Barista - Infusion-2

As a Barista at Infusion-2, your primary responsibilities will include preparing and serving specialty non-alcoholic hot beverages, taking orders from guests, and maintaining a clean and enjoyable atmosphere. You'll also handle cash transactions and ensure accurate financial records are kept. Good customer service skills are essential, as you'll be the face of our coffee bar!

To become a Barista at Infusion-2, it is preferred to have six months of prior experience as a Barista, along with one year of general food service experience. You should be knowledgeable about coffee and beverage preparation methods, have great customer service skills, and be able to work effectively in a fast-paced environment. Physical stamina is also important, as the role involves standing and walking for extended periods.

While having prior experience as a Barista is strongly preferred for the position at Infusion-2, it's not mandatory. We're open to hiring enthusiastic individuals who can demonstrate strong customer service skills and a willingness to learn, as we believe passion and attitude are key components of our team's success.

A typical shift as a Barista at Infusion-2 involves making sure every guest feels welcomed and served promptly. You will greet and take orders, prepare beverages and snacks with care, and ensure that the coffee bar is tidy and organized. You'll interact with customers and should be ready for a dynamic and lively work environment.

The working hours for a Barista at Infusion-2 can vary depending on the business needs. Generally, you can expect a mix of morning and afternoon shifts, as the coffee bar serves guests throughout the day. Flexibility with your schedule is often appreciated in this role.

In answering this question, you should focus on your customer service skills and your passion for coffee. Share examples from your past experiences that demonstrate how you can create a welcoming environment and your eagerness to learn about beverages. Personal stories about positive interactions with customers can help highlight your suitability.

When facing a difficult customer, it's important to stay calm and listen actively to their concerns. Show empathy by acknowledging their feelings and assure them that you’ll work to resolve the issue. Then, offer a solution that adheres to company policies while aiming to satisfy the customer. This shows your commitment to excellent service.

This is your chance to shine! Talk about any barista experience or relevant skills you have in preparing beverages. If you have previous experience making specialty drinks or using various coffee-making equipment, mention those. If you’re new to it, express your enthusiasm for learning and refer to any related experience you have in food service.

During busy shifts, it's essential to stay organized and focused. Prioritize tasks by assessing the immediate needs of the guests first, such as orders and cash transactions. If appropriate, delegate tasks if you're part of a team. Sharing your methods for efficient time management shows your ability to work well in high-pressure situations.

Mistakes happen! Addressing them promptly is key. Apologize to the customer and offer to correct the order quickly. This shows accountability and a commitment to providing good service. Highlight that learning from mistakes makes you a better employee.

To ensure cleanliness, I would maintain a routine of cleaning during slower periods and at the end of my shift. Keeping surfaces wiped down and equipment organized not only adheres to health standards but creates a more pleasant atmosphere for customers. Emphasizing attention to detail in cleanliness reflects positively on the overall guest experience.

When answering this question, share what excites you about being part of the Boyd Gaming Corporation and its commitment to exceptional customer service. You could mention the culture or values, and how you feel your skills and interests align with those of Infusion-2.

Selling a new beverage involves understanding its flavors and appeal to the customer. I would engage the guest by asking questions to understand their taste preferences and then enthusiastically describe the new drink, highlighting its unique features and benefits. This approach personalizes their experience and can lead to a successful sale.

While answering, discuss any techniques you are familiar with that are applicable to the position. Techniques may vary from espresso extraction to foam texturing for lattes. If you have formal training, mention that, but if not, express your eagerness to learn and master the techniques essential for the Barista role.

Absolutely! Working in a fast-paced environment is energizing for me. I thrive on the challenge of keeping pace with busy service times. Share past experiences that illustrate your ability to handle high-pressure situations and the organizational skills you've used to succeed in such environments.