Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Renewals Advisor image - Rise Careers
Job details

Renewals Advisor

Box is seeking a Renewals Advisor to manage renewals, collaborate with teams, and drive customer communication. This role is pivotal in ensuring customers receive value from their subscriptions.

Skills

  • B2B Sales experience
  • Strong communication skills
  • Analytical abilities
  • Negotiation skills
  • Process-oriented mindset

Responsibilities

  • Manage a portfolio of renewals across multiple territories
  • Engage in consultative discovery conversations to uncover expansion opportunities
  • Create proposals and prepare contracts
  • Coordinate with internal teams to ensure maximum revenue
  • Accurately forecast renewal outcomes in SFDC

Education

  • Bachelor's degree or equivalent experience

Benefits

  • Equity options
  • Health insurance
  • Generous vacation policy
  • Flexible work schedule
To read the complete job description, please click on the ‘Apply’ button
Box Glassdoor Company Review
4.3 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
Box DE&I Review
4.6 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
CEO of Box
Box CEO photo
Aaron Levie
Approve of CEO

Average salary estimate

$71000 / YEARLY (est.)
min
max
$63000K
$79000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Renewals Advisor, Box

At Box, we're on a mission to revolutionize how the world manages and collaborates on content with our cloud content management platform. As a Renewals Advisor based in Austin, TX, you will play a pivotal role in retaining and expanding our customer base, handling thousands of renewals and hundreds of millions in subscriptions annually. Your stellar ability to drive the renewal process will be key, as you'll work closely with our Sales and Customer Success teams to ensure our customers continue to see the value of our offerings. You'll facilitate negotiations, craft compelling proposals, and ensure that customer renewals proceed smoothly, all while identifying opportunities for upselling and contract expansion. With a knowledge base steeped in our product's ROI, you’ll provide consultative support to clients and help them realize the future potential of Box’s services. We’re looking for someone who thrives in a dynamic environment, is detail-oriented, and can collaborate seamlessly with multiple internal stakeholders. If you are an analytical thinker who loves engaging with clients and possesses strong negotiation skills, we’d love to hear from you. Our culture is built on diversity, inclusivity, and collaboration, ensuring every team member feels valued and inspired to contribute. Your input will help shape not only the success of Box but also the future of digital content management. Come make an impact with us at Box, where your passion for technology and drive to help clients succeed can lead to exciting career growth opportunities!

Frequently Asked Questions (FAQs) for Renewals Advisor Role at Box
What are the main responsibilities of a Renewals Advisor at Box?

As a Renewals Advisor at Box, your primary responsibilities include managing a portfolio of renewals across various territories, collaborating with the Sales and Customer Success teams to drive the renewal strategy, and creating proposals and contracts. You'll engage clients to enhance their renewal experience while identifying expansion opportunities and negotiating favorable terms to ensure mutual benefit.

Join Rise to see the full answer
What qualifications are needed to become a Renewals Advisor at Box?

To qualify for the Renewals Advisor position at Box, candidates typically need 2+ years of experience in B2B Sales, Account Management, or a similar customer-facing role. Strong communication skills, both written and oral, as well as the ability to work independently and make well-informed decisions in a fast-paced environment are also essential.

Join Rise to see the full answer
How does Box support professional growth for Renewals Advisors?

Box is committed to the professional development of its employees, including Renewals Advisors. The company emphasizes a culture of learning through mentorship, cross-training opportunities, and providing access to resources and tools that help you refine your skills and advance in your career within the organization.

Join Rise to see the full answer
What is the work culture like for a Renewals Advisor at Box?

The work culture at Box for a Renewals Advisor is collaborative, inclusive, and focused on community. Employees are expected to work at least two days in the office, fostering an environment of teamwork that values contributions from all individuals, ensuring everyone feels respected and empowered.

Join Rise to see the full answer
What technologies will a Renewals Advisor at Box commonly use?

In the role of a Renewals Advisor at Box, you'll frequently use Salesforce (SFDC) for accurate forecasting and tracking of renewal outcomes. Additionally, familiarity with tools for customer communication and contract management will aid in engaging effectively with clients and processing renewals smoothly.

Join Rise to see the full answer
Common Interview Questions for Renewals Advisor
Can you describe your experience with B2B renewals and how it relates to the role of a Renewals Advisor at Box?

