Audit Manager - Consumer Compliance

You Lead the Way. We’ve Got Your Back

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

About the Internal Audit Group at American Express

Our Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.

We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.

About the Role:

Our Internal Audit group is seeking an Audit Manager to assess compliance, operational and technological risks, ensure compliance with regulations, and improve internal controls. The ideal candidate will have strong problem- solving skills, excellent attention to detail, and the ability to communicate audit results effectively.  

Key Responsibilities:

• Execute audit lifecycle responsibilities in accordance with American Express’ Internal Audit Methodology, internal policies and standards, and regulatory expectations, while consistently delivering with quality and professionalism.
• Evaluate processes under review utilizing professional skepticism; execute audit tests and clearly document test results in accordance with internal policies and procedures.
• Hold walkthroughs with client personnel to understand, assess, evaluate, and document relevant risks and controls.
• Present audit overviews and results to senior management, supported by sound awareness of portfolio risks, dependencies, potential control gap impacts and emerging risks in a highly professional and proficient manner.
• Execute multiple simultaneous global audit projects of all sizes and complexity across multiple business areas including integrated audits that consider financial, operational, compliance and technology risk.
• Effectively coach, teach, mentor and develop junior colleagues and co-sourced resources in geographically diverse locations.
• Validate management’s corrective action plans to address business-identified issues, audit findings, and regulatory remediations.
• Contribute to the development and periodic reviews of analytic control testing and ad hoc analytics, to drive timely risk insights, testing efficiencies and increased audit coverage.
• Develop a strong understanding of American Express' business model, products, services, and organizational units.
• Maintain audit proficiency through ongoing professional development, including data analytics literacy skills, technology, banking best practices, and regulatory expectations.

Minimum Qualifications:

• 3+ years of experience in a consumer regulatory compliance, internal or external audit, or similar role in the financial services, banking, or card products industries.
• Bachelor’s or equivalent degree.
• Knowledge and experience with U.S. Consumer Compliance regulatory requirements applicable to the financial industry, including Unfair, Deceptive, and Abusive Acts or Practices (UDAAP), Truth in Lending Act (TILA), Truth in Savings Act (TISA), Equal Credit Opportunity Act (ECOA), Fair Credit Reporting Act (FCRA), Servicemembers Civil Relief Act, etc.
• Knowledge and experience with Compliance Risk Management Processes, including Governance, Risk Assessment, Monitoring and Testing, Training, Reporting, etc.
• Knowledge and experience in applying control theory and professional auditing practices throughout the audit lifecycle and special reviews.
• Understanding of regulatory and financial industry best practices relevant to the business, including technology and data implications.
• Strong written and verbal communication skills to deliver audit assignments with quality, and actionable value-add feedback to management on potential control issues and opportunity areas.
• Effectively works independently, within the team and across various teams in a fast-paced environment to drive business results, utilizing sound project management skills, employing creative thinking, and the ability to simultaneously work on competing priorities.
• Ability to break-down complex problems into components, utilizing risk/control knowledge, and communicate results and control recommendations with transparency and integrity.
• Ability to effectively integrate business, compliance, operational, technological, and data components in audit work.

Preferred Qualifications:

• Masters degree 
• 5+ years of experience in a consumer and enterprise regulatory compliance, internal or external audit, or similar role in the financial services, banking, or card products industries.
• Relevant audit and professional certifications (e.g., Certified Public Accountant, (CPA), Certified Internal Auditor (CIA), Certified Regulatory Compliance Manager (CRCM), etc.
• Experience with data analytic tools, data visualization, key risk indicators (KRIs), key performance indicators (KPIs), information systems / technology, and scorecards / dashboards, etc.
• Interest in working with data, interpreting results, analytic best practices and experience with data analytics tools and data visualization.

Non-considerations for sponsorship: Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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