Sales & Service Lead - Newbury St

The Sales & Service Lead at Alo Yoga is responsible for enhancing the guest experience, providing technical product education, and leading the Sales & Service Associates and Cashiers. They strategize based on report analyses, manage sales floor coverage, and emphasize team collaboration to achieve sales goals while fostering a positive environment for both guests and staff.

To apply for the Sales & Service Lead position at Alo Yoga, candidates should have at least 2 years of experience in a client-centric sales environment, proven leadership skills, and effective communication abilities. High energy, enthusiasm, and a self-motivated attitude are essential, along with a passion for embodying Alo's guiding principles.

A typical day for a Sales & Service Lead at Alo Yoga includes assessing guest connections, coaching team members, analyzing sales reports for actionable insights, collaborating on business operations, and ensuring a seamless flow of customer service. The lead also engages with guests, ensuring their needs are met and creating a welcoming atmosphere.

As a Sales & Service Lead at Alo Yoga, you can expect a collaborative and dynamic team environment where feedback is valued, and personal growth is encouraged. The role emphasizes shared responsibility for guest experiences, fostering strong partnerships with various team leads to execute store initiatives effectively.

Alo Yoga offers a comprehensive benefits package for the Sales & Service Lead position, including a generous employee discount, access to free yoga classes, competitive medical, dental, and vision plans, a robust 401K plan with company matching, and additional perks like a clothing allowance and monthly store incentives.

In prioritizing guest experience, I focus on creating an inviting atmosphere, actively engaging with guests to understand their needs, and training my team to provide exceptional service. Building genuine connections with customers is key to creating lasting relationships, which ultimately drives sales.

Absolutely! I once noticed a team member struggling with customer interactions. I scheduled a one-on-one coaching session where we role-played different scenarios. By providing constructive feedback and guidance, I helped them become more confident, leading to improved sales and customer satisfaction.

I analyze sales reports by identifying trends and areas for improvement. For example, if I notice a decline in sales during specific periods, I dive into the factors contributing to this and collaborate with my team to adjust strategies—be it better training or promotional initiatives.

An effective leader in retail leads by example, demonstrates a strong work ethic, communicates openly, and fosters a positive team culture. It's crucial to inspire and motivate the team while offering support tailored to individual needs to drive collective success.

I believe in addressing conflicts head-on through open communication. I encourage team members to express their concerns and work collaboratively to find solutions. This approach not only resolves issues but strengthens team relationships.

To improve guest engagement, I would implement personalized shopping experiences, host community events, and train my staff on active listening techniques to better anticipate guests’ needs. Creating a welcoming environment encourages guests to return and share their experiences.

I stay motivated by keeping a positive outlook and reminding myself of the impact we have on our guests’ lives. I inspire my team by celebrating small victories, encouraging creativity, and reminding them of our collective mission to provide an exceptional guest experience.

When setting sales goals, I ensure they are SMART—Specific, Measurable, Achievable, Relevant, and Time-bound. I also involve my team in the goal-setting process to promote buy-in and accountability, along with regular check-ins to assess progress and make necessary adjustments.

I approach training new team members by providing a comprehensive onboarding experience that includes hands-on practice, shadowing experienced associates, and regular check-ins. This helps establish a solid foundation while encouraging open communication for questions and guidance.

I am particularly drawn to the Sales & Service Lead position at Alo Yoga because of the company’s commitment to mindful movement and community engagement. I believe in the transformative power of yoga, and I am excited to bring my leadership skills to a team that shares my values.