Deposit Operations Specialist

As a Deposit Operations Specialist at The Atlantic, you will be responsible for a variety of essential functions, including handling ACH processing, EFT transactions, and VISA Debit Card disputes. You will also reconcile various accounts and provide administrative support, ensuring a seamless experience for our members. Your role will require you to work efficiently both independently and as part of a team, contributing to our mission of exceptional service.

To qualify for the Deposit Operations Specialist position at The Atlantic, candidates are expected to have at least a high school diploma or GED equivalent, with some college credits preferred. Moreover, a minimum of two years of experience in a financial institution handling similar functions is essential to ensure efficient and effective performance in this role.

The Atlantic is committed to the professional growth of its Deposit Operations Specialists. We offer educational and developmental opportunities, alongside our formal Tuition Assistance Program, ensuring you have access to the resources and training necessary to advance your skills and career within the financial services industry.

At The Atlantic, we strive to maintain a healthy work-life balance for all employees, including our Deposit Operations Specialists. We offer flexible scheduling options, a competitive total compensation package, including generous paid time off, and opportunities for community involvement, encouraging you to achieve both professional and personal fulfillment.

As a Deposit Operations Specialist at The Atlantic, you will be part of a comprehensive benefits package that includes competitive pay, medical, dental, and prescription coverage, a 401(k) plan with up to 6% matching, generous paid time off, and exclusive employee discounts on our products and services. It’s our way of showing appreciation for your hard work and dedication.

In your response, highlight specific tasks you've handled, how you've ensured accuracy and compliance, and any metrics you can share that demonstrate your efficiency in processing ACH transactions. Discuss any challenges you faced and how you overcame them to provide insight into your problem-solving abilities.

Emphasize the importance of empathy and effective communication in addressing customer concerns. Describe a situation where you successfully navigated a dispute by actively listening, understanding the customer's needs, and providing a swift and satisfactory resolution, showcasing your commitment to quality service.

Discuss the specific processes you follow for account reconciliation, including utilizing appropriate tools and software, maintaining detailed records, and double-checking your work. Providing examples of how you've caught discrepancies in the past can illustrate your attention to detail and reliability.

Share a specific story that demonstrates how you worked effectively within a team, whether it was collaborating on projects, training a new team member, or addressing procedural changes. Highlight the importance of open communication and mutual support in achieving team goals.

Articulate key skills such as analytical ability, attention to detail, strong organizational skills, and excellent customer service abilities. You can mention adaptability in a fast-paced environment and the importance of continuous learning in staying updated with industry regulations.

Stress management techniques are vital in this role. Provide examples of how you prioritize tasks, remain focused under pressure, and collaborate with teammates to manage workloads effectively, ensuring quality service is maintained even in busy periods.

Demonstrate your knowledge of NCUA regulations and how compliance is essential in daily operations. Discuss how you ensure that all processing, especially for transactions like ACH and EFT, adheres to these regulations to safeguard both members and the institution.

Mention specific resources such as industry publications, seminars, or additional training that you engage with to stay informed. Emphasize your proactive approach toward continuous learning and professional development as essential in the ever-evolving financial landscape.

Share what personally drives you—whether it's a passion for customer service, a love for the financial industry, or a desire to contribute to team success. Your enthusiasm can help illustrate your commitment to delivering exceptional service and achieving personal goals.

Express your admiration for The Atlantic's commitment to community service and employee development. Highlight specific values or programs that resonate with you, explaining how they align with your career aspirations and your dedication to providing excellent service in the financial sector.