Retail Sales Consultant Clackamas Town Center - job 1 of 2

As a Retail Sales Consultant at AT&T, your primary responsibilities include engaging with customers on the sales floor, utilizing a consultative sales approach to guide them through product options, and meeting sales targets. You'll also participate in community engagement events and manage online orders, all while adapting to a fast-paced environment that requires flexibility and openness to change in technology.

The hourly wage for a Retail Sales Consultant at AT&T typically ranges from $16.5750 to $20.4500, alongside a potential annual commission of $13,700 or more if all sales goals are achieved. Top sellers can earn up to $62,460 annually, reflecting both the hourly wage and uncapped commission opportunities available to you.

While prior retail or customer-facing sales experience is beneficial, it’s not required to apply for the Retail Sales Consultant position at AT&T. The company is committed to providing comprehensive training and coaching to help you develop the skills you need to succeed, regardless of your starting experience level.

Retail Sales Consultants at AT&T enjoy a wide array of benefits, including medical, dental, and vision coverage, a 401(k) plan, tuition reimbursement, paid time off, sick leave, and even parental leave. Additionally, you can take advantage of employee discounts on eligible AT&T services and products, making it a great place to work.

The work schedule for a Retail Sales Consultant at AT&T typically spans from 9 am to 9 pm, including weekends. The company provides seniority-based monthly schedules two weeks in advance, ensuring that you can plan your personal life effectively while being available for customers when they need assistance.

In your response, emphasize your passion for helping customers meet their needs and how you enjoy setting and achieving personal and team sales goals. Share specific examples of past achievements to illustrate your motivation.

It’s important to convey that you thrive under pressure by staying organized and maintaining a positive attitude. Share specific strategies you've used, such as time management or focusing on customer service, to effectively manage your stress.

Provide a detailed example that showcases your problem-solving skills and ability to empathize with customers. Highlight how your actions led to a positive outcome for the customer and ultimately for the business.

Explain your approach to understanding customer needs, tailoring your sales pitch accordingly, and using upselling techniques where appropriate. Share any relevant data that illustrates your success in meeting sales targets.

Reflect on your alignment with AT&T’s mission and values, as well as your enthusiasm for technology and customer service. Mention the benefits you find compelling and relate them back to your personal career goals.

Demonstrate your commitment to staying informed by mentioning specific resources you would utilize, such as training sessions, product manuals, or company newsletters, and express how your knowledge would benefit your sales approach.

Share a situation in which you collaborated with team members to meet a common goal. Discuss the role you played, how you contributed, and the successful outcome of the collaboration.

Describe your consultative approach, focusing on asking the right questions to uncover customer needs and providing relevant options. Emphasize your patience and ability to build trust with the customer throughout the process.

Express the importance of honesty and your willingness to find the answer. Describe the steps you would take to ensure the customer feels valued, such as directing them to a knowledgeable colleague or checking company resources for accurate information.

Discuss your history with sales goals, including specific quotas you have met or exceeded in previous roles. Highlight the techniques you used to achieve those quotas and any recognition you received for your accomplishments.