Recovery Manager, Spain

As a Recovery Manager at Bondora, your primary responsibilities will include establishing and driving the debt recovery process specifically in the Spanish market, managing the default portfolio, and ensuring compliance with local regulations. You’ll also be responsible for optimizing recovery strategies, tracking progress, and maintaining relationships with legal advisors and collection agencies to enhance our debt recovery efforts.

To qualify for the Recovery Manager position at Bondora, you should have at least 3 years of experience in debt recovery within the Spanish market. A solid understanding of local debt collection laws and compliance requirements is essential, along with a proven track record in optimizing recovery workflows and managing Non-Performing Loan (NPL) portfolios.

At Bondora, we are committed to supporting your professional growth as a Recovery Manager. You will have access to continuous learning opportunities and a budget for skill development, ensuring that you can expand your expertise and advance your career within a dynamic and innovative environment.

Success as a Recovery Manager at Bondora relies on your strong analytical and negotiation skills, alongside your ability to manage complex recovery processes. An established network with debt collection agencies, bailiffs, and a hands-on approach to problem-solving will also be critical for optimizing our recovery rates and driving our growth objectives.

The work environment at Bondora is collaborative and supportive, encouraging open communication and teamwork. As a Recovery Manager, you’ll engage with various stakeholders and have the opportunity to influence company strategies directly, all while working remotely from Spain. We prioritize a balanced work-life culture and support our team's well-being.

In answering this question, highlight specific experiences related to debt recovery at your previous roles. Mention the strategies you implemented, how you navigated challenges, and the outcomes achieved, focusing on metrics like recovery rates or portfolio management.

Discuss innovative recovery strategies you have successfully implemented in the past. Outline methodologies for tracking recovery metrics, analyze customer behavior, and suggest ways to adapt approaches based on local cultural factors, which is particularly important for the Spanish market.

Explain your knowledge of debt collection laws in Spain and how you stay updated on any changes in legislation. Discuss how you implement compliance checks within recovery processes to minimize risks and maintain ethical standards.

Provide a specific example where your negotiation skills led to a positive outcome. Focus on your approach, how you prepared for the negotiation, and the ultimate impact it had on the recovery process.

Mention the software tools you are familiar with, such as CRM systems or analytics platforms. Discuss how you utilize these tools to track recovery metrics, streamline communication, and enhance collection processes.

Explain the key performance indicators (KPIs) you track when assessing a default portfolio. Discuss your analytical methods and how you use the data to refine recovery strategies effectively.

Discuss the importance of fostering strong partnerships with collection agencies and how you build trusting relationships. Highlight your communication strategies and how you maintain collaboration for better recovery outcomes.

Provide a specific example where adapting to local regulations was crucial for your recovery strategy. Describe the steps you took to ensure compliance and the results that followed, showcasing your ability to navigate local nuances.

Discuss your personal strategies for managing stress, emphasizing time management, prioritization, and maintaining a balanced approach. Reflect on your past experiences during high-pressure situations and how you maintained productivity and focus.

Share your passion for the financial technology industry and your alignment with Bondora’s mission. Discuss how your background, skills, and desire for growth make you a fit for the role and how you envision contributing to the company's success.