Member Support Representative (11:30am-8:00pmEST, Fri, Sat, Sun)

As a Member Support Representative at Calibrate, your main responsibilities will include managing a high volume of member calls, providing timely and empathetic responses, and ensuring quality experiences across all channels. You’ll help identify members' needs and deliver effective solutions while documenting interactions and following up on inquiries. Engaging positively with members to build rapport and retain support is crucial to your role!

To thrive as a Member Support Representative at Calibrate, you need a high school diploma or equivalent plus experience in hospitality, customer service, or member support—ideally within a startup environment. Strong communication skills, familiarity with multiple software applications, and a knack for problem-solving are essential to delivering an outstanding member experience.

The Member Support Representative position at Calibrate requires availability on Fridays, Saturdays, and Sundays from 11:30am to 8:00pm EST. Since this role is focused on providing support during weekends, flexibility on these days is crucial. This is an excellent opportunity if you're looking to make a positive impact while working part-time!

Important skills for a Member Support Representative at Calibrate include strong verbal and written communication, active listening, and excellent organizational capabilities. You should be adaptable to changing workflows and possess the ability to multitask. Empathy and a customer-centric approach are vital to ensure members feel supported and understood throughout their experience.

While the Member Support Representative role at Calibrate doesn't currently include traditional benefits, you will enjoy a competitive pay rate, a supportive remote-first work environment, and opportunities for professional growth. Calibrate values its team members and is committed to fostering an atmosphere where you can thrive and contribute positively to our mission.

When answering this question, reflect on your passion for helping others achieve their health goals and how Calibrate’s mission resonates with you. Highlight your interest in metabolic health and your desire to make a tangible impact on people's lives.

Showcase your problem-solving skills by explaining how you would listen actively to the member's concerns, empathize with their feelings, and take steps to rectify the situation. Emphasizing your focus on resolution can demonstrate your commitment to quality service.

Discuss your organizational strategies, such as using note-taking tools, prioritizing tasks based on urgency, and leveraging technology to manage inquiries efficiently. Mention how your time management skills can help you maintain quality service during busy periods.

Share a specific story where you showed exceptional service, illustrating your empathy and dedication to customer satisfaction. Describe the situation, the actions you took, and the positive outcome that resulted from your efforts.

Emphasize your ability to remain calm and composed, using active listening to acknowledge concerns while maintaining a positive demeanor. Explain how this professionalism can help de-escalate situations and foster trust with members.

Highlight your proactive approach to learning, such as reviewing training materials, participating in onboarding sessions, and engaging with team members to grasp the ins and outs of Calibrate’s program quickly and efficiently.

Discuss your approach to assessing the urgency of each inquiry and managing your time efficiently based on established service level agreements. Explain your strategy for ensuring each member feels valued and attended to.

Share experiences with CRM systems, detail any specific platforms you’ve used, and talk about how these tools help track and manage customer interactions. Highlight your ability to adapt to new technologies to support your service.

Define exceptional customer service in the context of empathy, responsiveness, and follow-through. Emphasize the importance of building rapport with members and understanding their unique needs to create a lasting impact.

Articulate your professional aspirations, particularly in the healthcare or wellness sector, and address how this role aligns with your development goals and allows you to contribute significantly to Calibrate's mission.