Preboarding Specialist - job 1 of 3

As a Preboarding Specialist at Cielo, your primary responsibilities include tracking candidate orders, reviewing job requisition compliance, conducting background checks, and ensuring an exceptional candidate experience through welcome calls and emails. You'll also monitor the onboarding process to facilitate smooth transitions for new hires.

To apply for the Preboarding Specialist position at Cielo, you should have at least a high school diploma (an associate degree is preferred) and a minimum of one year of experience in a business or office environment. Additionally, proficiency in Microsoft Office, particularly Outlook and Excel, along with strong administrative and customer service skills, is essential.

The work schedule for the Preboarding Specialist role at Cielo is remote and runs from 7 am to 5 pm CST. This schedule allows for optimal support of both candidates and the internal team while maintaining a healthy work-life balance.

Cielo offers a comprehensive benefits package for Preboarding Specialists, including various medical plans, STD and LTD, holiday pay, and a 401K plan with a match of 50% up to the first 4%. Employees also enjoy a flex paid time off (PTO) model and volunteer time off (VTO) to support their community.

While prior experience in HR or talent acquisition is not mandatory, at least one year of experience is required to ensure you have the essential customer service and administrative skills needed. If you're motivated and eager to learn, Cielo welcomes your application as a Preboarding Specialist!

When answering this question, highlight your attention to detail and understanding of compliance requirements. Mention the importance of reviewing background checks thoroughly, tracking candidate orders accurately, and maintaining effective communication with candidates and vendors to ensure all processes are adhered to.

To answer this, focus on your communication skills and responsiveness. Share specific methods you utilize to manage inquiries, such as maintaining a positive attitude, setting expectations for response times, and using your organizational skills to prioritize questions according to urgency.

Use this question to demonstrate your organizational skills by providing a specific example where you balanced multiple onboarding tasks effectively. Highlight the systems or tools you used to track progress and ensure timely completion.

Technology is crucial in streamlining processes and maintaining data accuracy. Discuss the tools you've used in previous positions to manage candidate orders or track onboarding tasks, showcasing your ability to leverage technology for enhanced efficiency.

Create a compelling narrative by discussing Cielo's reputation in the talent acquisition industry, its innovative approach, and your admiration for its commitment to employee success. Highlight how your values align with Cielo's mission.

Emphasize your dedication to confidentiality by explaining the protocols you follow. Discuss the importance of maintaining secure systems for personal information and how you keep yourself updated on EEO guidelines.

Show your problem-solving skills by outlining your approach to identifying the cause of the delay, communicating with affected parties, and implementing swift remedial measures to resolve the issue while keeping stakeholders informed.

This is a chance to showcase your monitoring strategies. Explain how you track candidate progress through checklists, regular updates with team members, and utilizing project management tools to ensure all necessary steps are completed.

Discuss any relevant previous experience dealing with background checks, the importance of accuracy and thoroughness, and your familiarity with various types of checks—such as criminal, employment history, or drug tests—emphasizing your commitment to compliance.

Talk about your proactive approach to challenges. Provide an example of a situation where you had to adapt your methods or learn new skills quickly to meet unexpected demands, showcasing your ability to remain flexible and resourceful.