HR Specialist/Business Office Manager

As an HR Specialist/Business Office Manager, your primary responsibilities will include overseeing payroll, managing resident account receivables, and ensuring all employee records are properly maintained. You'll collaborate with various teams to facilitate smooth admissions, handle billing processes, and support employee engagement through policy interpretation and recruitment efforts.

To qualify for the HR Specialist/Business Office Manager role, a high school diploma is required. A bachelor’s degree in a related field is preferred, alongside 2-4 years of relevant experience, particularly in long-term care. Familiarity with Medicare and Medicaid billing processes would be advantageous as well.

The HR Specialist/Business Office Manager fosters a positive work environment by actively engaging with staff, addressing employee concerns, and implementing effective HR policies. By supporting recruitment and onboarding processes, this role plays a key part in building a cohesive team dedicated to providing exceptional service.

Successful HR Specialists/Business Office Managers should possess excellent communication skills, an outgoing personality, and strong attention to detail. The ability to multitask effectively while maintaining organization, along with intermediate computer skills, especially in MS Office, is crucial for thriving in this role.

Our company culture is vibrant and supportive, focused on creating a healthy work environment. We believe in the philosophy of connecting people and fostering meaningful interactions. As part of our team, you will contribute to a culture that values relationships, both with colleagues and residents, making each day rewarding.

When prioritizing tasks, I first assess deadlines and the impact on operations. I use organizational tools and timelines to ensure that critical tasks such as payroll and admissions take precedence while maintaining flexibility to address urgent issues that may arise.

In my previous roles, I was responsible for processing payroll consistently and maintaining accurate financial records for residents. I utilized accounting software to streamline these processes and ensured compliance with relevant regulations, which improved overall efficiency.

I believe in addressing conflicts openly and objectively. I encourage a calm conversation where both parties can express their viewpoints. My goal is to facilitate a resolution that maintains respect while also aligning with company policies.

I utilize various strategies including targeted job ads, networking, and social media outreach. I focus on attracting candidates who not only have the required skills but also align with our company culture for better retention and engagement.

I stay updated on current labor laws and incorporate them into our policies and procedures. Regular training sessions and clear documentation of procedures help ensure all employees understand compliance expectations.

I ensure that all employee records are meticulously organized, both digitally and in physical files. I use secure storage solutions to protect sensitive information while implementing systematic updates to maintain accuracy throughout employment.

I support employee involvement by creating opportunities for feedback, recognizing achievements, and organizing team-building activities. Encouraging open communication and valuing employee contributions plays a significant role in enhancing morale.

In a previous role, we encountered discrepancies in payroll data due to system errors. I quickly investigated the issue, communicated with affected employees, and corrected the records. I implemented double-checking processes which significantly reduced future errors.

I believe in a comprehensive onboarding process that includes a warm welcome, clear communication of roles and expectations, and training opportunities. I provide new hires with resources and support to ensure a smooth transition into their positions.

I interpret company policies by ensuring they are clear, accessible, and periodically reviewed. When enforcing policies, I approach situations with empathy and fairness, always reinforcing the rationale behind them to ensure understanding.