Senior Vice President, Enterprise Systems & Revenue Operations

The Senior Vice President, Enterprise Systems & Revenue Operations at Chicago Public Media is responsible for the strategic integration and modernization of business systems, including CRM, eCRM, fundraising tools, and subscription systems. This includes evaluating current tools, creating integration roadmaps, and leading operational efficiency initiatives to enhance revenue generation across multiple departments.

Candidates interested in the Senior Vice President, Enterprise Systems & Revenue Operations role at Chicago Public Media should have at least 10 years of experience in enterprise systems or revenue operations, ideally within mission-driven organizations. Expertise in CRM and fundraising technologies, along with a familiarity with optimizing advertising workflows, is essential to succeed in this pivotal role.

In the role of Senior Vice President, Enterprise Systems & Revenue Operations at Chicago Public Media, you will drive revenue growth by ensuring that the systems in place support seamless membership and subscription processes, while also enhancing advertising sales through improved inventory management and reporting. By fostering collaboration among departments, you'll implement strategies that automate processes and enable data-driven decisions.

The audience journey is crucial for the Senior Vice President, Enterprise Systems & Revenue Operations at Chicago Public Media, as this position focuses on redesigning the full engagement pathway—from first-time visitors to loyal subscribers and donors. By enhancing lifecycle marketing and personalized engagement, the role directly impacts how effectively the organization builds relationships with its audience and sustains its revenue base.

Chicago Public Media is committed to supporting professional growth for the Senior Vice President, Enterprise Systems & Revenue Operations through a culture that values collaboration, innovation, and diversity of ideas. By providing access to resources and benefits aimed at fostering employee development, the organization encourages leaders to thrive in their roles while making a meaningful impact within the community.

When answering this question, highlight your prior roles involving enterprise systems, focusing on specific projects where you successfully implemented, integrated, or modernized systems similar to those at Chicago Public Media. Discuss your approach to stakeholder collaboration and how your strategic insights led to operational improvements.

In your response, share specific strategies related to CRM integration, automation, and effective data governance that you would apply. Emphasize your understanding of the unique challenges faced by media organizations and how streamlined processes can lead to increased membership and donations.

To answer this, discuss your approach to assessing current systems, identifying overlaps and gaps, and designing an integration roadmap. Emphasize the importance of change management processes and collaboration with stakeholders to ensure all teams are aligned and supportive of the changes.

Your response should provide an example of a significant project where you led a team across various departments, outlining your strategies for encouraging collaboration. Highlight the challenges you faced and the innovative solutions you employed to ensure successful outcomes.

When discussing metrics, focus on key performance indicators relevant to membership growth, donor engagement, and ad sales effectiveness. Talk about how using data analytics plays a role in continuous improvement and informs decision-making across the organization.

Identify potential challenges based on your understanding of the media landscape, such as increasing competition, changing media consumption habits, or member loyalty. Offer insights on how to counter these challenges with innovative strategies to enhance the audience journey.

Share your personal strategies for embracing ambiguity, such as prioritizing stakeholder communication and breaking down projects into manageable tasks. Provide examples of how you've navigated complex situations successfully in your previous roles.

Discuss your systematic approach to evaluating current tools, defining the requirements for a unified platform, and prioritizing which tools to integrate first. Emphasize the importance of user experience and data integrity in your strategy.

Outline the significance of data governance in ensuring the accuracy and security of user data. Discuss how you would implement governance standards, including training for team members on data best practices and compliance.

Explain your strategies for maintaining open channels of communication and regular check-ins with leadership and team members across departments. Highlight practices like workshops or feedback sessions that facilitate collaboration and alignment on goals.