Retail Sales Consultant Cascade Village - job 1 of 2

As a Retail Sales Consultant at AT&T Cascade Village, your primary responsibility will be to engage customers and guide them through their options with our diverse range of products and services. You will use a consultative sales approach on the sales floor, actively participate in local events, and make outbound calls to existing and potential customers to build meaningful connections and meet sales targets.

While prior retail or customer-facing sales experience is preferred for the Retail Sales Consultant role at AT&T Cascade Village, it is not a strict requirement. We value passion and a willingness to learn! AT&T provides comprehensive training and coaching to equip you with the necessary sales skills and product knowledge to thrive in this position.

Retail Sales Consultants at AT&T Cascade Village can earn an hourly wage between $16.5750 and $20.4500, with the potential for additional commission earnings exceeding $13,700 if sales goals are met. High performers have the opportunity to earn upwards of $62,460 annually through uncapped commission, making this a lucrative position for driven individuals.

AT&T offers a robust benefits package to Retail Sales Consultants at Cascade Village, including medical, dental, and vision coverage, a 401(k) plan, paid time off, paid parental leave, adoption reimbursement, and employee discounts on AT&T products and services. These perks aim to support our employees' health and well-being while encouraging work-life balance.

The work schedule for a Retail Sales Consultant at AT&T Cascade Village typically falls between 9 AM and 9 PM, including weekends. AT&T provides monthly seniority-based schedules two weeks in advance to help employees balance their personal and professional lives effectively.

In your response, highlight the importance of a consultative sales approach. Emphasize your ability to actively listen to customers' needs, provide tailored solutions, and create meaningful connections that enhance their experience.

Discuss specific strategies such as using product knowledge, creating urgency, leveraging promotions, and personalizing your sales technique to align with customer preferences. Be sure to stress the importance of follow-up and relationship building.

Use a specific scenario from your past experience where you went above and beyond to help a customer. Highlight how you identified their needs, the actions you took, and the positive outcome that followed, illustrating your commitment to customer satisfaction.

Prepare to discuss the latest offerings from AT&T, including smartphones, plans, and fiber services. Research recent news or initiatives from the company to illustrate your knowledge and enthusiasm for the products you'll be selling as a Retail Sales Consultant.

Provide a thoughtful answer that reflects your patience and problem-solving skills. Share techniques you use to de-escalate tension, actively listen to customer concerns, and work towards a solution that satisfies both the customer and the company.

Express your enthusiasm for technology and the importance of customer relationships. Highlight how AT&T’s mission aligns with your values and goals and how you can contribute positively to their team.

Discuss your ability to stay organized, prioritize tasks, and maintain a positive attitude when faced with change. Mention examples of how you've successfully adjusted to new situations or customer demands in previous roles.

Communicate the importance of honesty and resourcefulness in customer interactions. Indicate how you would reassure the customer, take the time to find the correct information, or follow up promptly with accurate details.

Share personal strategies that help you remain motivated, such as setting personal goals, celebrating achievements, and seeking support from team members. Highlight your resilience and dedication to overcoming obstacles.

Emphasize the significance of collaboration and support in achieving sales goals. Provide examples of positive teamwork experiences, demonstrating your willingness to assist colleagues and create a harmonious working environment.