Software Engineer, Safety - job 1 of 2
About the role
We’re looking for a talented and creative Software Engineer to join our Safety Engineering team at Character.AI! In this role, you’ll work closely with Product, Design and Trust and Safety operations teams to design and build tooling and product experiences that help ensure a safe, transparent and engaging experience for our users. You’ll play a key role in shaping innovative solutions to the unique Trust & Safety challenges that come with human-to-AI interaction—bringing your technical expertise to the table as we define industry best practices in this emerging space.
What you'll do
Design and develop the front end experience of how users interact with our Trust and Safety systems. Balance the needs for reducing risk, improving UX and enhancing platform reliability and scalability across a host of features to build the best experience possible for users
Get to know our users and usage patterns deeply to help us design innovative technical solutions that incentivize the best behaviors from our users on the platform
Work with other product teams and co create modular and scalable safety design systems that enable all product features to launch safely while maintaining a high launch velocity
Collaborate with the Trust & Safety team to understand moderation workflows and build tools that empower their decision-making. Help evaluate and integrate third-party solutions when needed.
Work with engineers and Trust & Safety stakeholders to design interfaces and interaction models that incorporate AI-assisted moderation, ensuring smooth human-AI collaboration.
Help us leverage user data and insights to improve our core LLM and other models and predictions. Create frontend systems that visualize feedback loops between moderation actions and AI training. Ensure that data insights are clearly surfaced to support safe and positive user experiences across the platform.
Who you are
5+ years of experience as a Front-End or Full-Stack Software Engineer with a strong focus on user experience and design
Deep understanding of Typescript, CSS, React, React Native, HTML, and modern front end design patterns and best practices.
Demonstrated experience with building features and experiences for consumer products
Passionate about the pixels, an exceptional eye for detail, and a focus on craft and polish
Proven ability to work in a fast-paced development environment and deliver timely results.
Excellent communication and interpersonal skills
You will be a great fit if:
You care deeply about Trust & Safety and see it as a value-add to the business
You enjoy working cross-functionally across different teams (e.g. Legal and Product) and balancing privacy, safety, and product needs
You are proactive and have a “get things done” mindset.
About Character.AI
Character.AI empowers people to connect, learn and tell stories through interactive entertainment. Over 20 million people visit Character.AI every month, using our technology to supercharge their creativity and imagination. Our platform lets users engage with tens of millions of characters, enjoy unlimited conversations, and embark on infinite adventures.
In just two years, we achieved unicorn status and were honored as Google Play's AI App of the Year—a testament to our innovative technology and visionary approach.
Join us and be a part of establishing this new entertainment paradigm while shaping the future of Consumer AI!
At Character, we value diversity and welcome applicants from all backgrounds. As an equal opportunity employer, we firmly uphold a non-discrimination policy based on race, religion, national origin, gender, sexual orientation, age, veteran status, or disability. Your unique perspectives are vital to our success.
Are you a creative and talented Software Engineer looking to make a significant impact in the world of AI? Join the innovative Safety Engineering team at Character.AI! In this exciting role, you will collaborate closely with Product, Design, and Trust and Safety operations teams to create tools and product experiences that prioritize user safety, transparency, and engagement. Your input will be crucial as you develop front-end experiences that optimize how users interact with Trust and Safety systems. Imagine balancing risk reduction with enhancing user experience and platform scalability as you roll out features that delight our users. You'll dive deep into user patterns, designing technical solutions that encourage positive behavior on our platform. Furthermore, you’ll co-create safety design systems that allow our products to launch safely at an impressive velocity. You'll also partner with the Trust & Safety team to understand and elevate moderation workflows, and work alongside stakeholders to build interfaces leveraging AI-assisted moderation. With a keen eye for detail and a passion for creating the best experiences, your role will encompass leveraging user insights to refine our core models and training data. At Character.AI, we empower over 20 million users to engage with interactive entertainment, and you could play a pivotal role in shaping the future of Consumer AI. If you embrace an inclusive culture and share our commitment to Trust & Safety, we’d love for you to apply and be part of this exciting journey!
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Character.ai is a neural language model chatbot service provider based in California that leverages sophisticated language models to facilitate conversations with users. Our mobile app had over 1.7 million downloads within its first week in 2023.
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