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Digital Storyteller - Site Design

Our Opportunity 

Chewy is dedicated to being the most trusted and convenient online destination for pet parents (and partners), everywhere. On the Product Design and Research team, we value this vision (and our pets!). We craft experiences that delight customers (and the businesses and veterinarians that support them) and empower them to keep their pets happy and healthy. As a team of hard-working, collaborative, and fun-loving designers, researchers, and builders, we’re looking for creative and driven talent to join the pack.

We are seeking a Site Designer in Bellevue, WA or Boston, MA office locations only. You will partner to support merchandisers in bringing customer journeys to life on the Chewy storefront site. The Site Designer will sit alongside a team of Product Designers, working with partner teams to build compelling visual designs and presentation materials to support the development of content strategy and campaigns in the e-commerce funnel.

What You’ll Do 

  • Transform site merchandising strategy into compelling visual design concepts for Chewy’s mobile app and site.
  • Develop multiple solutions for a specific challenge with a bias for action and streamlined prioritization.
  • Develop, implement digital pieces and page layouts for a range of devices that can be delivered to market quickly.
  • Lead your work from end to end defining the scope of work and creative approach, developing concepts, and production-ready designs.
  • Collaborate with merchandisers, business partners, marketing and creative teams, and product designers.
  • Participate in product design team critiques and team activities to grow your design skills and knowledge of Chewy customers.
  • Champion adherence to the brand and creative consistency across the customer journey.
  • Clearly present your design process, inspiration, and decisions to partners.
  • Nurture Chewy’s culture and principles within your team and the design practice. 

Basic Qualifications 

  • 2+ years of experience as a digital or graphic designer, associate art director, or similar role design role in which you delivered creative assets for digital use.
  • A track record of delivering designs or campaigns for digital experiences showcased and illustrated in your portfolio or case studies.
  • Experience clearly communicating design decisions and their impact on the customer. 
  • Bachelor’s degree (or an equivalent degree) in Design or a related field, or equivalent professional experience within the design field.
  • Proficiency with Figma and Adobe Suite.
  • Position may require travel and will require time in the local office.

Preferred Qualifications

  • Thrives in a fast-paced environment
  • Experience with using content management systems to publish digital content
  • Ability to flex into other creative and design teams, including art direction, UX design, or content strategy
  • Experience using tools and templates to streamline creative development with cross-functional partners

Hub Locations & Work Arrangement:

  • Hybrid Model: 3 days in hub location per week
  • Remote: This role is NOT a remote role.

 

The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.
 
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
 
Salaried-exempt team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Pay Range
$76,000$114,000 USD

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

 

If you have a question regarding your application, please contact HR@chewy.com.

 

To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

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Average salary estimate

$95000 / YEARLY (est.)
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$76000K
$114000K

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What You Should Know About Digital Storyteller - Site Design, Chewy

Join Chewy as a Digital Storyteller - Site Design, where your creativity can flourish in a vibrant and pet-loving culture! Based in Bellevue, Washington, the Chewy team is on a mission to be the most trusted online destination for pet parents everywhere, and we need your design expertise to help bring that vision to life. As a Digital Storyteller, you'll be at the forefront of transforming site merchandising strategies into compelling visual experiences for our mobile app and website. You'll collaborate closely with our talented team of Product Designers and merchandisers to develop innovative design concepts that resonate with pet owners and enhance their shopping journey. Your work will not only include creating beautiful designs but also participating in team critiques that help elevate your skills while fostering a spirit of collaboration. You’ll enjoy the autonomy of leading projects from concept to production-ready designs, advocating for brand consistency, and presenting your creative decisions to partners. With a background in digital or graphic design, you’ve honed your craft with at least two years of experience and can confidently convey the impact of your designs. If you're proficient with Figma and Adobe Suite and thrive in a dynamic, fast-paced environment, we’d love for you to be part of our team. Join us, and let’s create delightful experiences for pet parents together!

Frequently Asked Questions (FAQs) for Digital Storyteller - Site Design Role at Chewy
What does a Digital Storyteller - Site Design at Chewy do?

