Migrations Account Executive - English, Spanish, and Portuguese

The Migrations Account Executive at BeyondTrust plays a vital role in managing relationships with perpetual customers while focusing on renewal retention and expansion. Their responsibilities include driving migration efforts, participating in upsell opportunities, and tracking renewal and expansion KPIs. They also engage in effective communication with various internal and external stakeholders and handle customer escalations.

To qualify for the Migrations Account Executive position at BeyondTrust, candidates typically need a Bachelor’s degree in Finance, Accounting, or Business, along with excellent communication and organizational skills. Candidates should have a strong ability to multitask, experience in a software or technology company, and be fluent in English, Spanish, and Portuguese.

The Migrations Account Executive contributes to customer satisfaction at BeyondTrust by proactively engaging with clients, understanding their needs, and ensuring smooth transitions during the renewal and migration processes. They also focus on resolving issues effectively, improving overall customer experience, and fostering long-lasting relationships which are crucial for retaining and expanding the customer base.

Success as a Migrations Account Executive at BeyondTrust requires a blend of strong communication and negotiation skills, analytical abilities, and a proactive mindset. Knowledge of SaaS, proficiency in Microsoft Office and Salesforce, and the ability to build positive professional relationships across diverse functional areas are also essential for achieving success in this role.

As a Migrations Account Executive at BeyondTrust, you'll enjoy an exceptional benefits package that includes 25 days of holiday, a competitive pension scheme, private healthcare, and life insurance. BeyondTrust also offers paid parental leave, employee assistance programs, and opportunities for sabbatical leave, reflecting our commitment to employee wellbeing.

To manage customer renewals effectively, I'd employ a data-driven approach to track KPIs and proactively engage clients before their renewal dates, ensuring that I address any concerns or upsell opportunities ahead of time. Building strong relationships and offering tailored solutions based on their needs are also crucial strategies.

When handling escalations, it's important to remain calm and empathetic. I would listen to the customer's concerns, validate their feelings, and provide a clear plan for resolution. Communicating transparently and following up afterward to ensure satisfaction are also best practices.

In my previous role, I identified a gap in a customer's resources and proposed a solution that included additional services we offered. Through a detailed demonstration of potential benefits and addressing their specific pain points, I was able to secure both an upsell and a long-term partnership.

The most critical part of the migration process is ensuring that the transition is seamless for the customer. This involves clear communication to set expectations, regular updates throughout the process, and ensuring all team members are aligned on goals and responsibilities.

In a fast-paced environment, I prioritize tasks based on urgency and impact. I often utilize task management tools to keep track of deadlines and strategic objectives. Regularly reviewing my priorities ensures that I focus on high-impact activities that align with company goals.

Working with cross-functional teams has allowed me to develop a comprehensive understanding of how different departments contribute to our goals. I actively communicate with colleagues from sales, support, and marketing to enhance collaboration and drive results, ensuring that we're all aligned on customer success.

I'd focus on simplifying the language and relating product features to real-life applications the customer can understand. Utilizing analogies and visual aids often helps bridge the gap, and encouraging questions allows me to clarify and ensure comprehension.

I'm most interested in the impact this role has on customer success and satisfaction, as well as the opportunity to be part of a forward-thinking company like BeyondTrust. The chance to help customers navigate their cyber security needs while being part of a supportive and growth-focused culture is very appealing.

SaaS, or Software as a Service, offers users flexible access to software over the internet without needing extensive IT support or infrastructure. Its advantages include cost-effectiveness, scalability, and regular updates, which can enhance organizational productivity.

I encountered a customer upset with service delays. I reached out personally to apologize, provided them with updates, and offered a small discount for the inconvenience. They appreciated the attention and eventually became one of our most loyal customers, highlighting the importance of responsiveness and care.