Systems Engineer - AI Solutions

A Systems Engineer - AI Solutions at Canva is responsible for administering and supporting the company’s internal AI platforms like ChatGPT Enterprise, Claude, Gemini, and Glean. This role involves providing day-to-day technical support, troubleshooting user issues, collaborating with various teams to ensure responsible AI adoption, monitoring tools usage, and creating clear documentation. Overall, the role is crucial in empowering users and improving AI tool engagement across the organization.

To qualify for the Systems Engineer - AI Solutions position at Canva, candidates should have hands-on experience with AI tools and systems, along with a strong curiosity for emerging technologies. Excellent communication skills are essential for explaining complex concepts simply. Prior experience in systems administration, technical problem-solving, and collaborative environments is also important. Familiarity with governance and compliance in tech use rounds out the ideal candidate's qualifications.

Canva supports developers in the role of Systems Engineer - AI Solutions by fostering a highly collaborative and innovative environment. Employees have the opportunity to work in cross-functional teams, encouraging creativity and knowledge sharing. Canva also offers an annual Vibe & Thrive allowance which promotes employee well-being, along with flexible leave options to ensure a healthy work-life balance for all Canvanauts.

As a Systems Engineer - AI Solutions at Canva, you will support a suite of internal AI platforms including ChatGPT Enterprise, Claude, Gemini, and Glean. Your responsibilities will encompass troubleshooting, evaluating tool usage, gathering user feedback, and helping shape improvements to ensure users are getting the best experience possible with these AI tools.

As a Systems Engineer - AI Solutions at Canva, you can expect a dynamic and inclusive work environment that encourages collaboration and innovation. The role supports a hybrid work setup, combining the benefits of working from home with in-office opportunities. With a focus on creativity and connectivity, Canva provides a space where employees are empowered to thrive and grow their expertise in advancing AI solutions.

When answering this question, you should outline specific AI tools you've worked with and describe how you've used them in a practical scenario. Discuss any challenges you faced and how you overcame them, emphasizing your problem-solving and technical skills linked to the role of Systems Engineer - AI Solutions.

In your response, detail a systematic approach you take to troubleshoot issues. Mention how you gather information, identify the root cause, explore solutions, and communicate effectively with users, which is essential for a Systems Engineer at Canva.

You should address the ethical considerations of AI use, discussing principles like transparency, fairness, and accountability. Highlight your awareness of governance and compliance in technology, which is important in the role of Systems Engineer - AI Solutions at Canva.

Provide an example that illustrates your great communication skills and ability to work well with diverse teams. Discuss your role in achieving common goals and how such experiences would benefit you in the collaborative environment at Canva.

In your answer, share specific resources you use such as blogs, webinars, courses, or forums. Discuss how you leverage this knowledge to benefit your role as a Systems Engineer and to support AI tool enablement at Canva.

Outlining a project where you've implemented automation will be key. Discuss the objectives, your role in the project, the technologies used, and the outcome, emphasizing how your contribution aligns with the responsibilities of the Systems Engineer - AI Solutions role.

Consider discussing common challenges such as user resistance or technical hurdles, and share strategies you would use to address these challenges based on your past experiences. Relating this back to your role as a Systems Engineer at Canva will demonstrate foresight and preparedness.

Talk about your approach to creating documentation by focusing on clarity and accessibility. Share any tools or methods you use to validate that your documentation meets user needs effectively, which is essential in your work as a Systems Engineer at Canva.

Your answer should reflect your passion for AI and commitment to enhancing user experiences. Discuss how you resonate with Canva's mission and values, and how you envision contributing to the company's goals as a Systems Engineer - AI Solutions.

Explore your problem-solving mindset and emphasize your resilience. Explain how you would analyze the situation, gather feedback, seek input from others, and adapt your approach, which is crucial for the role of Systems Engineer at Canva.