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Banker I - job 1 of 5

More than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past eight consecutive years and Newsweek names Banner one of the Most Trustworthy Companies the past four years.


With more than $15 billion in assets and over 150 locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.


As a Banker for Banner Bank you will provide an excellent experience for clients acting as the face of the Bank and process transactions accurately and efficiently. Assist clients in achieving their financial goals by actively referring Bank products/services and sell Bank products and services via in-person and telephone conversations. You’ll maintain a high level of personal reliability and punctuality and work effectively as a team contributor on all assignments.


More than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past eight consecutive years and Newsweek names Banner one of the Most Trustworthy Companies the past four years.


With more than $15 billion in assets and over 150 locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.


As a Banker for Banner Bank you will process client transactions accurately and efficiently in accordance with established policies and procedures. Refer Bank products and services and refer clients to other Bank specialists when appropriate. 


What you'll need
  • 3 or more months of job-related experience including cash handling, client service and sales required
  • Previous Teller experience preferred
  • Strong organizational skills; basic skills in math, negotiation, and problem solving
  • Effective verbal and written communication skills; proper phone and email etiquette
  • Good interpersonal and relationship building skills; excellent customer service skills
  • NOTE: higher levels of experience may be considered for a higher-level role in the same job.


Our Process
  • Complete a simple application and answer a few questions
  • Take a quick assessment that gives us a little more insight on your work style
  • Have a phone interview with the manager or recruiter
  • Have an on-site interview with the manager and another key member or two of the team
  • Get an offer if it’s the right fit for you and Banner
  • Start working after a background check and kick-off an amazing career


Compensation and Benefits
  • Targeted starting hourly range (based on experience): $18+/hour
  • Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life
  • Paid vacation time, sick time and 11 company paid holidays
  • 401k (with up to 4% match)
  • Tuition reimbursement
  • Get more information at: Employee Benefits | Banner Bank


In this role you will have an opportunity to:
  • Responsible for processing transactions accurately and efficiently in accordance with established policies and procedures while providing an excellent experience for clients and acting as the face of the Bank.
  • Assist clients in achieving their financial goals by actively referring Bank products/services, and by referring clients to other Bank specialists when appropriate.
  • Perform quality work within deadlines with or without direct supervision.
  • Responsible for working effectively as a team contributor on all assignments.
  • Responsible for maintaining a high level of personal reliability and punctuality.
  • Responsible for selling Bank products and services via in-person and telephone conversations. Must meet minimum referral standards set by Manager.
  • Responsible for complying with policies, procedures, security requirements, and government regulations.


Education & Certifications
  • H.S. Diploma or equivalent
  • An equivalent combination of education and experience may be considered


Experience
  • 3 or more months of job-related experience including cash handling, client service and sales required
  • Previous Teller experience preferred
  • NOTE: higher levels of experience may be considered for a higher-level role in the same job


Knowledge, Skills & Abilities
  • Possess strong organizational skills and be detail oriented.
  • Basic understanding of PC with Windows based applications and calculator.
  • Basic math, negotiation, and problem-solving skills.
  • Possess effective verbal and written communication skills; proper phone and email etiquette required.
  • Possess good interpersonal and relationship building skills. Excellent customer service skills required.
  • Ability to work branch hours 


Compensation & Benefits
  • Targeted starting hourly range (based on experience): $18+/hour
  • Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life
  • Paid vacation time, sick time and 11 company paid holidays
  • 401k (with up to 4% match)
  • Tuition reimbursement
  • Get more information at: Employee Benefits | Banner Bank


$18 - $22.23 an hour

Please take time to review Banner Bank's Consent & Privacy notice before applying.


Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.


Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings. Resumes submitted to any Banner Bank employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.


Please take time to review Banner Bank's Consent & Privacy notice before applying.


Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.


Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Banner Bank employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.

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CEO of Banner Bank
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Mark J. Grescovich
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Average salary estimate

$41810 / YEARLY (est.)
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$37440K
$46180K

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What You Should Know About Banker I, Banner Bank

As a Banker I at Banner Bank located in Pullman, Washington, you'll become an integral part of a long-standing institution that has been serving communities for over 130 years. Our values of listening, learning, and helping clients achieve their financial goals guide everything we do. In your role, you'll be the friendly face of the bank, providing exceptional service while processing transactions with precision and care. You’ll help clients navigate their financial journeys by referring them to various bank products and directing them to other specialists as needed. Combine your strong cash handling skills with your love for customer service to make real connections and foster lasting relationships. Whether you're suggesting a new service to a client or assisting them in that all-important moment of making a transaction, your expertise will not only benefit the individuals you’re helping but also contribute to the overall success of the bank. We're a team-oriented environment where reliability, punctuality, and collaborative spirit are essential, allowing you to thrive both individually and as part of a larger community. With comprehensive benefits and a competitive hourly wage starting at $18, plus opportunities for career advancement, Banner Bank is a place where your contributions matter and your career can flourish. Join us in this fulfilling path to financial empowerment and community engagement!

