Hollister Co. - Assistant Manager, Cherryvale

As an Assistant Manager at Hollister Co., you will be responsible for driving sales and providing exceptional customer service while overseeing daily store operations. This includes managing staff, maintaining store presentation, and ensuring that all processes run smoothly. You'll also participate in recruiting and training new team members, making sure everyone feels welcome and valued.

To qualify for the Assistant Manager role at Hollister Co., you will need either a bachelor’s degree or at least one year of supervisory experience in a customer-facing role. Strong interpersonal and communication skills, along with problem-solving abilities, are essential to succeed in this fast-paced environment.

Hollister Co. is committed to promoting from within, offering Assistant Managers ample opportunities to grow into leadership roles. Your dedicated performance, coupled with the support of training and development programs, will set the foundation for your future career advancements within the company.

As an Assistant Manager at Hollister Co., you'll enjoy a range of benefits, including competitive pay, quarterly incentive bonuses, paid time off, a merchandise discount, medical and vision insurance, and more! The company also values community involvement with paid volunteer days and offers opportunities for parental leave and a 401(K) plan with company match.

The work environment at Hollister Co. for an Assistant Manager is vibrant and inclusive. You will be part of a team that celebrates individuality and fosters a sense of belonging. The role encourages collaboration, creativity, and the ability to thrive in a fast-paced retail setting.

To drive sales as an Assistant Manager at Hollister Co., I would focus on understanding current sales trends and product placements by analyzing sales data weekly. I would also prioritize staff training to ensure everyone is equipped to provide excellent customer service and upselling techniques that engage customers.

In a previous role, I encountered a frustrated customer who was unhappy with a product. I listened carefully to their concerns, validated their feelings, and offered a solution that included exchanging the product for something they might like better. This approach not only resolved the situation but also turned the customer into a loyal advocate.

I believe in open communication and recognition. I would regularly check in with the team to gather their thoughts and ideas, creating a sense of ownership. I also celebrate their successes, big or small, which helps increase morale and motivation while fostering a positive work environment.

Maintaining store presentation is crucial for attracting customers and creating an enjoyable shopping experience. I would ensure that the sales floor is always neat and well-stocked, while also making sure promotional displays are visually appealing and aligned with the latest trends, thus encouraging customer engagement.

To effectively manage staffing and scheduling challenges, I would utilize scheduling software to accommodate employees’ preferences while ensuring coverage aligns with peak shopping hours. Clear communication is key, and I would regularly engage with the team to gauge availability and address any conflicts promptly.

I believe in a hands-on approach. I would create a structured onboarding program for new staff, combining shadowing experienced employees with interactive training sessions. Regular feedback sessions would also be scheduled to ensure they feel supported and can continuously improve.

Ensuring a great customer experience starts with staff enthusiasm and training. I would emphasize the importance of greeting customers warmly, offering assistance proactively, and handling any inquiries or complaints swiftly. Positive interactions enhance customer satisfaction and loyalty.

I admire Hollister Co.’s commitment to creating an inclusive and positive shopping experience for teens, as well as its promotion culture. I am passionate about fashion and enjoy working with teams to inspire others, which aligns perfectly with the company's values.

I regularly follow fashion blogs, social media influencers, and industry news to stay informed about trends. Additionally, I love visiting stores to observe how products are marketed and displayed, which helps me stay connected to both customer preferences and the evolving fashion landscape.

My interpersonal skills and adaptability make me suitable for the Assistant Manager role at Hollister Co. I thrive in fast-paced environments, am a self-starter, and can quickly adjust to changing circumstances, all of which are essential qualities for leading a retail team effectively.