strong problem-solving skills, the ability to manage high-level stakeholders, and a team-oriented mindset, which are critical for success in this dynamic role.

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How does Alan support its Pre-sales employees in their role?

Alan supports its Pre-sales employees by providing an environment that promotes continuous learning and growth. You'll have access to high-quality tools, a flexible work policy, and a dedicated coach to help you navigate your career path. The company fosters a culture of collaboration and transparency, ensuring that every team member contributes meaningfully to our mission.

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What can I expect during the onboarding process as a Pre-sales employee at Alan?

During your onboarding process as a Pre-sales professional at Alan, you can expect a comprehensive introduction to our platform and processes. You’ll receive tailored training and resources to help you effectively support your colleagues and deliver value to our customers. Alan promotes a positive onboarding experience focused on empowerment and integration into the team.

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What are the growth opportunities for the Pre-sales role at Alan in Belgium?

The Pre-sales role at Alan offers numerous growth opportunities as you will be stepping into a key function within a rapidly expanding team. Opportunities for advancement include roles in sales leadership, product management, or customer experience. Plus, Alan’s focus on personal development and coaching positions you for continued success in your career.

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Common Interview Questions for Pre-sales - Belgium 🇧đŸ‡Ș (Bilingual)
How do you handle objections during a sales pitch?

Handling objections starts with active listening to understand the concern fully. Acknowledge the prospect’s worries, and then clarify the value of your solution tailored to their specific needs. Use relevant success stories or data from Alan's previous clients to demonstrate how our services effectively addressed similar issues.

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Can you describe your experience with SaaS sales?

When discussing your experience with SaaS sales, detail the specific roles you've held, the types of products you've sold, and your approach to understanding customer needs. Showcase any measurable successes, like revenue growth or customer acquisition rates, and highlight your understanding of the unique dynamics of the SaaS market.

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What strategies do you use to build trust with potential clients?

Building trust begins with transparency and clear communication. I prioritize getting to know the client’s business challenges and demonstrating genuine interest in solving their problems. Sharing success stories and case studies from Alan can also help establish credibility and foster a trustworthy relationship.

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Describe a successful RFP submission you have worked on.

In discussing a successful RFP submission, focus on the process you followed: from gathering requirements, collaborating with team members, to crafting a compelling response. Emphasize how your efforts addressed the client’s needs and how your submission led to a successful partnership.

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How do you prioritize customer needs in a high-pressure environment?

Prioritizing customer needs in a high-pressure environment requires careful assessment of immediate issues balanced with long-term goals. I emphasize strong time management and communication skills, ensuring that I address urgent matters while not losing sight of strategic objectives. I find that regular check-ins with clients help maintain open lines of communication.

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How do you stay updated on industry trends relevant to your role?

Staying updated on industry trends involves consistent reading of reputable industry publications, attending trade shows, and participating in professional networks. I also leverage resources like webinars and podcasts to gather insights, ensuring I can bring the latest knowledge and best practices to my Pre-sales role at Alan.

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What motivates you to work in a Pre-sales capacity?

My motivation stems from connecting innovative solutions with customer needs. In the Pre-sales role at Alan, I find fulfillment in helping organizations navigate their healthcare challenges, understanding that the work we do ultimately contributes to better health outcomes. This sense of purpose drives me to excel.

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Can you share how you analyze customer feedback to improve services?

Analyzing customer feedback involves systematic collection and interpretation of data. I look for patterns and common themes in feedback to identify gaps in our offering. Presenting these insights to the product team helps inform necessary adjustments, ensuring Alan continuously aligns its services with customer expectations.

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How do you manage complex customer onboardings?

Managing complex customer onboardings requires exceptional organizational skills and collaboration with various departments. I break down the onboarding process into manageable steps, ensuring clear communication with the customer throughout. Establishing a timeline and regular updates ensures a smooth transition and sets the stage for a strong relationship.

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Why do you want to work at Alan?

I’m excited about the opportunity to work at Alan because of the company’s forward-thinking mission to redefine healthcare. The emphasis on innovation, collaboration, and employee development resonates with my values. I believe that by joining this passionate team, I can contribute meaningfully to our joint success in improving healthcare for everyone.

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Our mission is to make personal, proactive and holistic health part of people’s daily lives, striving to be the world’s most member-centric healthcare company. Our employees join Alan because they truly believe in this mission. đŸ€˜ How we do it ?...

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DATE POSTED
March 29, 2025

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