Frequently Asked Questions (FAQs) for Banker I Role at Banner Bank
What are the key responsibilities of a Banker I at Banner Bank?

As a Banker I at Banner Bank, you'll primarily be responsible for processing financial transactions accurately and efficiently while providing excellent customer service. Your role will involve assisting clients in achieving their financial goals and actively referring them to relevant bank products and services based on their needs. You'll also work collaboratively as part of a team and adhere to established policies and procedures to ensure compliance.

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What qualifications are required for the Banker I position at Banner Bank?

To qualify for the Banker I position at Banner Bank, candidates should have a minimum of three months of job-related experience involving cash handling, customer service, and sales. A high school diploma or equivalent is essential, and prior teller experience is preferred. Strong organizational abilities, communication skills, and customer service aptitude will set you up for success in this role.

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How does one apply for the Banker I position at Banner Bank?

Applying for the Banker I position at Banner Bank is straightforward! Start by completing a simple online application that includes answering a few tailored questions. Following your application, you'll take a quick assessment to highlight your work style before moving on to phone and on-site interviews with the management team, ensuring you’re the right fit for both you and Banner Bank.

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What benefits can a Banker I expect at Banner Bank?

As a Banker I at Banner Bank, you can look forward to a competitive starting hourly wage of $18+, comprehensive employee benefits package that includes medical, dental, vision, life, and disability insurance. Additionally, you’ll receive paid vacation and sick time, 11 paid holidays, a 401k plan with a 4% match, and tuition reimbursement to support your ongoing development and career growth.

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What skills are prioritized for a successful Banker I at Banner Bank?

Success as a Banker I at Banner Bank hinges on your strong organizational skills and attention to detail. Candidates should possess effective communication abilities, solid math, negotiation, and problem-solving skills. Having good interpersonal skills to build relationships with clients and delivering excellent customer service will be critical to thrive in this role.

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Common Interview Questions for Banker I
What makes you a good fit for the Banker I position at Banner Bank?

To answer this, emphasize your relevant experience and the skills that align with the Banker I role. Discuss your proficiency in cash handling, customer service, and your ability to thrive in a team-based environment. Express your enthusiasm for building client relationships and how that aligns with Banner Bank's values.

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Can you describe your experience with cash handling?

When responding, detail your previous roles involving cash transactions, explaining your accuracy and attention to detail. If you’ve managed large sums or balanced cash drawers, share specific experiences that illustrate your reliability and integrity in handling finances.

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How do you prioritize tasks when handling multiple customer requests?

Explain your time management and organizational strategies. Mention how you assess customer needs and prioritize based on urgency while ensuring that each client receives proper attention, then conclude with an example of how you've successfully managed a hectic situation in the past.

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What approaches do you take to provide great customer service?

Describe your philosophy of customer service by highlighting the importance of active listening, patience, and responsiveness to client needs. Consider sharing a specific instance where you went above and beyond for a customer, illustrating your commitment to their satisfaction.

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How would you handle a difficult customer situation?

Respond with a calm and professional approach. Explain how you'd listen to the customer's concerns, empathize with their situation, and work toward a satisfactory resolution. Sharing a past experience where you successfully turned a complaint into a positive outcome can demonstrate your problem-solving skills.

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What do you know about Banner Bank and its values?

Research and articulate Banner Bank's history and core values, showing your interest in the company. Highlight their commitment to community service, financial empowerment, and their recognition as a trustworthy institution; this will resonate with their ethos.

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Why is teamwork important in a banking environment?

Talk about how teamwork enhances communication and decision-making, ultimately leading to higher quality service for clients. You may also mention your positive experiences working in a team and how collective efforts can help meet shared goals.

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How do you stay organized in a fast-paced work environment?

Share your methods for maintaining organization, such as using checklists, prioritizing based on demand, and leveraging technology to help manage your tasks. Provide examples of how you've consistently met deadlines despite a busy schedule.

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What strategies would you use to refer bank products to clients?

Discuss your approach to understanding customer needs and suggest relevant products that can truly benefit them. Share a scenario where you effectively matched a service to a client's requirement, highlighting the value it added to their financial experience.

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How do you ensure compliance with bank policies and government regulations?

Explain your understanding of the importance of compliance and your strategies for staying informed about policies. You could also tout your attention to detail and commitment to following established procedures, which are key in maintaining the bank’s integrity.

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Banner Bank is a dynamic full-service financial institution, operating safely and profitably within a framework of shared integrity. Working as a team, we will deliver superior products and services to our valued clients. We will emphasize strong ...

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Full-time, on-site
DATE POSTED
March 10, 2025

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