Host/Hostess - WREN Tysons (Part Time)

As a Host/Hostess at WREN Tysons, your main responsibilities will include greeting and seating guests upon their arrival, ensuring a smooth flow of service in the restaurant, clearing and resetting tables promptly, and assisting with various tasks as needed. You'll also be expected to uphold the high guest service standards set by B. F. Saul Company Hospitality Group, contributing positively to the overall dining experience.

To be considered for the Host/Hostess position at WREN Tysons, you need a high school diploma or GED. While previous experience in bussing or a similar role is preferred, what we value most is your customer focus, attention to detail, and ability to thrive in a fast-paced environment.

Key skills for a successful Host/Hostess at WREN Tysons include strong interpersonal skills, the ability to multitask, and a commitment to excellent customer service. You should also possess a keen attention to detail and the physical endurance to manage the demands of walking and standing during your shifts.

Absolutely! The Host/Hostess role at WREN Tysons is a fantastic entry point for anyone looking to start a career in hospitality. You'll gain invaluable experience working alongside seasoned hospitality professionals and have the chance to develop your customer service skills, making it a great stepping stone for future career opportunities within the industry.

The work environment at WREN Tysons for a Host/Hostess is vibrant and collaborative. You'll be part of a team committed to creating a warm and inviting atmosphere for guests, working closely with restaurant staff, and contributing to a positive dining experience. The company culture is supportive, valuing team players who are eager to assist and learn.

When faced with difficult guests, it’s important to remain calm and professional. Acknowledge their concerns, listen actively, and demonstrate empathy. Focus on finding a resolution that satisfies the guest while adhering to the company policies set forth by WREN Tysons. Assure them of your commitment to improving their experience.

In the fast-paced world of hospitality, multitasking is essential. I prioritize tasks based on the needs of guests and the team. For instance, while greeting one set of guests, I can simultaneously monitor table readiness and support my fellow staff by keeping them informed about guest wait times at WREN Tysons.

The key to excellent guest service lies in attentiveness and genuine care. At WREN Tysons, anticipating guests' needs and delivering service with a friendly demeanor goes a long way. It's about creating a memorable experience, ensuring guests feel valued and appreciated throughout their time with us.

Prioritizing responsibilities starts with assessing the immediate demands of the restaurant. Greeting new guests comes first, then ensuring existing tables are clean and ready. Communication with the team is foundational, allowing everyone at WREN Tysons to work seamlessly together and enhance our guests' experience.

I want to work at WREN Tysons because I admire the company’s commitment to high standards of guest service and hospitality. The opportunity to grow in a reputable environment resonates with my career aspirations. I believe my personality and dedication to hospitality aligns perfectly with the values of B. F. Saul Company Hospitality Group.

To ensure cleanliness and sanitation, I consistently adhere to health regulations and the protocols established by WREN Tysons. This includes frequent cleaning of tables and surfaces, immediate disposal of waste, and regularly restocking supplies to maintain an organized environment conducive to great service.

If I notice a team member struggling, I would approach them discreetly to offer assistance. Teamwork is vital at WREN Tysons, and supporting one another helps create a positive work atmosphere. Together, we can work efficiently and ensure that guests continue to receive exceptional service.

In a stressful situation, I remain focused and composed. For example, during a busy dinner rush, I prioritize my tasks and communicate effectively with my team. Keeping a level head and working collaboratively ensures that we maintain our service standards and meet guest expectations at WREN Tysons.

One of the biggest challenges for a Host/Hostess is managing guest flow during peak hours. Effectively juggling seatings while maintaining a welcoming atmosphere requires strong organizational skills. However, with experience at WREN Tysons, I can develop strategies to ensure smooth operations even during busy times.

When providing feedback to management, I aim to be constructive and solution-oriented. At WREN Tysons, I would focus on communication that reflects a desire to improve operations and guest experiences, always supporting the company’s mission of excellence in hospitality.