Senior Manager, Risk and Identity Product Solutioning (Issuing) - job 3 of 20

As a Senior Manager at Visa, your key responsibilities include working closely with the Head of NA Issuer Risk Solutions to articulate how Visa’s Risk and Identity offerings can address client needs. You’ll develop use-case perspectives for solutions, coordinate with sales teams, participate in pre-sales client discussions, and consolidate client feedback for prioritization efforts.

Candidates for the Senior Manager position at Visa should possess a strong background in risk management, product solutioning, and client relationship management. Essential qualifications include experience in financial services, proven leadership skills, and the ability to analyze client needs effectively.

In the Senior Manager role at Visa, you'll provide support to sales teams by addressing client inquiries, driving identified issues to resolution, and ensuring that the solutions offered match client needs. This collaboration ultimately enhances the client experience and aids the sales process.

A typical day may include coordinating with cross-functional teams, engaging in client conversations to gather insights, and strategizing on solution rollouts. You’ll also analyze feedback, contribute to business cases, and participate in meetings to shape the direction of risk management strategies within Visa.

The Senior Manager position at Visa may involve some travel to meet with clients and partners to enhance client relationships and facilitate successful communication of Visa’s solutions. The specifics of travel expectations will be confirmed by your hiring manager.

To develop a use-case for a new risk solution, I would begin by conducting a thorough analysis of client needs and feedback. Collaborating with cross-functional teams is essential to ensure alignment with Visa's offerings. Finally, I would structure the use-case around specific client challenges, ensuring it addresses their pain points directly.

When resolving complex client issues, my approach involves active listening and thorough communication. For example, I once addressed client concerns regarding a product rollout by gathering feedback, synthesizing it into actionable insights, and collaborating with the product team to make necessary adjustments. This led to higher client satisfaction and trust.

Prioritizing client feedback involves analyzing the impact of each piece of feedback relative to client needs and business objectives. I would categorize feedback based on urgency, feasibility, and strategic alignment, facilitating discussions with stakeholders to ensure voice of the customer is represented in product decisions.

To coordinate effectively between teams, I would establish clear communication channels and regular check-ins to ensure all parties are aligned. Utilizing project management tools to track progress and hold collaborative workshops can help foster strong relationships and ensure the successful rollout of the product.

To measure the success of risk solutions, I would track metrics including the adoption rate by clients, client satisfaction scores, incident reduction rates, and the effectiveness of solutions in mitigating risks. These metrics provide valuable insights into performance and areas for improvement.

Staying updated requires a mix of continuous learning and networking. I regularly engage with industry reports, attend key conferences, and maintain connections with industry experts. This practice keeps me informed about the latest developments and helps me anticipate client needs effectively.

Collaboration is critical in the Senior Manager role as it fosters innovative solutions. By working closely with different teams and clients, I can gather diverse perspectives and create comprehensive strategies that truly address client pain points and drive engagement.

Leading a team in executing product strategies involves clear communication of the vision and goals, empowering team members to contribute ideas, and providing regular feedback. Encouraging an open environment for discussion ensures that everyone is aligned and that we can adapt strategies based on real-time insights.

Major challenges in risk solutions today include rapidly evolving threats, regulatory compliance, and the need for seamless integration of solutions. Staying ahead of these challenges requires constant innovation, proactive risk assessment, and collaboration with clients to understand their changing needs.

Communicating complex risk solutions to non-technical clients requires simplifying concepts into relatable terms. I would use analogies and focus on the practical benefits to demonstrate value rather than delving into technical jargon, ensuring clients grasp the essence of the solution.