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Senior Managers, Digital Product Management - job 21 of 23

American Express Travel Related Services Company, Inc. seeks Senior Managers, Digital Product Management to gather business requirements and data, and design and develop products consistent with specifications. Analyze technology stack and platform services, understand and meet key metrics, create service and API requirements, and execute product roadmap. Improve the overall customer experience of card members, leveraging innovative technology solutions that reflect internal and external needs. Help define and prioritize the future of the technology stack, educating key stakeholders on product positioning, key benefits, and target customers.

Position requires a Master’s degree in Computer Science, Engineering, Information Systems, Business Administration, or a related field, and 2 years of experience leading large-scale product development projects through all phases of the systems development lifecycle. Experience must include 2 years of experience with each of the following: product design and development; business systems analysis, including requirements analysis and definition; root cause analysis, developing business process flows, and designing, building, and testing application code; monitoring and improving systems for credit card or other financial products; presenting complex technical solutions; leading and influencing development partners in a cross-functional environment; defining, measuring, and reporting Key Performance Indicators (KPI) for delivered products; and with Agile rapid application development, Confluence, Jira, MS Excel and SharePoint, Scrum methodologies, and User Acceptance Testing (UAT). Telecommuting is available up to 2 days per week.

Job Location: New York, NY 

Salary Range: $152,859.00 to $165,000.00 annually

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • 6% Company Match on retirement savings plan 
  • Free financial coaching and financial well-being support 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits 
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location.

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Average salary estimate

$158929.5 / YEARLY (est.)
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$152859K
$165000K

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What You Should Know About Senior Managers, Digital Product Management, American Express

At American Express Travel Related Services Company, Inc., we’re searching for dynamic Senior Managers in Digital Product Management to join our vibrant team in New York, New York. In this exciting role, you'll have the opportunity to truly impact our product development processes! You’ll gather critical business requirements and data, leading the design and development of innovative products that align with both business specifications and our card members' needs. Analyzing our technology stack while understanding key performance metrics will be part of your day-to-day activities as you execute the product roadmap and enhance customer experiences through cutting-edge technology solutions. Your expertise will help shape the future of our technology stack, educating stakeholders on product positioning and its benefits. We're looking for someone who brings a Master's degree in Computer Science or a related field and at least two years of experience in leading large-scale product development projects. If you’re a strategic thinker with proficiency in Agile methodologies and tools like Jira and Confluence, this is the perfect opportunity for you! Enjoy a competitive salary, along with a range of benefits that prioritize holistic well-being, including bonus incentives, comprehensive medical plans, and generous parental leave policies. If you thrive in a collaborative environment focused on innovation and continuous improvement, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Senior Managers, Digital Product Management Role at American Express
What are the responsibilities of a Senior Manager in Digital Product Management at American Express?

As a Senior Manager in Digital Product Management at American Express, your core responsibilities include gathering business requirements, designing products that meet specifications, analyzing technology stacks, and executing product roadmaps. You’ll also improve the customer experience for card members by leveraging innovative technology.

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What qualifications are required for the Senior Manager, Digital Product Management position at American Express?

The position requires a Master’s degree in Computer Science, Engineering, Information Systems, or Business Administration, along with at least two years of experience in leading large-scale product development projects. Experience in product design, requirements analysis, and Agile methodologies is also essential.

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What skills are important for a Senior Manager, Digital Product Management at American Express?

Key skills for the Senior Manager role include strong analytical abilities, proficiency in tools like Confluence and Jira, and experience with Agile methodologies. The ability to communicate effectively with stakeholders and present complex technical solutions is equally vital.

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Is telecommuting an option for the Senior Manager, Digital Product Management role at American Express?

Yes, this role offers telecommuting options, allowing employees to work from home up to two days a week, fostering a flexible work environment for better work-life balance.

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What benefits do Senior Managers in Digital Product Management receive at American Express?

Benefits include competitive salaries, bonus incentives, comprehensive health coverage, generous parental leave, and access to wellness centers. American Express emphasizes holistic well-being, supporting both physical and mental health.

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Common Interview Questions for Senior Managers, Digital Product Management
Can you explain your experience with product design and development for a digital product?

When answering this question, highlight specific projects where you led product design and development. Discuss the processes you followed, the technology you used, and how you addressed user needs throughout the project lifecycle.

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How do you gather business requirements for a new product?

Explain your methods for gathering business requirements, such as conducting stakeholder interviews, analyzing competitor products, and leveraging data analytics. Emphasize how these methods help ensure that the product aligns with business objectives.

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What techniques do you use for conducting root cause analysis?

Describe the approach you take for root cause analysis, like utilizing the '5 Whys' technique or fishbone diagrams. Provide an example of a situation where you successfully identified a root cause and how it improved the product.

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How do you ensure that key metrics are being met during product development?

Discuss your strategy for defining KPIs at the start of a project and how you track these metrics throughout the development process. Provide an example of how you adjusted strategies based on performance data.

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What experience do you have leading cross-functional teams?

Provide examples of how you have successfully led cross-functional teams in past projects. Emphasize your communication skills, ability to manage conflicts, and collaborative approach to ensure project success.

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Can you share your experience with Agile methodologies?

Discuss your understanding of Agile principles and how you've applied them in past projects. You might mention specific roles you held, tools you've used, and how Agile processes improved project outcomes.

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What is your approach to user acceptance testing (UAT)?

Explain the importance of UAT in your process and how you prepare for it. Share any specific methodologies you follow and how your involvement can ensure product success before launch.

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How do you present complex technical solutions to non-technical stakeholders?

Talk about your techniques for simplifying technical concepts using visual aids and relatable analogies, ensuring you focus on the benefits of the solution. Highlight any successful presentations you've delivered.

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What challenges have you faced in product management and how did you overcome them?

Share specific challenges you’ve faced, the steps you took to overcome them, and the outcomes. This will showcase your problem-solving skills and resilience in product management.

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How do you prioritize features in a product backlog?

Explain your process for prioritization, such as using frameworks like MoSCoW or the Kano Model. Share how you balance stakeholder needs, user feedback, and technical feasibility in decision-making.

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American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.

2358 jobs
MATCH
VIEW MATCH
BADGES
Badge Family FriendlyBadge Office VibesBadge Work&Life BalanceBadge Rapid Growth
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 3, 2025

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