Solutions Engineer

As a Solutions Engineer at Bridge, you will support new logo pursuits, help customers integrate our solutions, and cultivate product adoption across the existing customer base. Your role involves engaging with key decision-makers to understand their business objectives and designing tailored solutions to help them succeed. You will lead strategy engagements, evangelize our solutions, and provide integral feedback to enhance product offerings.

To excel as a Solutions Engineer at Bridge, you should have at least 5 years of experience in a customer-facing engineering role, such as a solutions consultant or architect. Strong communication skills, executive engagement abilities, and a thorough understanding of software development lifecycles and API architecture are critical. Being able to navigate both technical and non-technical discussions elegantly will set you apart.

The Solutions Engineer role at Bridge is pivotal in ensuring customer success by serving as a trusted advisor. Through a deep understanding of each customer's unique challenges, you'll apply Bridge’s solutions to meet their specific needs. By guiding the integration process and providing ongoing support, you help customers fully realize the value of our technology, fostering long-term relationships.

In this role, you’ll engage with a wide variety of customers, from startups to large global companies in the financial sector. You will be working closely with founders and C-level executives, understanding their business needs, and liaising with their product and engineering teams to ensure that they effectively integrate and utilize our solutions.

Essential skills for a Solutions Engineer at Bridge include exceptional verbal and written communication abilities, strong organizational skills, and a thorough understanding of technology and its application in business contexts. You should be comfortable facilitating group discussions, handling complex concepts, and maintaining strong relationships with key stakeholders.

Be prepared to discuss specific instances where you successfully engaged with clients in previous roles. Highlight your ability to understand customer needs, solve their challenges, and enhance their overall experience with a product or service.

Share your method for conducting needs assessments and discovery calls. Emphasize the importance of asking open-ended questions and listening actively to align solutions with their goals.

Discuss techniques such as using analogies, simplifying jargon, or employing visual aids. Highlight past experiences where you effectively bridged the gap between technical teams and business leaders.

Detail your approach to preparing for customer meetings, focusing on research, identifying pain points, and mapping out proposed solutions that align with their business priorities.

Explain how you gather insights from customer interactions and use that information to advocate for enhancements in products. Highlight your importance in acting as the voice of the user to influence product development.

Describe your time management strategies, including the use of tools or frameworks to ensure you meet deadlines and client expectations while handling concurrent responsibilities.

Share a specific project where you played a pivotal role in guiding a customer through the integration process. Discuss challenges faced, your approach to solving them, and the positive outcome achieved.

Talk about your strategies for building trust and rapport, such as regular check-ins, being responsive to inquiries, and seeking opportunities to deliver additional value to strengthen the partnership.

Mention specific resources you follow, such as industry publications, webinars, or professional networks. Explain how staying informed helps you provide better service to your customers.

Articulate your passion for the role and how it aligns with your skills and experiences. Highlight Bridge's mission and how you believe your contributions can help customers achieve their goals.