Specialist, Digital Fluency & Innovation

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Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college, as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative teaching

• Is attracted by the college's mission to promote equitable access to educational opportunities

• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.

• Focused on student academic achievement and postgraduate outcomes

• Welcomes difference and models respectful interaction with others

• Engages with the community both within and outside of ACC

Job Posting Title:

Specialist, Digital Fluency & Innovation

Job Description Summary:

This position focuses on supporting the Digital Fluency and Innovation initiative. Responsibilities include developing and managing student outreach programs, assisting with district-wide resource navigation, providing registration support, and fostering student persistence and retention within the Digital Fluency microcredential program. Additional duties may be assigned to enhance student success as needed. This positionwill also organize and lead outreach activities, such as tabling events and public presentations, to engage both internal and external audiences.

Job Description:

Description of Duties and Tasks

•  Supports strategic student program initiatives and projects designed to promote student success district-wide with Digital Fluency and Innovation.  

• Makes recommendations regarding placement into the Digital Fluency and Innovation (DFI) microcredentials, advises students regarding registration, explains microcertificates, admissions, and registration procedures, and provides other enrollment requirements.

• Serves as first contact with students, district, and community partners with Digital Fluency and Innovation. Meets and greets students, provides information about programs and events and promotes and assists student involvement.

• Refers students to appropriate resources (i.e., digital navigator, advising, counseling, Student Life, Library Services, etc.). 

•  Assists with student outreach and engagement efforts as assigned. Contacts students by phone, text, and email to support outreach and retention efforts. Tracks and maintains student contact logs.

• Participates and schedules social media for Digital Fluency and Innovation.

• Participates in district-wide and campus events supporting student enrollment, registration, and college resource awareness.  

• Creates, coordinates, and delivers tabling events, workshops, and presentations to inform students about Digital Fluency and Innovation, ACC student resources, and services for student success. 

• Maintains contact with assigned students via email and phone to foster engagement and support, promoting their academic success and overall progress..

• Distribute marketing materials as needed.

• Oversees the data tracking, reporting, organizing, and reporting of data.

• Develop and maintain collaborative relationships with other Austin Community College (ACC) departments, faculty, staff, students, visitors, and campus groups.

• Updates and maintains appropriate records, databases, and follow-up systems for prospective, current, and former students.  

• Position may require working remotely, in a virtual environment, or at a campus-based location.

• Travel within the ACC serving district as needed for meetings, events, training, and campus coverage.

Knowledge

• College admissions and financial aid procedures.

• Interviewing techniques.

• Assessment measurements.

• Office management processes and practices.

Skills

• Working collaboratively, as well as independently.

• Maintain an established work schedule, which may include some evenings.

• Effectively using interpersonal and communication skills, including tact and diplomacy.

• Effectively using organizational and planning skills with attention to detail and follow-through.

• Establishing and maintaining effective working relationships.

• Maintaining confidentiality of work-related information and materials.

• Effectively working with a multicultural student body.

• Making individual and group presentations.

• Accurately maintaining filing systems.

• Data tracking, organizing, and reporting.

Technology Skills

• Use a variety of spreadsheets, word processing, database, and presentation software.

Required Work Experience

• One year related work experience. 

Required Education ​

• Associate degree.

A high school diploma or equivalent and 2 years of related work experience may substitute for this education requirement. Applicants who substitute work experience to meet the education requirement must use additional related work experience to meet the years of "Required Work Experience" for this position.  

Physical Requirements

• Work is performed in a standard office or similar environment.

• Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.

• Occasional lifting and moving of objects up to 10 pounds.

Safety

• Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

Salary Range

$47,840 - $59,000 per year

Number of Openings:

1

Job Posting Close Date:

April 17, 2025

Clery Act

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.