Automotive Service Estimator | Weekends Off | Fayetteville

The responsibilities of an Automotive Service Estimator at Christian Brothers Automotive include reviewing digital vehicle inspections, preparing estimates, presenting repair solutions to guests, and coordinating with various technicians and vendors to ensure timely service delivery. Strong organizational skills are required to maintain an up-to-date repair log and handle multiple work orders efficiently.

To qualify for the Automotive Service Estimator role at Christian Brothers Automotive, candidates should have excellent communication and organizational skills, experience in automotive sales or estimations, and proficiency in Windows-based software. Typing proficiency of at least 60 wpm is necessary, and familiarity with Tekmetric is preferred.

Christian Brothers Automotive places a strong emphasis on ongoing training and career advancement for Automotive Service Estimators. Employees have access to the CBA Flywheel Learning System, employee appreciation events, and a culture that promotes talent development to help you flourish in your automotive career.

Automotive Service Estimators at Christian Brothers Automotive enjoy an array of benefits such as competitive pay, paid time off, healthcare options, matching retirement plans, and the unique advantage of weekends off to spend time with family and friends. All of these benefits contribute to a great work-life balance.

Customer satisfaction is paramount at Christian Brothers Automotive. As an Automotive Service Estimator, you'll engage with guests by clearly communicating the details of their vehicle repairs, addressing any inquiries or concerns, and ensuring that the estimates are straightforward and transparent. This relationship-building approach helps maintain our reputation for quality service.

When answering this question, outline a systematic approach you follow for reviewing inspections, assessing parts needed, and considering labor costs. Be sure to emphasize your attention to detail and the importance of clear communication with both technicians and customers.

Discuss your strategies for providing excellent customer service, such as listening actively to their concerns, empathizing with their situation, and working towards a satisfactory resolution. Mention how customer feedback can be invaluable for improving services at Christian Brothers Automotive.

Provide specific examples of software you have used, including any pertinent experience with Tekmetric. Highlight your ability to learn new systems quickly and how you leverage these tools to enhance precision in your work as an estimator.

Elaborate on techniques such as using checklists, creating a repair log, and effectively communicating with team members to ensure that critical tasks are prioritized and completed on time, even in a busy setting like Christian Brothers Automotive.

Illustrate a specific instance where teamwork was essential, detailing your role in collaboration with technicians or vendors to achieve a common goal. Discuss what the experience taught you about the dynamics of team collaboration.

Share your organizational skills and methods, such as using digital tools for logging vehicle inspections and estimates, setting reminders, and consistently updating records to ensure accuracy and efficiency in the estimator role.

Explain your approach to breaking down complex automotive issues into simpler terms, ensuring customers can understand their vehicles' needs. Highlight the importance of transparent communication in your role as an estimator.

Speak about your passion for cars, helping others, and how the automotive industry constantly evolves. Relate this to the positive impact you hope to make as an Automotive Service Estimator at Christian Brothers Automotive.

Discuss your attention to detail and the steps you take to double-check work orders and parts lists when reviewing digital inspections, reinforcing the idea that reliability is crucial to your role at Christian Brothers Automotive.

Emphasize qualities like strong communication, organizational skills, customer-centric attitude, and the ability to handle pressure. Use examples to illustrate how these qualities contribute to success in the Estimator role.