Interviewers want to hear concrete examples of your past experience in B2B renewals, including specific strategies you used to retain clients. Speak about your approach in managing client concerns and how you identified upsell opportunities, emphasizing how these skills align with what Box aims to achieve in their renewals process.

Join Rise to see the full answer
How do you prepare for client negotiations as a Renewals Advisor?

Preparing for client negotiations involves thorough research on clients and their previous interactions with Box. It’s essential to understand their value derived from your services and identify negotiation points that benefit both sides. Your preparation should include having alternative proposals ready and a clear understanding of the goals for the renewal discussion.

Join Rise to see the full answer
What steps do you take to ensure a seamless renewal experience for customers?

A seamless renewal experience begins with proactive communication. Outline your approach to outreach before contract expiration dates, explaining the value clients received and how future offerings can enhance their operations. Emphasize collaboration with internal teams to troubleshoot any issues that arise and maintain a smooth process.

Join Rise to see the full answer
In your opinion, what is the most challenging aspect of being a Renewals Advisor and how do you overcome it?

One of the biggest challenges is dealing with clients who may be reluctant to renew. Overcoming this requires strong relationship-building skills and the ability to communicate value effectively. Share examples of how you've successfully navigated difficult conversations and turned objections into opportunities.

Join Rise to see the full answer
How do you handle tight deadlines and maintain quality in your work?

When facing tight deadlines, I prioritize tasks by urgency and importance. Implementing strong organizational skills and maintaining open communication with team members helps distribute workload efficiently. Discuss how maintaining quality is crucial, and provide examples of how you’ve managed multiple deadlines while achieving successful outcomes.

Join Rise to see the full answer
Describe a time you identified an expansion opportunity during a renewal conversation?

When discussing past experiences, highlight examples where you not only renewed a contract but also identified additional service opportunities. Explain the context, the approach you took to uncover these opportunities, and the positive outcomes that followed, emphasizing your proactive nature in enhancing customer value.

Join Rise to see the full answer
What tools and technologies do you find most useful in managing renewals?

Share specific tools like Salesforce or any CRM systems you're proficient with that aid in tracking renewals and customer interactions. It’s important to convey how these tools enhance efficiency and provide insights for making informed decisions during the renewals process.

Join Rise to see the full answer
How do you build rapport with clients as a Renewals Advisor?

Building rapport involves actively listening to clients and understanding their needs. Share experiences where you took the time to establish trust and built lasting relationships that facilitated open communication, reinforcing the importance of being personable and relatable.

Join Rise to see the full answer
What motivates you as a Renewals Advisor?

Discuss aspects like the satisfaction of helping customers realize value in products or the thrill of meeting and exceeding targets. Emphasize how the role of a Renewals Advisor at Box aligns with your goal-oriented nature and passion for technology and client success.

Join Rise to see the full answer
How do you ensure you stay informed about product updates and innovations at Box?

Staying informed requires a proactive approach, such as attending internal training sessions, subscribing to product updates, and collaborating closely with product teams. Explain your commitment to continuous learning to be equipped to effectively communicate product value during client interactions.

Join Rise to see the full answer
Similar Jobs
Photo of the Rise User
Posted 8 days ago
Customer-Centric
Dare to be Different
Diversity of Opinions
Feedback Forward
Take Risks
Growth & Learning
Transparent & Candid
Photo of the Rise User
Posted 8 days ago
Customer-Centric
Dare to be Different
Diversity of Opinions
Feedback Forward
Take Risks
Growth & Learning
Transparent & Candid
Posted 2 days ago
Photo of the Rise User
Vuori, Inc Hybrid 4820 Bethesda Ave, Bethesda, MD 20814, USA
Posted 15 hours ago
Photo of the Rise User
Vuori, Inc Hybrid 1701 S Lindbergh Blvd, St. Louis, MO 63131, USA
Posted 2 days ago

Box is the market leader for Cloud Content Management and our mission is to power how the world works together through a single platform for secure content management, collaboration, and workflow.

131 jobs
MATCH
Calculating your matching score...
BADGES
Badge ChangemakerBadge Diversity ChampionBadge Family FriendlyBadge Global CitizenBadge Work&Life Balance
CULTURE VALUES
Customer-Centric
Dare to be Different
Diversity of Opinions
Feedback Forward
Take Risks
Growth & Learning
Transparent & Candid
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$63,000/yr - $79,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
March 14, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!