Job details

Client Processing Representative II - Loan Administration

Get a free resume review

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Client Processing Representative II - Loan Administration to join our Loan Administration team. This role is located in Houston, TX, and will work a Hybrid schedule (3 days per week in-office required) .

In this role, you’ll make an impact in the following ways:

Client Processing - Applies expertise and judgement in providing quality client service and support to internal and external clients daily, including phone interaction, problem resolution, transaction processing (i.e., STP, manual), reconciliations and accounting services, and updates to client accounts in a timely manner.
Performs a variety of complex operational tasks in a product or functional area, including processing updates to client accounts or company records and interpreting and handling exceptions. Investigates and corrects errors in client accounts.
Responsible for complex reconciliations, including reconciling cash breaks, position differences, and gathering and compiling data. Serves as the primary point of contact for clients and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs.
Identify, investigate and resolve problems in client accounts or company records.
Maintains correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks.
Accurately opens and updates accounts or company records. Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations.
Provides product knowledge, market nuances and requirements and technical assistance, as necessary. May review and check work of other Client Processing Support staff and help resolve escalated issues.
Provides guidance to less experienced Client Processing Support staff, as needed. Assisting on complex problems as needed. Responsible for the quality and completion of own work.

To be successful in this role, we’re seeking the following:

High school/secondary school or the equivalent combination of education and experience is required
- Bachelors degree preferred
7 plus years of technical and management experience preferred
Prior experience of handling Syndicated Loans, CDO/CLO, Middle Market loans, Asset Servicing
Experience in cash reconciliation
Intermediate to advanced excel skills
Prior hands-on experience working with WSO / SOLVAS, preferred

At BNY, our culture speaks for itself. Here’s a few of our awards:

America’s Most Innovative Companies, Fortune, 2024
World’s Most Admired Companies, Fortune 2024
Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
“Most Just Companies”, Just Capital and CNBC, 2024
Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Average salary estimate

$90000 / YEARLY (est.)

min

max

$80000K

$100000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Client Processing Representative II - Loan Administration, BNY

At BNY, we believe in empowering our employees to grow and succeed, and we're excited to invite you to be a part of our team as a Client Processing Representative II in Loan Administration. Located in Houston, TX, this role allows you to immerse yourself in the heart of our operations while balancing a hybrid work schedule. In this dynamic position, you'll be on the front lines of client service, applying your expertise and judgment to support both internal and external clients. Your daily responsibilities will include everything from processing transactions and resolving problems to performing complex reconciliations and ensuring compliance with regulations. You’ll not only assist with client accounts but also maintain cordial relationships, enhancing the overall client experience. When issues arise, you’ll be the investigative hero, looking into discrepancies and driving resolutions. We’re looking for passionate individuals who thrive in a collaborative and innovative environment where your insights shape ongoing projects. Although a Bachelor’s degree is preferred, your 7+ years in the industry will carry weight as you tackle tasks involving Syndicated Loans and Asset Servicing. If you possess intermediate to advanced Excel skills, experience in cash reconciliation, and a knack for working with systems like WSO/SOLVAS, we’d love to hear from you. Our culture promotes diversity and inclusion, which we back with a solid track record of innovation and recognition in the industry. Join us at BNY to make a difference, both in your career and in the wider world. This is what #LifeAtBNY means!

Frequently Asked Questions (FAQs) for Client Processing Representative II - Loan Administration Role at BNY

What are the primary responsibilities of a Client Processing Representative II at BNY?

As a Client Processing Representative II at BNY, your primary responsibilities include providing exceptional client service support through transaction processing, reconciliations, and managing updates to client accounts. You'll also tackle complex operational tasks and serve as a key point of contact for clients, ensuring their needs are met efficiently and in compliance with relevant regulations.