As a Billing Coordinator at Aston Carter, your primary responsibilities will involve managing a block of multiple policies and accounts, ensuring the accuracy of premium payments, conducting audits, and communicating policy financial status to clients and internal partners. You'll also resolve billing discrepancies and work collaboratively with various departments to support client needs.

To apply for the Billing Coordinator position at Aston Carter, you should have experience with group insurance premium and billing. A preferred qualification is 2-3 years of experience within the group benefits insurance industry. An Associate's degree or a 4-year college degree is strongly preferred, although equivalent work experience may also suffice.

Yes! The Billing Coordinator position at Aston Carter is fully remote, allowing you to work flexibly from the comfort of your own home while contributing to our mission of delivering excellent insurance service to our clients.

As a Billing Coordinator at Aston Carter, you'll have access to a variety of benefits, which may include medical, dental, and vision coverage, a 401(k) retirement plan, life insurance, short and long-term disability, transportation benefits, and an employee assistance program. Please note that eligibility requirements apply for some benefits.

The application deadline for the Billing Coordinator role at Aston Carter is anticipated to close on March 29, 2025. Be sure to get your applications in early to secure your chance at this exciting opportunity!

When answering this question, detail your relevant experience in handling group insurance policies, focusing on your proficiency in conducting audits, managing past due accounts, and troubleshooting billing discrepancies. Provide specific examples that highlight your problem-solving skills and your ability to work with clients effectively.

Explain your methodical approach to ensuring accuracy in billing. Discuss techniques you use, such as thorough audits, checks at various points in the billing process, and regular communication with clients to verify information. Providing a concrete example of a situation where you identified an error can also strengthen your response.

Provide a detailed narrative of a specific situation where you encountered a billing discrepancy. Outline the steps you took to identify the issue, the communication required to resolve it, and the positive outcome that resulted from your efforts. This will showcase your problem-solving abilities and commitment to client satisfaction.

Talk about your organizational skills and how you use them to prioritize tasks based on urgency and importance. Mention any tools or methodologies you use, such as to-do lists or project management software, and how these help keep you on track.

Emphasize the significance of clear and effective communication in your role. Discuss how you use communication to collaborate with various departments, inform clients of their financial status, and resolve discrepancies efficiently. Mention any examples of how your communication skills have positively impacted client relationships.

This question assesses your ability to simplify complex concepts. Practice breaking down a specific billing process into clear, easy-to-understand steps, using layman's terms. This demonstrates your expertise and your ability to explain details to clients or team members with varying levels of knowledge.

List any specific billing or accounting software you have experience with, like Salesforce or other financial management systems. Discuss how you utilize these tools to enhance efficiency in billing processes, manage accounts, or generate reports. Mention any training or certifications you have related to these tools, if applicable.

Share strategies you use to manage heavy workloads effectively, such as prioritizing urgent tasks, seeking assistance from teammates, or working overtime when necessary. Highlight your ability to stay organized and focused under pressure while maintaining a high level of accuracy and customer service.

Discuss your approach to client relationship management, such as proactive communication, regular follow-ups, and addressing concerns promptly. Share an example of a time when you built a successful relationship with a client and how it positively impacted their experience.

Reflect on what excites you about Aston Carter's company culture, values, and mission. Highlight your alignment with their focus on diversity, equity, and inclusion, and express your enthusiasm for contributing to a team that prioritizes client success and excellence in service.