Lift Maintenance Supervisor

The Lift Maintenance Supervisor at Sugarbush Resort is responsible for planning, supervising, and coordinating all lift inspection, maintenance, and repair operations. This includes overseeing a crew of 8-10 employees, performing regular checks, and ensuring safety compliance at all times. They work closely with the Lift Maintenance Manager to address any lift breakdowns and conduct thorough inspections during both winter and summer seasons.

To qualify for the Lift Maintenance Supervisor position at Sugarbush Resort, candidates must have a high school diploma or equivalent and 3-5 years of lift mechanic experience, along with strong supervisory skills and at least 2 years in a managerial role. A solid background in mechanical, rigging, and troubleshooting skills is essential, and experience with detachable lifts is a plus.

The work environment for a Lift Maintenance Supervisor at Sugarbush Resort is diverse and engaging, as supervisors work both independently and as part of a larger team. They must be comfortable working at substantial heights and in various weather conditions, utilizing safety protocols while performing technical tasks on lift systems.

As a Lift Maintenance Supervisor at Sugarbush Resort, employees can enjoy a range of benefits, including free skiing and riding privileges for them and their dependents, discounted rates at various resorts, health insurance, and a 401(k) plan with a company match. Additionally, employees receive vacation time, generous discounts on food and apparel, and access to employee housing when available.

While experience with high-speed lifts is a plus, it's not strictly required for the Lift Maintenance Supervisor role at Sugarbush Resort. However, candidates must have strong mechanical skills and experience in lift maintenance to effectively oversee the inspection and repair of various lift types, ensuring adherence to safety standards.

When answering this question, focus on specific safety protocols you've followed in previous roles, such as using personal protective equipment, conducting thorough inspections, and ensuring proper communication with your team during repairs.

In your response, detail any past experiences working with hydraulic systems, mentioning specific systems you’ve repaired or maintained. Discuss any troubleshooting methods you utilized, making sure to showcase your problem-solving abilities.

Demonstrate your ability to stay calm under pressure by outlining a plan of action for a lift breakdown. Emphasize the importance of quick assessment, communication with staff and guests, and prioritizing safety while restoring functionality.

Discuss your approach to training, ensuring to highlight any structured programs you've implemented. Mention how you evaluate team performance and encourage ongoing learning to keep everyone updated on best practices and safety protocols.

Share a specific example of a challenging decision you faced and the thought process behind it. Highlight how you consulted with your team and made a decision that benefited both operations and team morale.

Talk about your techniques for prioritization, such as assessing urgent issues first, scheduling regular maintenance, and ensuring compliance with inspection timelines. Mention how you keep your team informed about daily goals.

Explain how you enforce safety standards among your team, such as conducting regular safety meetings, leading by example, and utilizing checklists during maintenance to ensure nothing is overlooked.

Detail a particular instance where you successfully managed a complex lift repair. Discuss the challenges faced and how you overcame them, emphasizing the skills you used and the positive outcome for the resort.

Address your commitment to continuous learning, including attending workshops, pursuing certifications, or reading industry literature to keep your skills current and apply those new techniques in your work.

Reflect on personal qualities that enhance your leadership, such as your communication skills, ability to resolve conflicts, and commitment to creating a positive and safe work environment.