Manager, Business Systems - Sales & Marketing Systems

The Manager, Business Systems at Celigo will be responsible for driving the roadmap for Go-To-Market systems, leading AI and automation adoption to enhance productivity, analyzing marketing systems for inefficiencies, and managing Salesforce configuration. This role is critical in ensuring that the systems meet business objectives and maintain alignment with evolving market demands.

To excel as the Manager, Business Systems at Celigo, candidates should have proven experience in a similar role, particularly with Salesforce and marketing systems. A deep understanding of sales and marketing workflows, strong analytical skills, and excellent communication abilities are crucial. Familiarity with AI tools and Salesforce certifications will be advantageous.

Celigo encourages innovation through the Manager, Business Systems role by promoting the adoption of AI and automation, analyzing current systems for continuous improvement, and prioritizing initiatives that align with business objectives. This proactive focus on leveraging new technologies allows Celigo to remain competitive in the iPaaS landscape.

The base salary range for the Manager, Business Systems role at Celigo is between $160,000 and $190,000 per year. However, actual starting pay will depend on factors such as skills, experience, and geographic location, along with potential variable incentives and benefits.

Celigo offers a remote-first culture that promotes a high-growth, collaborative, and inclusive work environment. Employees enjoy generous vacation time, wellness days, parental leave, and a benefits package that supports both professional and personal well-being.

When answering this question, highlight specific experiences where you managed user roles, permissions, and configurations in Salesforce. Discuss the strategies you implemented to enhance operational efficiency and how you collaborated with different teams to ensure everyone fully utilized the Salesforce capabilities.

A good approach is to describe your process for conducting root-cause analysis on discrepancies. Discuss how you identify, document, and resolve these issues, and emphasize your commitment to ensuring data quality and consistency across the organization.

Outline your experience with defining project scopes, timelines, and deliverables. Give examples of how you manage cross-functional teams and mitigate risks while ensuring that the projects align with business objectives.

Demonstrate your analytical skills by discussing the tools you use for data analysis track usage metrics. Explain how these insights lead to actionable recommendations and continuous improvements in system performance.

Share examples of how you break down complex technical topics into simpler terms. Stress the importance of understanding your audience and using relatable analogies or visual aids to facilitate understanding.

Prioritization can be guided by aligning initiatives with business objectives and potential impact. Share your methods for assessing needs, gathering feedback, and weighing project urgency against available resources.

Use the STAR method to frame your response, detailing the situation, task, actions you took, and the results achieved. Focus on your analytical skills, teamwork, and the positive outcomes of your initiatives.

Discuss your familiarity with AI tools and trends, especially regarding their application in SaaS environments. Provide specific examples of how you've implemented AI for operational enhancements.

Share your strategies for soliciting feedback from users prior to deployment, providing thorough training sessions, and creating user-friendly documentation to facilitate a smooth transition.

Explain your commitment to continuous learning through industry research, attending relevant conferences, and engaging with professional networks to keep up with emerging technologies and best practices.