Head of Operations

The Head of Operations at Archive will oversee a variety of key responsibilities, including managing vendor partnerships, leading the customer experience (CX) team, and planning for international expansion. This role requires developing strategies that optimize ongoing vendor relationships, creating scalable and efficient customer service processes, and handling operational requirements for entering new markets.

To qualify for the Head of Operations role at Archive, candidates typically should have 10+ years of experience, with at least 5 years in operational roles within B2B software startups. Furthermore, strong analytical skills, a proven track record of leading teams, and an ability to manage multiple priorities simultaneously are critical for success in this position.

Archive promotes an inclusive and transparent culture, valuing diversity in their workforce significantly. As the Head of Operations, you will be part of a team that emphasizes collaboration and continuous improvement, striving to change consumer shopping behavior while challenging conventional retail practices.

Yes! As the Head of Operations at Archive, there are numerous opportunities for career growth, especially as the company evolves in the rapidly expanding secondhand market. You will have the chance to shape operational strategies, build high-performance teams, and potentially lead strategic planning and OKR setting.

The expected salary range for the Head of Operations at Archive is between $190,000 to $240,000 per year. Compensation is based on various factors including role level, skills, experience, and qualifications, with a comprehensive benefits package and potential for equity in addition to base pay.

To optimize vendor relationships, I would initiate regular check-ins and develop a structured feedback process, emphasizing transparency and clear expectations. Exploring negotiation techniques to improve contract terms while ensuring mutual goals can be achieved is also crucial for long-term partnerships.

I would enhance the customer experience by employing data-driven insights to tailor interactions, streamlining service processes, and establishing a strong feedback loop between CX and other departments to implement continuous improvements based on customer input.

In my previous role, I implemented a new project management tool that increased efficiency by allowing better task tracking and prioritization across teams. This not only improved communication but also ensured that all stakeholders were aligned on the project goals and timelines.

Challenges might include ensuring that our operational systems scale effectively while maintaining a high caliber of service. Additionally, adapting to market changes and aligning the operations strategy with overarching business goals would be vital to address proactively.

I would start with comprehensive market research assessing entry viability, including legal requirements and cultural factors. Collaboration with local partners for logistics and market insights would be critical to minimize risks and optimize our expansion strategy.

My approach involves fostering an environment of trust and open communication, where team members feel empowered to take initiative. Setting clear performance expectations and creating opportunities for professional development also underpins my strategy for building high-performance teams.

I would identify bottlenecks by analyzing workflow performance metrics and team feedback. Implementing process audits and encouraging open discussions with team members about challenges they face help to devise efficient solutions while boosting morale.

I have found integrated project management and CRM tools invaluable in managing operations. They enhance visibility into project progress and customer interactions, allowing for timely adjustments and fostering collaborative effort across various departments.

I prioritize projects based on their strategic impact and urgency, using frameworks like the Eisenhower Matrix. Regular check-ins with team leads to assess progress and adjust priorities as needed ensures we remain aligned and focused.

Key performance indicators to track would include operational efficiency metrics, customer satisfaction scores, vendor performance rankings, and success rates of new market entries. Consistently monitoring these KPIs would provide insights critical for strategy adjustments and performance improvements.