As a Digital Storyteller - Site Design at Chewy, you'll be responsible for crafting engaging visual designs that enhance the customer experience on our website and mobile app. You'll transform site merchandising strategies into compelling designs, collaborate with various teams, and ensure consistency across the customer journey.

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What qualifications are needed for the Digital Storyteller - Site Design role at Chewy?

To excel as a Digital Storyteller - Site Design at Chewy, you should have at least 2 years of experience in digital or graphic design, proficiency in Figma and Adobe Suite, and a strong portfolio showcasing your design work. A degree in Design or a related field is preferred, but equivalent professional experience is also considered.

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What is the work environment like for a Digital Storyteller - Site Design at Chewy?

The work environment for a Digital Storyteller - Site Design at Chewy is collaborative, dynamic, and pet-friendly! You'll work in a hybrid model with three days in the Bellevue office, allowing for creative teamwork while also offering flexibility.

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How does Chewy support the professional growth of a Digital Storyteller - Site Design?

Chewy promotes professional growth for Digital Storytellers - Site Design through team critiques, collaborative activities, and fostering a culture that champions skill development. You'll have the opportunity to learn from experienced designers and contribute to innovative projects.

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What benefits can a Digital Storyteller - Site Design at Chewy expect?

A Digital Storyteller - Site Design at Chewy can expect a comprehensive benefits package, including medical, dental, vision insurance, paid time off, and a pet adoption reimbursement program. The position also includes equity grants and opportunities for a flexible work environment.

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Common Interview Questions for Digital Storyteller - Site Design
How do you approach creating a visual design for a digital platform?

When creating a visual design for a digital platform, I start by understanding the brand and its audience. Researching best practices and gathering inspiration helps me develop concepts that align with design trends while addressing user needs. I prioritize creating mockups that facilitate feedback and revisions.

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Can you describe your design process at Chewy?

At Chewy, I follow a user-centered design process that involves research, ideation, prototyping, and testing. I gather insights from customer feedback to improve and refine designs, ensuring they effectively address the challenges faced by pet parents.

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How do you handle constructive criticism of your designs?

I see constructive criticism as an opportunity for growth. I listen actively to feedback, assess how it aligns with the project goals, and am always open to adapting my designs to enhance the end-user experience. Collaboration leads to better results!

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What techniques do you use to stay organized while managing multiple projects?

To stay organized while managing multiple projects, I use tools like Trello or Asana to track tasks and deadlines. Prioritizing my workload and breaking down projects into manageable steps helps me stay focused and deliver high-quality results on time.

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How do you ensure your designs align with brand guidelines?

I ensure my designs align with brand guidelines by thoroughly reviewing design documentation and consistently referencing established styles. Regular check-ins with brand stakeholders and utilizing templates can also help maintain adherence to brand identity.

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What role does user feedback play in your design process?

User feedback is vital in my design process. It provides insights into user preferences and pain points, allowing me to refine designs that truly meet their needs. I integrate feedback through usability tests and surveys to ensure the best possible outcomes.

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Describe a time when you had to adjust your design to meet project requirements.

I once worked on a digital campaign where initial designs didn't align with client expectations. After a review, I adapted the visuals to incorporate their suggestions while maintaining the integrity of the user experience, resulting in a successful rollout that pleased both the client and users.

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How do you keep up with the latest design trends?

I keep up with the latest design trends by following industry blogs, participating in webinars, and joining design communities. Tools like Medium and Dribbble are great for inspiration, and networking with other designers helps me stay informed about upcoming trends.

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How would you measure the success of your design projects?

I measure the success of my design projects through KPIs like user engagement, conversion rates, and customer feedback. Post-launch analytics provide insights on performance, helping me identify areas for improvement and success stories.

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What interests you about working at Chewy?

I'm genuinely passionate about pets and the mission of Chewy to support pet parents. The opportunity to combine my design skills with a company that prioritizes customer satisfaction and pet welfare excites me and aligns with my personal values.

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At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.

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Full-time, hybrid
DATE POSTED
March 29, 2025

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