Senior Managers, Digital Product Management - job 4 of 7

To apply for the Senior Manager, Digital Product Management role at American Express, candidates must hold a Master’s degree in Computer Science, Engineering, Data Science, Information Systems, Business Administration, or a related field. Additionally, two years of experience in requirements analysis, product design, and product development are essential.

The Senior Manager in Digital Product Management at American Express is responsible for gathering business requirements, designing and developing products, analyzing tech stacks, creating service and API requirements, and executing the product roadmap. The role focuses on enhancing the customer experience for card members through innovative tech solutions.

Candidates for the Senior Manager, Digital Product Management position at American Express must have two years of relevant experience, which includes one year each in technical solution analysis and design, software development, and implementing Agile practices. Familiarity with technologies like AWS, SQL, and Microservices is also required.

Yes! American Express offers telecommuting options for the Senior Manager, Digital Product Management position, allowing employees to work from home for up to two days per week, promoting a healthy work-life balance.

American Express provides a comprehensive benefits package for the Senior Manager, Digital Product Management role, including competitive salaries, bonus incentives, retirement savings plans with company matches, comprehensive health insurance, paid parental leave, access to wellness centers, and career development opportunities.

When gathering business requirements, I prioritize engaging with stakeholders through interviews and workshops. I ensure clear communication and encourage open discussions to uncover underlying needs that may not be immediately apparent.

In my previous role, I led a product team to execute a roadmap by aligning tasks with strategic goals and actively monitoring progress using Agile methodologies. I kept stakeholders informed and adjusted plans as necessary based on feedback and evolving business needs.

Ensuring a product meets customer needs involves gathering and analyzing data, conducting user testing, and continuously seeking feedback throughout the development process. I advocate for user-centric design principles to align our products with customer expectations.

I have extensive experience implementing Agile and Scrum methodologies, including conducting sprint planning meetings, leading daily stand-ups, and facilitating retrospective discussions. This approach has helped enhance team collaboration, efficiency, and product quality.

When faced with conflicting requirements, I prioritize stakeholder needs through open communication and negotiation, ensuring all voices are heard. I usually facilitate a discussion to reach a consensus on what will bring the most value to the project.

I leverage tools such as Jira for project tracking, Confluence for documentation, and tools like MS Visio for mapping processes. These tools help streamline workflows, ensuring that everyone is on the same page throughout the product lifecycle.

The success of a digital product can be gauged through key performance indicators (KPIs) such as user engagement rates, customer satisfaction scores, and overall impact on business objectives. Regular feedback loops and analytics provide vital insights for continuous improvement.

I once encountered a significant usability issue during product testing. To overcome it, I organized additional user testing sessions to gain deeper insights. Based on feedback, we iterated on the design, ultimately enhancing user satisfaction and reducing support tickets post-launch.

Data plays a crucial role in my decision-making process. I rely on analytics and user feedback to inform product enhancements, ensuring that our decisions are backed by evidence and aligned with business goals. Making data-driven choices fosters greater transparency and accountability.

To stay updated with trends in digital product management, I engage with industry blogs, participate in webinars and conferences, and collaborate with peers through professional networks. This helps me gain insights into best practices and emerging technologies that can benefit my role.